**Experienced Central Selling Associate - Window Treatments for Remote Work Environment**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a knack for understanding customer needs and providing tailored solutions? If so, we invite you to join our team as an Experienced Central Selling Associate - Window Treatments for our remote work environment. **About Us** At Lowe's, we're committed to helping our customers improve their homes and lives. As a leading home improvement retailer, we offer a wide range of products and services that cater to the diverse needs of our customers. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks. **Job Summary** As an Experienced Central Selling Associate - Window Treatments, you will be responsible for providing expert advice and guidance to customers on our window treatment products. You will work closely with our sales team to ensure that customers receive the best possible service and support. This role requires strong communication and interpersonal skills, as well as the ability to work independently in a remote environment. **Key Responsibilities** * Work within system-based work queues to identify activities ready for review and respond to customer inquiries in a timely and professional manner. * Utilize internal selling and project management systems to obtain and verify information related to service requests and communicate with others involved in the quoting process. * Send, receive, and respond to questions from stores and service providers related to quote details and escalate issues/questions when appropriate. * Add product and/or promotional information to quotes, as well as any additional labor items and associated charges needed to complete the quote. * Complete quote re-figures as needed, including re-figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope. * Organize work processes to ensure the most efficient workflow while collaborating with others, including service providers, stores, and peers. * Provide peers and leadership team with relevant and timely information to support their decisions and work activities. * Offer feedback to supervisors regarding what is working well and not working with the centralized selling model. * Draw from experience supporting the program to offer ways to improve the customer experience with the centralized selling model. * Provide feedback to supervisors regarding the process of stores qualifying customers to help determine gaps in the process. * Display a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe's products and services to employees and customers. * Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. * Demonstrate sincere appreciation to customers. * Listen to and respond knowledgeably and promptly to customer and employee questions. * Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. * Listen to, identify, anticipate, and respond to customer needs. * Follow-up with customers to ensure all order and project requirements are satisfactorily met. * Serve as a point of contact on all designs and/or installs within the department. * Monitor order status of products and special orders and communicate updates or issues with customers and Lowe's associates as needed. * Enter, process, and track customer orders and installations to manage customer follow-up and completion of order/project according to schedule. **Essential Qualifications** * High school diploma or equivalent required. * Up to 1 year of experience in a call center, office administrative, high-volume retail, service support, or similar work environment. * If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. * Reliable internet access with a minimum of 20mbps download and 5mbps upload speed. * Ability to work independently in a remote environment with minimal supervision. * Strong communication and interpersonal skills. * Ability to multitask and prioritize tasks effectively. * Basic computer skills and proficiency in Microsoft Office. **Preferred Qualifications** * Bachelor's degree in a related field. * Experience in the remodeling or construction industry. * Lowe's store experience. * Installed window treatment sales experience. * Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool. **Work Environment and Culture** As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and distraction-free workspace. Our company culture values collaboration, innovation, and customer satisfaction. We offer a dynamic and supportive work environment that encourages growth and development. **Compensation and Benefits** * Competitive hourly rate of $16.42 - $27.37 per hour. * Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for career growth and professional development. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. **Qualified Applicants with Arrest or Conviction Records** Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. **Lowe's Believes** Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information, and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. Apply for this job