Experienced Customer Service and Sales Call Center Representative – Work From Home Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global leader in communications and technology, working from the comfort of your own home. At blithequark, we are redefining customer service, creating meaningful connections with each customer, and introducing the latest technology, services, and offers. As a member of our team, you will have the opportunity to make a real impact, driving sales goals, and delivering personalized recommendations to our customers.

Job Overview

In this multi-faceted role, you will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, as well as advanced technical support. Your goal will be to provide effective and timely resolutions for customers, delivering an outstanding customer experience. You will use creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records.

Key Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers.
• Simplify explanations of customer bills, rate plans, and features of blithequark's products and services.
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
• Keep up with changes to technology and applications to provide the best resolution for the customer.
• Get customers up and running with the latest products and services, such as air cards, USB devices, as well as blithequark-provided software and applications.

What You Can Expect

In this full-time work-from-home position (40 hours/week), you will work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. You can look forward to:

• Hourly pay: $16.40 - $22.42/hour
• Additional compensation up to $3000 a month when you meet your sales goals and performance expectations
• Paid training, completed from home, and additional resources to support you
• Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
• Employee discounts of up to 50% off on eligible blithequark wireless plans, wireless accessories, internet, phone, and wireless home phone

Requirements

To be successful in this role, you will need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Ability to participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
• Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth and Development

At blithequark, we believe in providing our employees with the tools and resources they need to succeed. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With career possibilities limitless, you will have the opportunity to take the lead as the voice of blithequark and make a real impact on our customers' lives.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive work environment. We believe in providing equal employment opportunities to all persons, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We will provide reasonable accommodations for qualified individuals with disabilities.

How to Apply

If you are ready to take the lead as the voice of blithequark, we would love to hear from you! Please apply through our website, and we will be in touch to discuss this exciting opportunity further.

Conclusion

Join blithequark as a Customer Service and Sales Call Center Representative and be part of a global leader in communications and technology. With a competitive compensation package, excellent benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply today and start your journey as the voice of blithequark!