Experienced Outbound Customer Service Agent – Remote Work Opportunity for Elevating Customer Experience and Research Services

Introduction to blithequark

Imagine being part of a dynamic team that is revolutionizing the way research services are delivered, focusing on elevating customer experiences through innovative methods. At blithequark, we are passionate about connecting consumers with the best providers in their local communities, celebrating every success story, and continuously striving for excellence. With a strong presence across over 200 different industries and a network of more than 400,000 providers, we are dedicated to making a meaningful impact. Our journey, which began in 2016, has led to the creation of a website that serves over 9 million annual visitors, bridging the gap between consumers and local professionals. Recently, our growth and commitment to quality have led to our acquisition by a leading industry player, further solidifying our position and opening up new opportunities for our team members.

Job Summary

The Secret Shopping Team at blithequark is on a mission to enhance our research capabilities by gathering valuable data on provider services and assessing consumer experiences. This is achieved through strategic phone and online inquiries, requiring a unique blend of customer service skills, research acumen, and the ability to work independently in a remote setting. As an Outbound Customer Service Agent, you will play a pivotal role in this endeavor, contributing to the evolution of our services and ensuring that our recommendations meet the highest standards of quality and relevance.

Duties and Responsibilities

• Perform outbound calling and initiate offline inquiries according to the targets defined by the campaign, ensuring that all interactions are conducted in a professional and courteous manner.
• Develop a comprehensive understanding of project procedures and processes, focusing on how we engage with clients and provide value to them through our services.
• Demonstrate knowledge of customer data research, applying this insight to engage clients in meaningful conversations and gather predetermined data about provider services.
• Engage clients in phone conversations as their potential customers, adopting a casual yet professional approach that fosters trust and openness.
• Gather and document conversations with precision and clarity, ensuring that all data collected is accurate, relevant, and actionable.
• Craft and send feedback to stakeholders through well-structured and informative emails, highlighting key findings and recommendations.
• Adapt to numerous changes in the workplace, including processes, goals, and requirements, while consistently meeting project expectations and maintaining a high level of productivity.
• Demonstrate a highly motivated, process-oriented, and driven approach to meet deadlines and goals, with the ability to work independently and manage personal productivity effectively.
• Maintain personal equipment in excellent condition to ensure maximum productivity and deliver on goals, reflecting blithequark's commitment to operational excellence.

Competency Requirements

To excel in this role, you will need to possess a unique combination of skills and competencies, including:

• Advanced written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• At least 1 year of outbound calling experience in a customer service environment, preferably in a work-from-home setting, where you have developed the skills to engage with clients effectively and manage your time efficiently.
• Keen attention to detail and familiarity with the use of several remote work tools, including Google Workspace, ClickUp, Notion, and Salesforce, which are highly valued at blithequark.
• The proven ability to multi-task, think outside the box, and approach challenges with creativity and resilience, contributing to a dynamic and innovative work environment.
• Strong computer skills and the ability to quickly adapt to new technologies and software, ensuring that you remain at the forefront of our operations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members, recognizing that our success is deeply intertwined with yours. As an Outbound Customer Service Agent, you will have access to a range of learning opportunities, from professional development workshops to mentorship programs, designed to enhance your skills, broaden your knowledge, and prepare you for future challenges. Our culture encourages innovation, creativity, and continuous learning, providing a fertile ground for career advancement and personal growth.

Work Environment and Company Culture

blithequark prides itself on its vibrant and inclusive work environment, where diversity, equity, and inclusion are not just values but the foundation of our culture. We believe in fostering a sense of community and belonging among our team members, regardless of their location, and we are dedicated to creating a workplace that is supportive, collaborative, and inspiring. As a remote worker, you will be an integral part of this community, connected through our digital platforms and shared vision for excellence.

Compensation, Perks, and Benefits

At blithequark, we recognize the importance of rewarding our team members for their hard work and dedication. While specific details of our compensation package, perks, and benefits will be discussed during the hiring process, we are committed to offering a competitive and comprehensive rewards structure that reflects our appreciation for our employees' contributions to our mission.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and contributing to the evolution of research services, we invite you to join blithequark as an Outbound Customer Service Agent. This role offers a unique opportunity to be part of a dynamic team, work in a flexible and remote environment, and grow both personally and professionally. Apply now to embark on this exciting journey with us and be part of shaping the future of customer experience and research services.

Apply today and discover how you can make a difference at blithequark!