Experienced Call Center Customer Service Representative – Work from Home Opportunity in Tennessee with blithequark

Introduction to blithequark

Imagine being part of a global leader in communications and technology, where you get to redefine customer service and create meaningful connections with each customer from the comfort of your own home. At blithequark, we are committed to delivering exceptional customer experiences and introducing the latest technology, services, and offers to our customers. As a Call Center Customer Service Representative, you will be the voice of blithequark, making a real impact on our customers' lives and driving business results through your daily interactions.

Job Overview

This is a unique opportunity to join our team as a Call Center Customer Service Representative, working from home in Tennessee. As a member of our team, you will handle customer service calls, resolve complex customer issues, and provide personalized recommendations for our latest products and services. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations, and meet monthly sales goals. In return, you will receive a competitive salary, amazing perks, and benefits, as well as opportunities for career growth and development.

Key Responsibilities

• Handle customer service calls ranging from billing and payments to plan changes and upgrades
• Use creative problem-solving skills to address complex customer questions and concerns
• Navigate between multiple tools and systems to update customer accounts and maintain records
• Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
• Meet monthly sales goals and deliver an outstanding customer experience
• Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services
• Resolve complex customer issues virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
• Perform basic troubleshooting on both products and services when issues arise

What Your Day-to-Day Will Look Like

In this full-time work-from-home position (40 hours/week), you will work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. You will be an expert at simplifying complex customer issues, and your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience.

What We Offer

Our Customer Service Representatives earn between $15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met. With these great opportunities, our top sellers earn $72,114 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. You will also receive a $3,000 sign-on bonus, paid out as follows: first $500 payment 30 days after hire date, second $1000 payment 6 months after hire date, and third $1500 payment 1 year after hire date.

Perks and Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year)
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark phone

What We're Looking For

We are looking for individuals with call center or customer service experience, who are flexible and able to work any schedule during hours of operation. Specific job assignments may require day, evening, weekend, or holiday hours, and occasional overtime may be required.

Work From Home Requirements

To be successful in this role, you will need:

• Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• blithequark will provide all the equipment you'll need to get started, including a keyboard, monitor, computer, mobile device, etc.
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

Career possibilities are limitless with blithequark. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you!

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Call Center Customer Service Representative with blithequark, you will have the chance to make a real impact on our customers' lives, drive business results, and grow your career with a global leader in communications and technology. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become part of the blithequark family!