Experienced Senior Manager of Forecasting for Customer Service Operations – Global Capacity Planning and Team Leadership

Introduction to blithequark

At blithequark, we strive to be the world's most customer-centric organization, where individuals can find and discover virtually anything they want to buy online. By providing customers with low prices, a vast selection, and convenience, we continue to grow and evolve as a world-class e-commerce platform. Our evolution from a website to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to blithequark to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Overview

We are seeking a highly skilled and experienced Senior Manager of Forecasting to join our Customer Service team. As a leader in our organization, you will be responsible for creating and delivering contact forecasts that will be used to generate cost-effective and comprehensive global capacity planning solutions for our Customer Service network. The ideal candidate will possess a strong analytical background, enabling them to analyze various sources of data and standardize forecasting activities across their team.

Key Responsibilities

• Manage a team of analysts and managers spread across multiple countries, responsible for developing short-term and long-term contact forecasts using various forecasting techniques across multiple blithequark markets.
• Lead the team to ensure low error contact forecasts, enabling service level delivery and driving improvements in cost and quality of our customer service on a global scale.
• Interact with senior Customer Service leadership on a regular basis to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives.
• Develop and manage plans, reports, and analyses to support business decisions, using strong business judgment and a track record of successful relationship management.
• Work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field.
• 10+ years of experience in Forecasting/Planning, with a strong analytical background and experience managing a team of analytic professionals.
• Experience with SQL, statistical analysis, and data visualization tools, as well as excellent communication skills to share findings in an understandable and actionable manner.
• Ability to lead successfully in a dynamic, fast-paced environment and manage a team to meet tight deadlines and prioritize workloads.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• An MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience.
• Experience in forecasting, time-series, and multivariate regression, as well as a combination of technical skills and business savvy to interface with all levels and disciplines across the organization.
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment.
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills, as well as a natural curiosity and desire to learn.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights that inform business decisions.
• Excellent leadership and management skills, with the ability to motivate and develop a team of analysts and managers.
• Strong communication and interpersonal skills, with the ability to communicate complex ideas and insights to both technical and non-technical stakeholders.
• Ability to work in a fast-paced and dynamic environment, with a high degree of flexibility and adaptability.
• Strong business acumen, with a deep understanding of the e-commerce industry and the ability to develop strategic plans that drive business growth and improvement.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Manager of Forecasting, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs, designed to help you build new skills and advance your career.
• Leadership development opportunities, designed to help you build your leadership skills and prepare for more senior roles.
• Access to a range of training and development programs, including technical training, business skills training, and leadership development programs.
• Opportunities to work on high-impact projects, driving business growth and improvement across the organization.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of innovation, customer obsession, and ownership. We believe in creating a work environment that is collaborative, dynamic, and fun, with a range of perks and benefits designed to support the well-being and happiness of our employees. These include:

• A range of health and wellness programs, designed to support your physical and mental health.
• A flexible and dynamic work environment, with opportunities to work from home and balance your work and personal life.
• A range of social and community programs, designed to help you connect with your colleagues and build meaningful relationships.
• Access to a range of discounts and perks, including discounts on blithequark products and services.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits designed to attract and retain the best talent. These include:

• A competitive salary and bonus structure, designed to recognize and reward your contributions to the business.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Access to a range of perks and discounts, including discounts on blithequark products and services.
• Opportunities to work on high-impact projects, driving business growth and improvement across the organization.

Conclusion

If you are a highly skilled and experienced forecasting professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at blithequark. As a Senior Manager of Forecasting, you will have the opportunity to work on high-impact projects, drive business growth and improvement, and develop your skills and expertise in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and help shape the future of e-commerce. Apply now to take the first step in your new career!