Remote Omnicare Operations Clerk – Full‑Time Store Support & Customer Experience Specialist (Hingham, MA)

Why CVS Health? Your Career with a Purpose-Driven Leader

CVS Health isn’t just a pharmacy retailer—it’s a national health‑care champion with a clear mission: “Bringing our heart to every moment of your health.” Across more than 10,000 retail locations and an expanding digital footprint, we blend compassionate care with cutting‑edge technology to make health services more personal, convenient, and affordable. As a member of our team, you’ll join a culture that values humility, curiosity, and collaboration, and you’ll help shape an industry that’s evolving faster than ever before.

Our Heart at Work behaviors empower each employee to innovate, act with integrity, and foster community connections. Whether you’re behind a pharmacy counter, supporting operations from a remote office, or developing next‑generation health solutions, you’ll feel the impact of your work on millions of lives every single day.

Position Snapshot: Remote Omnicare Operations Clerk

We are seeking a highly motivated, detail‑oriented Remote Omnicare Operations Clerk to provide essential support to our store management teams. In this role, you will act as the liaison between on‑site store leaders and corporate operations, ensuring smooth execution of daily tasks, exceptional customer service, and accurate inventory management—all from the comfort of your home office.

This is a full‑time position with an immediate start for the right candidate. The role offers a competitive hourly wage ranging from $17.00 to $31.30, commensurate with experience, education, and geographic considerations.

Key Responsibilities – What You’ll Do Every Day

• Store Operations Support: Collaborate closely with on‑site Store Managers and Shift Supervisors to coordinate opening and closing procedures, ensuring all tasks are completed accurately and on schedule.
• Customer Service Champion: Field customer inquiries, resolve complaints, and promote CVS’s renowned service culture by greeting every shopper, offering assistance, and expressing sincere gratitude.
• Inventory Management: Maintain optimal stock levels by placing purchase orders, restocking shelves, executing product rotation, and conducting regular cycle counts to prevent shrinkage.
• Data Accuracy & Reporting: Enter daily transaction data, update inventory systems, and generate performance reports that enable leadership to make data‑driven decisions.
• Communication Hub: Serve as the primary conduit for information flow between remote corporate teams and on‑site personnel, ensuring clarity, timeliness, and consistency.
• Policy & Compliance Assurance: Uphold CVS Health policies, including confidentiality of patient information, safety protocols, and COVID‑19 vaccination guidance.
• Continuous Improvement: Identify process gaps, propose actionable solutions, and participate in virtual training sessions aimed at enhancing operational efficiency.
• Team Collaboration: Partner with cross‑functional teams—such as merchandising, loss prevention, and HR—to support broader initiatives that drive store performance.

Essential Qualifications – What You Must Bring

• Analytical Mindset: Strong deductive reasoning and analytical abilities to interpret data, resolve discrepancies, and improve workflows.
• Technical Proficiency: Comfortable navigating retail management software, Microsoft Office Suite (especially Excel), and basic CRM tools.
• Advanced Communication Skills: Clear, concise written and verbal communication, with the ability to convey information to diverse audiences.
• Customer Service Orientation: Proven experience delivering exceptional service, handling complaints professionally, and maintaining a positive brand image.
• High School Diploma or Equivalent: Minimum educational requirement; additional certifications (e.g., retail management, supply chain) are a plus.
• Reliability & Self‑Discipline: Ability to work independently from a remote setting while meeting deadlines and maintaining high productivity.

Preferred Qualifications – How You Can Stand Out

• Previous experience in retail, pharmacy, or health‑care environments, particularly with inventory control and point‑of‑sale systems.
• Familiarity with Omnicare platforms or similar senior‑care pharmacy software.
• Experience supporting geographically dispersed teams or working in a fully remote capacity.
• Additional education such as an Associate’s or Bachelor’s degree in Business, Health Administration, or a related field.
• Certificates in Project Management, Lean Six Sigma, or Customer Experience Management.
• Fluency in a second language—particularly Spanish—enhancing ability to serve diverse communities.

Core Competencies & Skills for Success

• Problem‑Solving: Quickly assess issues, develop logical solutions, and implement corrective actions with minimal supervision.
• Attention to Detail: Meticulous record‑keeping and inventory checks to prevent errors that could affect patient safety.
• Time Management: Prioritize tasks effectively, balancing multiple responsibilities while meeting strict deadlines.
• Team‑First Attitude: Demonstrate humility, reliability, and a collaborative spirit that aligns with CVS’s core values.
• Adaptability: Thrive in a fast‑changing environment, embracing new technologies, procedures, and regulatory updates.
• Ethical Conduct: Uphold confidentiality, compliance, and integrity in every interaction with customers and colleagues.

Compensation, Benefits, & Perks – Investing in Your Well‑Being

In addition to a competitive hourly wage, CVS Health offers a comprehensive benefits package designed to support your physical, financial, and mental health:

• Medical, Dental, & Vision Coverage: Wide range of plans with employer contributions to keep you and your family healthy.
• Retirement Savings: 401(k) plan with company match and an Employee Stock Purchase Plan (ESPP) for long‑term wealth building.
• Life & Disability Insurance: Fully‑paid term life coverage plus short‑term and long‑term disability protection.
• Paid Time Off (PTO) & Holiday Pay: Generous vacation accruals, paid holidays, and sick leave in line with state regulations.
• Well‑Being Programs: Access to mental‑health resources, wellness challenges, and employee assistance programs.
• Education Assistance: Tuition reimbursement, free development courses, and career‑advancement certifications.
• Employee Discounts: CVS store discounts, partner promotions, and a range of special offers for everyday savings.

Career Growth – Your Path Forward at CVS Health

CVS Health is committed to nurturing talent from within. As a Remote Omnicare Operations Clerk, you will have clear pathways to advance into roles such as:

• Senior Operations Analyst
• Retail Store Management (Assistant Manager, Store Manager)
• Regional Operations Supervisor
• Specialist in Omnicare Solutions or Pharmacy Services
• Corporate Training & Development Coordinator

Through mentorship programs, leadership workshops, and continuous learning opportunities, you will gain the skills and exposure needed to climb the career ladder while making a tangible impact on patient care.

Work Environment & Culture – The CVS Experience

Even though this role is remote, you will remain fully integrated into CVS’s inclusive and collaborative culture. Expect to:

• Participate in regular virtual team huddles and cross‑functional meetings.
• Benefit from a supportive leadership team that encourages open dialogue and feedback.
• Engage in community service initiatives and corporate social responsibility programs championed by CVS.
• Enjoy flexible scheduling that respects work‑life balance while maintaining operational excellence.

Our employees describe CVS as a place where they feel valued, respected, and empowered to bring their whole selves to work—qualities that translate into higher engagement and superior customer experiences.

Application Process – Take the Next Step

If you are ready to bring your heart, skill set, and dedication to a company that truly cares about health, we encourage you to apply today. Follow these steps:

1. Click the “Apply To This Job” button below to be directed to our secure application portal.
2. Complete the short questionnaire and upload your resume highlighting relevant experience.
3. Submit your application before the closing date of December 7, 2024.
4. Our recruiting team will review your submission and contact you for a virtual interview if your qualifications align with the role.

Join Our Team!

This is a fantastic opportunity to grow your career while contributing to a purpose‑driven organization. If you possess the skills, enthusiasm, and commitment we seek, we want to hear from you. Apply now and become part of the CVS Health family.