Hybrid Claims Service Specialist – Customer‑Centric Accident Resolution & Support – Remote & On‑Site Role in Fredericksburg, VA

Join a Leading Auto Insurer and Transform Lives Every Day

Welcome to GEICO. As one of the fastest‑growing automobile insurance providers in the United States, our mission is simple: protect our members, guide them through unexpected events, and help them get back on the road as quickly and safely as possible. Our Fredericksburg, VA office is more than a workplace; it is a community of dedicated professionals who thrive on solving problems, showing empathy, and delivering world‑class service to policyholders at critical moments.

We are searching for a highly motivated, solution‑oriented Hybrid Claims Service Specialist who will blend the flexibility of remote work with the collaborative energy of our on‑site team. If you love helping people, have a keen eye for detail, and are ready to build a rewarding career in insurance claims, read on—your future starts here.

Why This Role Stands Out

In this position, you will receive industry‑leading training that equips you with the technical knowledge, investigative techniques, and communication skills needed to handle complex accident claims. The role begins with a comprehensive, 100% in‑office training program lasting six to nine months, after which you will transition to a hybrid schedule—four days in the office and one day working from the comfort of your home.

Our compensation package includes a competitive hourly wage of $25.81 (approximately $52,000 annually) plus performance‑based salary increases—typical associates see a 10% raise in the first year, and top performers can earn up to a 15% increase. In addition, you will gain access to GEICO’s Total Rewards Program, which offers a full suite of benefits designed to support your health, wealth, and personal growth.

Key Responsibilities – What You’ll Do Every Day

As a Claims Service Specialist, you will be the trusted voice that policyholders rely on after an accident. Your day‑to‑day responsibilities include:

• Initial Claim Intake: Answer inbound calls from policyholders, collect essential information about the incident, and create accurate, detailed claim records in our system.
• Fact‑Finding & Investigation: Verify facts, gather statements from drivers, witnesses, and law enforcement, and request supporting documentation such as police reports, photos, and medical records.
• Analysis & Decision Support: Evaluate claim details against policy coverage, identify liability, and work closely with adjusters to determine appropriate next steps.
• Customer Guidance: Explain the claims process, answer questions about coverage, and provide clear, compassionate instructions on next actions (e.g., vehicle repair, rental assistance, medical follow‑up).
• Problem Resolution: Address challenges quickly, negotiate with third‑party service providers, and ensure a smooth, timely resolution that meets both company standards and customer expectations.
• Documentation & Compliance: Maintain thorough records, adhere to regulatory requirements, and protect confidential information in line with GEICO’s data security policies.
• Continuous Learning: Participate in ongoing training modules, stay current on insurance regulations, and proactively identify opportunities to improve claim handling efficiency.

Essential Qualifications – What We Need from You

• Customer Service Experience: Proven track record of delivering outstanding service, building trust, and enhancing satisfaction in a high‑volume environment.
• Communication Skills: Excellent verbal and written abilities, with the confidence to explain complex information in clear, empathetic language.
• Technical Proficiency: Comfortable multitasking across multiple computer applications, navigating claim management systems, and typing accurately under pressure.
• Education: Minimum of a high school diploma or equivalent; additional coursework or certifications in insurance, business, or related fields are a plus.
• Adaptability: Ability to thrive in a fast‑paced call‑center setting, meet performance metrics, and adjust to evolving procedural updates.
• Integrity & Ethics: Commitment to honesty, confidentiality, and compliance with all legal and regulatory guidelines.
• Eligibility to Work: Must be legally authorized to work in the United States; GEICO does not sponsor employment visas for this role.

Preferred Qualifications – What Will Set You Apart

• Previous experience in insurance claims, preferably automobile or property insurance.
• Knowledge of state insurance statutes and the claims lifecycle.
• Proficiency with industry‑specific software (e.g., Guidewire, ClaimCenter) or similar CRM platforms.
• Experience in conflict resolution, negotiation, or mediation.
• Demonstrated ability to exceed service level agreements (SLAs) and quality assurance (QA) benchmarks.
• Additional language fluency, especially Spanish, to serve a broader customer base.

Core Skills & Competencies – Your Toolkit for Success

• Empathy & Active Listening: Ability to understand the emotional state of callers, validate their concerns, and provide reassurance.
• Analytical Thinking: Sharp attention to detail for reviewing documentation, spotting inconsistencies, and making data‑driven decisions.
• Time Management: Efficiently prioritize tasks, handle multiple cases simultaneously, and meet tight deadlines without compromising quality.
• Team Collaboration: Work closely with adjusters, supervisors, and cross‑functional teams to ensure seamless claim resolution.
• Technology Savvy: Quick learner of new platforms, comfortable using video conferencing tools for remote collaboration.
• Resilience: Stay composed under pressure, manage stressful interactions, and maintain a positive, solution‑focused attitude.

Career Growth & Learning Opportunities

GEICO is committed to developing talent from within. As a Claims Service Specialist, you will have clear pathways to advance your career, such as:

• Senior Claims Specialist: Take on more complex claims, mentor newer associates, and handle high‑value cases.
• Claims Adjuster: Transition to a role that assesses liability, negotiates settlements, and works directly with repair shops and medical providers.
• Team Lead or Supervisor: Lead a group of specialists, oversee performance metrics, and drive process improvements.
• Specialized Roles: Opportunities in fraud detection, loss prevention, or policy underwriting for those who wish to broaden their expertise.
• Professional Development: Access to tuition reimbursement, industry certifications, and ongoing training workshops funded by GEICO.

Our internal talent marketplace and mentorship programs make it easy to explore new career avenues while staying within a supportive, value‑driven organization.

Compensation, Perks & Benefits – What You’ll Receive

Beyond the base salary, GEICO’s Total Rewards Program includes:

• Medical, Dental & Vision Coverage: Premier plans with no waiting period, ensuring you and your family stay healthy from day one.
• Paid Time Off (PTO): Generous vacation, sick leave, and parental leave to support work‑life balance.
• 401(k) Retirement Savings: Company matching contributions to help you build a secure financial future.
• Tuition Reimbursement: Financial assistance for further education, certifications, or degree programs.
• Paid Training & Licensure Fees: All costs for required training, certifications, and licensure are covered by the company.
• Employee Assistance Programs (EAP): Confidential counseling, legal advice, and wellness resources.
• Recognition Programs: Incentives, awards, and performance bonuses for top contributors.

Benefit eligibility may vary by location and length of service; however, all eligible associates can enroll within 30 days of hire to activate coverage.

Work Environment & Company Culture

GEICO prides itself on a culture of inclusion, respect, and collaboration. In our Fredericksburg office you will experience:

• Diverse Teams: Employees from varied backgrounds, perspectives, and experiences working together toward a common mission.
• Supportive Leadership: Managers who coach, provide regular feedback, and champion your professional growth.
• Hybrid Flexibility: A blended schedule that balances face‑to‑face interaction with remote productivity.
• State‑of‑the‑Art Facilities: Comfortable workspaces, collaborative breakout areas, and technology hubs designed for efficiency.
• Community Engagement: Volunteer initiatives, charitable giving programs, and local events that let you give back to the Fredericksburg community.
• Zero‑Tolerance Policy: A firm stance against discrimination, harassment, and intimidation, ensuring a safe, respectful workplace for all.

Equal Opportunity & Inclusion Statement

GEICO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every associate can prosper. Employment decisions are based solely on qualifications, merit, and business needs. Reasonable accommodations are available for qualified individuals with disabilities, ensuring equal access to all aspects of employment.

How to Apply – Take the First Step Toward a Rewarding Career

If you are ready to bring your compassion, analytical mindset, and dedication to a role that truly makes a difference, we want to hear from you. Click the link below to submit your application, and embark on a journey where your career growth is matched only by the impact you have on our members’ lives.

Apply Now – Join GEICO’s Claims Service Team

Your Future Starts Here

Don’t miss this opportunity to become part of a forward‑thinking, people‑centric organization that values your talent and invests in your success. Submit your application today and take the first step toward a thriving career with GEICO.