Senior Executive Chief Client Officer – Remote Leadership Role Driving Global BPO Client Success & Strategic Growth
About Workwarp & OneSource – Pioneering Global BPO Excellence
Workwarp is a forward‑thinking, technology‑enabled BPO (Business Process Outsourcing) powerhouse that operates under the OneSource brand umbrella. Our portfolio includes Transparent BPO, Allied, Apex, and BeCall—each delivering best‑in‑class contact‑center solutions to Fortune‑500 enterprises, fast‑growing mid‑market firms, and disruptive startups across North America, Europe, and APAC. By combining deep talent pools, cutting‑edge process automation, and an unwavering commitment to client‑centered culture, we help our partners turn every customer interaction into a competitive advantage.
Our rapid growth is fueled by an unrelenting focus on quality, data‑driven insights, and a collaborative spirit that empowers every employee to innovate. As we scale, we need visionary leaders who can translate strategic vision into tangible client outcomes, while nurturing high‑performing teams in a fully remote environment.
Why This Role Is a Game‑Changer for Your Career
The Chief Client Officer (CCO) sits at the executive table, directly influencing the direction of OneSource’s most valuable relationships. In this role you will champion a client‑first mindset, shape multi‑year strategic roadmaps, and spearhead revenue‑generating initiatives that impact the company’s bottom line. You will have unparalleled visibility with the CEO, board, and senior leadership, positioning you as a key decision‑maker in a globally recognized BPO leader. If you aspire to drive transformational change, build a legacy of client excellence, and lead a high‑performance remote organization, this is the opportunity you’ve been waiting for.
Key Responsibilities – Leading Client Success at Scale
Strategic Relationship Management
- Executive Partnership: Serve as the primary point of contact for C‑suite and senior stakeholders across our entire client portfolio, fostering trust and long‑term collaboration.
- Business Insight: Deeply understand each client’s industry dynamics, strategic objectives, and pain points to design customized BPO solutions that accelerate their growth.
- Voice of the Client: Advocate client interests internally, ensuring that product development, operations, and finance align with client expectations.
Client Experience & Satisfaction
- Experience Blueprint: Develop and continuously refine a holistic client‑experience framework that tracks satisfaction, Net Promoter Scores (NPS), and service quality across all channels (voice, chat, email, social).
- Proactive Issue Resolution: Implement real‑time monitoring and escalation protocols that anticipate challenges before they affect the client.
- Feedback Loops: Lead quarterly Business Review (QBR) sessions, translating data insights into actionable improvement plans.
Revenue Growth & Account Expansion
- Growth Playbooks: Identify cross‑sell and up‑sell opportunities within existing accounts, crafting proposals that expand service footprints.
- New Business Enablement: Partner with Sales, Marketing, and Solutions Architecture to secure new contracts and penetrate emerging markets.
- Financial Stewardship: Own the client services budget, aligning resource allocation with profitability targets and strategic priorities.
Operational Leadership & Collaboration
- Cross‑Functional Alignment: Work hand‑in‑hand with Operations, Delivery, Technology, and Finance to guarantee that service level agreements (SLAs) are met or exceeded.
- Performance Governance: Implement KPI dashboards that provide transparent visibility into service delivery, quality, and financial health for each client account.
- Talent Development: Mentor a team of Client Services Vice Presidents and account managers, fostering a culture of accountability, continuous learning, and client‑centricity.
Strategic Planning & Innovation
- Long‑Term Roadmaps: Co‑create multi‑year strategic plans with each client, aligning OneSource capabilities with evolving market trends such as AI‑driven automation, omnichannel integration, and data analytics.
- Innovation Champion: Drive pilot programs and proof‑of‑concept initiatives that showcase emerging technologies and process improvements.
- Risk Management: Anticipate regulatory, security, and compliance risks, integrating mitigation strategies into service contracts.
Essential Qualifications – What We Need From You
- Education: Bachelor’s degree in Business Administration, Communications, or a related field. Advanced degrees (MBA, MA) are a strong plus.
- Industry Experience: Minimum 15 years in the BPO or contact‑center industry, with at least 5 years in senior leadership roles such as Vice President, Senior Vice President, or C‑suite positions.
- Proven Track Record: Demonstrated success in managing large, complex client portfolios, driving revenue growth, and delivering measurable improvements in client satisfaction and profitability.
- Leadership Acumen: Experience building, coaching, and scaling high‑performing remote teams, with a reputation for fostering collaboration, empowerment, and accountability.
- Strategic Vision: Ability to translate market insight into actionable strategies that align client goals with company capabilities.
- Financial Literacy: Strong grasp of budgeting, P&L management, and financial forecasting within a services‑driven environment.
- Communication Mastery: Exceptional executive‑level presentation and negotiation skills; fluency in crafting compelling narratives for diverse stakeholder audiences.
Preferred Qualifications – What Will Set You Apart
- Master’s degree (MBA or related) from a top‑tier institution.
- Hands‑on experience with AI‑enabled conversational platforms, automation tools (RPA, chatbots), and advanced analytics.
- Background in managing multi‑regional teams across different time zones and cultural contexts.
- Previous experience in a publicly traded BPO or technology‑enabled services company.
- Professional certifications such as PMP, Six Sigma Black Belt, or ITIL.
Core Skills & Competencies
- Strategic Thinking: Ability to envision long‑term opportunities while executing short‑term tactical plans.
- Customer‑Centric Mindset: Relentless focus on delivering exceptional experiences that delight clients and end‑users.
- Analytical Rigor: Proficiency in data‑driven decision making, KPI analysis, and performance dashboards.
- Change Management: Expertise in guiding organizations through transformation initiatives with minimal disruption.
- Collaboration: Strong cross‑functional influence, breaking down silos to achieve unified outcomes.
- Resilience & Adaptability: Comfort operating in fast‑paced, ambiguous environments while maintaining poise under pressure.
- Tech Savvy: Familiarity with CRM platforms (Salesforce, HubSpot), project management tools (Asana, Monday.com), and virtual communication suites (Zoom, Teams).
Compensation, Benefits & Perks
Workwarp believes that top talent deserves a total rewards package that reflects both performance and well‑being. While the exact salary is competitive and commensurate with experience, the package includes:
- Base Salary: Market‑aligned, with annual performance‑based incentives.
- Equity Participation: Eligibility for stock options or RSUs, aligning your success with company growth.
- Comprehensive Health Plans: Medical, dental, vision, and mental health coverage for you and eligible dependents.
- Retirement Savings: 401(k) with company match, plus financial planning resources.
- Flexible Paid Time Off (PTO): Generous vacation, sick leave, and personal days to recharge.
- Remote‑Work Stipend: Annual budget for home‑office furniture, high‑speed internet, and ergonomic accessories.
- Learning & Development: Access to industry conferences, certification programs, and an internal learning academy.
- Wellness Programs: Virtual fitness classes, mindfulness sessions, and employee assistance programs.
- Recognition & Rewards: Quarterly awards, peer‑recognition platforms, and celebration of milestones.
Culture, Work Environment & Remote Collaboration
At Workwarp, culture is not confined to a physical office—it thrives wherever our people gather, be it a home office, a co‑working space, or a virtual breakout room. Our core values—Integrity, Innovation, Inclusion, and Impact—guide everything we do.
- Inclusive Community: A diverse global workforce where every voice is heard, and ideas are celebrated.
- Transparent Leadership: Open‑door (virtual) communication channels with the CEO and senior leadership, fostering trust and alignment.
- Collaboration Tools: State‑of‑the‑art platforms (Slack, Microsoft Teams, Miro) that enable seamless real‑time collaboration across continents.
- Performance Culture: Regular goal‑setting, transparent metrics, and continuous feedback loops that empower employees to own their growth.
- Work‑Life Integration: Flexible scheduling to accommodate global time zones, family commitments, and personal pursuits.
Application Process & Next Steps
If you are ready to shape the future of client success for a leading BPO organization, we want to hear from you. The application journey is simple, respectful of your time, and designed to surface the best talent.
- Submit Your Resume & Cover Letter: Highlight your executive experience, measurable achievements, and why you’re passionate about client‑centric leadership.
- Initial Screening Call: A brief conversation with our Talent Acquisition Partner to discuss fit and answer any questions you may have.
- Executive Interview Panel: Deep‑dive discussions with the CEO, CFO, and senior Operations leaders to explore strategic alignment.
- Assessment & Case Study: A realistic scenario that showcases your strategic thinking, problem‑solving, and client‑experience design abilities.
- Final Offer & On‑boarding: Upon successful completion, you will receive a competitive offer and a comprehensive onboarding roadmap that accelerates your impact from day one.
Don’t let perfection be the enemy of progress. We value a great attitude, curiosity, and a growth mindset above a perfect match on every bullet. If you are excited about leading at the intersection of client success, technology, and global operations, apply today and start your next great adventure with Workwarp.
Take the Leap – Apply Now
Ready to drive world‑class client experiences from wherever you call home? Click the link below, upload your credentials, and let’s begin the conversation.
Apply to Become Our Chief Client Officer
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