Remote Seasonal Customer Experience Specialist – Chat & Phone Technical Support Representative (Work‑From‑Home)

About the Opportunity: Make an Impact from Anywhere

Do you thrive on solving problems, helping people, and delivering unforgettable experiences? At Foundever, a global leader in customer experience (CX), we are looking for enthusiastic, tech‑savvy individuals to join our fast‑growing team of remote Customer Service Professionals. This seasonal position offers a perfect blend of flexibility, professional growth, and the chance to represent some of the world’s most iconic brands—all from the comfort of your home.

Who We Are: The Foundever Difference

Founded by the combined expertise of Sykes and Sitel, Foundever has more than two decades of experience building world‑class support teams that power the customer journeys of Fortune 500 companies, emerging startups, and everything in between. With over 170,000 associates operating in 45 countries, we handle more than 9 million conversations each day in over 60 languages. Our secret? A powerful mix of cutting‑edge digital solutions—AI, self‑service platforms, real‑time analytics—and the empathy, creativity, and expertise of our people.

When you join Foundever, you become part of a culture that celebrates the small moments that matter: a heartfelt thank you from a customer, a teammate’s breakthrough idea, a personal milestone. We believe that every interaction—whether a quick chat or a detailed phone call—has the potential to create a lasting positive impression.

Why This Role Is Perfect for You

Our Seasonal Customer Experience Specialist role is designed for individuals who are ready to jump in, learn quickly, and deliver stellar support. Whether you’re a recent graduate, a career changer, or an experienced associate seeking seasonal work, you’ll benefit from:

• Fully remote work—no daily commute, no office politics.
• All equipment supplied—company‑provided laptop, headset, and secure VPN access.
• Full‑time schedule with the flexibility to transition into a permanent position based on performance.
• Competitive compensation starting at $14 /hour plus performance incentives.
• Paid, hands‑on training—100 % of the onboarding period is paid and designed to set you up for success.
• Career advancement pathways—84 % of our managers are promoted from within, making internal mobility a reality.
• Wellness and perks—EverBetter wellness program, employee discounts, referral bonuses, and more.

Key Responsibilities: Deliver Excellence Every Day

As a Seasonal Customer Experience Specialist, you will be the voice (or chat window) that customers rely on when they need help. Your day‑to‑day duties include:

• Provide basic technical support via both phone and live chat, troubleshooting common issues with clarity and patience.
• Diagnose and resolve inquiries ranging from account access problems to product usage questions, always aiming for first‑contact resolution.
• Document interactions accurately in our CRM system, ensuring that all relevant information is captured for future reference.
• Maintain a customer‑focused mindset, turning even challenging situations into memorable, positive experiences.
• Adapt to shifting demand—you may be placed in a non‑chat‑trained queue depending on volume, but you will always receive the training needed to succeed.
• Collaborate with teammates and share best practices, contributing to a supportive, knowledge‑sharing environment.
• Stay up‑to‑date on product updates, company policies, and emerging support tools to continuously improve service quality.

Essential Qualifications: What You Need to Succeed

• High school diploma or GED equivalent (or higher education preferred but not required).
• Minimum age of 18 at the time of application.
• Excellent verbal and written communication skills in English.
• Basic technical aptitude—comfortable navigating computers, browsers, and common software applications.
• Reliable, high‑speed, hard‑wired internet connection (minimum 5 Mbps download and upload).
• Dedicated phone line—home landline or mobile with clear voice quality.
• Quiet, distraction‑free home office with an ergonomic chair and a stable desk.
• Ability to work flexible hours that align with business needs, including evenings, weekends, or holidays as required.

Preferred Qualifications: Going the Extra Mile

• Previous experience in customer service, technical support, or a call‑center environment.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Basic knowledge of troubleshooting hardware, software, or internet connectivity issues.
• Experience with live‑chat tools and best practices for written communication.
• Multilingual abilities—additional language proficiency is a plus.
• Demonstrated ability to meet or exceed performance metrics (e.g., CSAT, AHT, adherence).

Core Skills & Competencies: The Ingredients of Success

• Active listening—understanding the customer’s issue fully before responding.
• Problem‑solving mindset—identifying root causes and offering clear, actionable solutions.
• Empathy and patience—treating each interaction as an opportunity to build trust.
• Time management—balancing multiple conversations while maintaining quality.
• Adaptability—thriving in a fast‑paced, ever‑changing environment.
• Team orientation—sharing knowledge, supporting peers, and contributing to collective goals.
• Technical curiosity—willingness to learn new tools, platforms, and processes.

Career Growth & Learning Opportunities

Foundever believes that your development never stops. While you start as a Seasonal Customer Experience Specialist, you’ll have access to a clear career ladder that includes:

• Performance‑based promotion pathways to roles such as Senior Support Agent, Team Lead, and Operations Manager.
• Continuous learning platforms—online courses, certifications, and webinars covering advanced technical support, leadership, and CX strategy.
• Mentorship programs—pairing you with experienced associates who can guide your professional journey.
• Cross‑functional mobility—opportunities to explore roles in quality assurance, training, workforce management, or analytics.
• Recognition and awards—regular acknowledgment of top performers through bonuses, spot awards, and public celebrations.

Work‑From‑Home Environment: Your Ideal Setup

We understand that a productive remote workspace is essential for success. To ensure a seamless experience, we provide:

• High‑performance laptop pre‑loaded with secure software and VPN access.
• Noise‑cancelling headset for crystal‑clear voice communication.
• Dedicated IT support available 24/7 to resolve any technical issues quickly.
• Well‑being resources—virtual yoga classes, mental‑health webinars, and an employee assistance program.

All you need to bring is a reliable internet connection, a quiet space, and a positive attitude.

Compensation, Benefits & Perks

• Hourly wage starting at $14, plus performance‑based incentives.
• Full‑time, seasonal schedule with the potential to transition into a permanent role.
• Paid training—your time learning the ropes is compensated.
• Health & wellness benefits—access to medical, dental, vision plans (eligible after probationary period).
• Employee discount program for a wide range of partner brands.
• Referral bonuses for bringing talented friends into the Foundever family.
• EverBetter wellness initiative—mental, physical, and financial wellness resources.

Location Requirements & Eligibility

This position is open to candidates residing in the United States, specifically in one of the following states:

• Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, Wyoming.

Applicants must have a legal right to work in the U.S. and must be able to maintain a dedicated home work environment that meets the technical specifications outlined above.

Commitment to Diversity, Equity & Inclusion

Foundever is an equal‑opportunity employer. We select, develop, and reward talent without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, disability, or any other characteristic protected by law. Our inclusive culture fosters an environment where every associate can bring their whole self to work, innovate, and thrive.

How to Apply: Your Next Step

If you are reliable, eager to learn, and ready to deliver exceptional customer experiences, we want to hear from you. Click the link below to submit your application and begin a rewarding journey with Foundever.

Apply Now – Start Your Remote Customer Service Career

Final Thoughts: Join a Team That Values Your Impact

At Foundever, every chat, every call, and every solution you provide contributes to a larger mission: creating meaningful connections that empower both customers and brands. This seasonal role is more than a job—it’s an opportunity to develop skills, earn competitive pay, and be part of a global community that celebrates success, supports growth, and values the human touch.

Don’t let this chance pass you by. Take the first step toward a flexible, fulfilling career. Click “Apply” today and become the voice that makes a difference, all from the comfort of your own home.