Remote Senior Communications Specialist – Customer Experience Advocacy & Stakeholder Engagement Leader (Workwarp)

Welcome to Workwarp – Pioneering Remote Excellence

Workwarp is a fast‑growing, veteran‑owned technology partner that blends innovative digital solutions with deep industry expertise. From cutting‑edge cloud platforms to strategic consulting, we empower organizations worldwide to accelerate transformation, improve customer satisfaction, and drive sustainable growth. Our remote‑first model enables talent from any geography to collaborate in a culture that values flexibility, accountability, and continuous learning. As a member of our team, you will join a purpose‑driven community that lives by the mantra Family First | Be Uncommon | Culture Wins, and you will help shape the narrative that connects our clients, our people, and the broader market.

Why the Role of Senior Communications Specialist Is Critical

In today’s hyper‑connected environment, clear, compelling, and consistent communication is the backbone of every successful customer experience (CX) strategy. Our Customer Experience Advocacy initiatives rely on strategic messaging that influences perception, builds trust, and drives adoption across multiple touchpoints. As the Senior Communications Specialist, you will be the architect of those messages—designing, producing, and measuring the impact of content that reaches C‑level executives, frontline staff, partners, and the broader public. Your work will directly affect how our clients experience change, how our internal teams align around goals, and how the market views our brand.

Key Responsibilities

• Develop comprehensive communication plans that align with CX advocacy objectives, incorporating timelines, audience segmentation, channel mix, and success metrics.
• Craft high‑impact content including executive speeches, presentations, newsletters, blog posts, social media copy, video scripts, and interview talking points, ensuring tone and messaging remain consistent across all platforms.
• Partner with senior leaders to translate strategic goals into clear, concise, and persuasive narratives that resonate with both internal and external stakeholders.
• Manage the end‑to‑end production of thought‑leadership assets such as whitepapers, case studies, webinars, and event sessions, overseeing writing, design, approval, and distribution.
• Lead stakeholder engagement initiatives by designing targeted communication strategies that secure buy‑in, reduce resistance, and accelerate adoption of change programs.
• Support change‑management efforts through the creation of briefing documents, training materials, FAQs, and communication calendars that mitigate risk and address concerns proactively.
• Analyze communication effectiveness using data‑driven methods—tracking open rates, engagement metrics, sentiment analysis, and feedback loops—to refine tactics and report outcomes to senior management.
• Mentor and coach junior team members on best practices in writing, storytelling, and stakeholder management, fostering a culture of continuous improvement.
• Collaborate cross‑functionally with product, sales, talent solutions, and client success teams to ensure alignment of messaging with business objectives.
• Stay ahead of industry trends in communications technology, digital marketing, and CX best practices, bringing fresh ideas and innovative tools to the organization.

Essential Qualifications

• Education: Bachelor’s degree in Business Administration, Communications, Public Relations, Organizational Psychology, or a closely related discipline.
• Experience: Minimum of 10 years of proven success in senior‑level communications roles, preferably within technology services, consulting, or SaaS environments.
• Strategic Acumen: Demonstrated ability to design, execute, and evaluate multi‑channel communication plans that deliver measurable business impact.
• Executive Writing Skills: Expertise in creating C‑level communications—including speeches, board decks, and executive briefings—that are concise, persuasive, and audience‑centric.
• Stakeholder Management: Strong track record of influencing senior leaders, building cross‑functional relationships, and navigating complex organizational structures.
• Analytical Mindset: Proficiency in interpreting data, identifying trends, and translating insights into actionable improvements.
• Project Management: Ability to manage multiple concurrent initiatives, prioritize tasks, and meet tight deadlines with a high degree of autonomy.
• Adaptability & Urgency: A proactive approach to problem‑solving, with a keen sense of urgency in fast‑paced environments.
• Technology Fluency: Comfortable using collaboration platforms (e.g., Slack, Teams), content creation tools (e.g., Adobe Creative Suite, Canva), and analytics dashboards.
• Commitment to Diversity & Inclusion: Alignment with Workwarp’s values of equity, belonging, and respect for all perspectives.

Preferred (Nice‑to‑Have) Qualifications

• Master’s degree or advanced certification in Communications, Marketing, or Organizational Development.
• Experience with remote‑first organizations and virtual team dynamics.
• Background in change‑management methodologies such as ADKAR, Prosci, or Kotter.
• Portfolio of published thought‑leadership content, podcasts, or video productions.
• Familiarity with employee engagement platforms (e.g., Culture Amp, Qualtrics).
• Knowledge of SEO, content distribution, and digital analytics tools (e.g., Google Analytics, HubSpot).

Core Competencies & Skills for Success

• Storytelling Excellence: Ability to weave data, insights, and brand values into narratives that captivate and motivate.
• Strategic Vision: Forward‑thinking perspective that anticipates market shifts and aligns communication with long‑term corporate goals.
• Emotional Intelligence: Sensitivity to audience emotions, cultures, and motivations, enabling tailored messaging for diverse groups.
• Collaboration & Influence: Skilled at working across functions, negotiating priorities, and gaining consensus without authority.
• Precision Editing: Meticulous attention to grammar, tone, and brand voice across all written and visual assets.
• Data‑Driven Decision‑Making: Comfortable designing measurement frameworks and reporting outcomes to senior leadership.
• Agile Mindset: Ability to iterate quickly, incorporate feedback, and pivot tactics when circumstances evolve.
• Tech Savvy: Proficiency with digital publishing, video editing, and collaboration software to deliver high‑quality content efficiently.
• Leadership Presence: Confident representation of the organization in public forums, webinars, and industry events.

Career Growth & Professional Development

Workwarp is committed to accelerating your career trajectory. As a Senior Communications Specialist, you will have direct visibility with senior executives, providing a platform to demonstrate strategic impact and thought leadership. Pathways for advancement include:

• Transition to a Director of Communications or Head of CX Advocacy role, overseeing a broader portfolio of programs and larger teams.
• Opportunity to lead global communication initiatives for multinational clients, expanding your cultural competence and strategic reach.
• Access to a robust learning ecosystem—online courses, mentorship programs, and industry conferences—tailored to sharpen your storytelling, analytics, and leadership capabilities.
• Eligibility for internal mobility across Workwarp’s diverse business units (e.g., Talent Solutions, Cloud Services), allowing you to broaden expertise while staying within a supportive employer brand.

Our Culture & Work Environment

At Workwarp, we celebrate a culture where flexibility fuels productivity. Our remote‑first policy means you can work from any location with reliable internet access, while still feeling connected through regular virtual huddles, team‑building activities, and quarterly in‑person meet‑ups. Core cultural pillars include:

• Family First: Policies that support work‑life harmony, parental leave, and flexible scheduling.
• Be Uncommon: Encouragement to challenge norms, experiment boldly, and bring fresh perspectives to every project.
• Culture Wins: Recognition programs that celebrate achievements, peer appreciation, and milestone moments.
• Veteran‑Owned Values: Discipline, honor, and a service‑oriented mindset that permeate our leadership style.

Your voice matters. We foster an inclusive environment where diverse backgrounds are welcomed, and every team member is empowered to contribute to the strategic conversation.

Compensation, Benefits & Perks

• Competitive Salary: Market‑aligned compensation reflecting your expertise and impact.
• Comprehensive Health Package: Group medical, dental, and vision insurance with options for dependent coverage.
• Retirement Savings: 401(k) plan with employer matching to help you build a secure future.
• Paid Time Off & Holidays: Generous PTO accrual, eight paid holidays per year, and flexibility for personal days.
• Wellness & Assistance Programs: Employee Assistance Program (EAP), mental‑health resources, and wellness stipends.
• Flexible Work Arrangement: Full remote setup, equipment allowance, and home‑office ergonomics support.
• Professional Development Funding: Budget for certifications, courses, and conference attendance.
• Pet & Legal Insurance Options: Voluntary add‑ons that protect you and your loved ones beyond standard benefits.
• Diversity, Equity & Inclusion Commitment: Proactive initiatives, employee resource groups, and inclusive hiring practices.

Ready to Make an Impact?

If you are a strategic communicator with a passion for driving customer‑centric transformation, we invite you to join our dynamic team. Bring your expertise to a company that values bold ideas, collaborative spirit, and the limitless potential of remote work. Apply today and become a catalyst for change at Workwarp.

Apply Now – Shape the Future of Communication