Experienced Customer Support Agent – Remote Night Shift Opportunity for Exceptional Client Service Delivery

Welcome to blithequark

Are you ready for a new challenge in a dynamic and fast-growing environment? Do you want to be part of a company that is revolutionizing the travel industry by automating travel management? At blithequark, we are dedicated to enabling 1 billion business travelers to plan and re-plan their trips efficiently. We are now looking for a highly skilled and passionate Customer Support Agent to join our team and contribute to our ambitious goal.

About the Role

This is a full remote job opportunity available to candidates based in the United States, Washington (USA). As a Customer Support Agent, you will be working as a contractor for 40 hours a week, providing 24/7 customer support to our clients. This remote role offers the flexibility to work from anywhere in the world, with shifts that may include irregular working hours depending on your time zone. The selected candidate will have the opportunity to balance work with personal commitments and enjoy a dynamic and flexible working arrangement.

Shift Details

The night shift for this role is from 15:30-24:00 CET, Tuesday to Saturday or Sunday to Thursday, with a margin of +/- one hour to fit your schedule. We understand the importance of work-life balance and are committed to providing a flexible and supportive work environment.

Responsibilities

As a Customer Support Agent at blithequark, your key responsibilities will include:

• Assisting clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
• Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
• Collaborating with team members to ensure a seamless customer experience.
• Staying updated with industry changes and company policies to provide accurate and current information to clients.

Requirements

To be successful in this role, you will need:

• A minimum of 2 years of hands-on experience with Galileo or Amadeus.
• Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus.
• Fluency in spoken and written English.
• Excellent communication skills in writing (including responding in chatbox) and speaking.
• Strong attention to detail and accuracy.
• Ability to work collaboratively as a team player.
• Demonstrated willingness to learn and adapt to new challenges.

Essential Skills and Competencies

In addition to the requirements, we are looking for candidates with:

• Strong problem-solving skills and ability to think critically.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong customer service skills and ability to provide exceptional client support.

Why Join blithequark?

At blithequark, we offer a range of benefits and opportunities, including:

• Growth Opportunities: We are a high-growth company, offering numerous opportunities for career advancement and professional development.
• Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
• Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
• Competitive Contractor Compensation: We offer a comprehensive compensation package to ensure you are rewarded for your hard work, with actual support to your work-life balance.
• Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued, and you have the opportunity to make a real impact.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Agent, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Regular feedback and coaching to support your career growth and progression.
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our unique and inclusive workplace culture. As a team member, you can expect:

• A collaborative and supportive work environment where your contributions are valued.
• A dynamic and fast-paced work environment that is always challenging and rewarding.
• A range of social and team-building activities to help you connect with your colleagues and build strong relationships.

Compensation, Perks, and Benefits

As a contractor at blithequark, you can expect a comprehensive compensation package, including:

• A competitive monthly paycheck.
• Opportunities for career advancement and professional development.
• A range of perks and benefits to support your work-life balance and overall well-being.

Conclusion

If you are a motivated and passionate customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Agent, you will have the opportunity to make a real impact, work with a diverse and inclusive team, and enjoy a range of benefits and opportunities. Don't miss out on this chance to join our dynamic and fast-growing team – apply now with your resume in English to take the first step towards an exciting and rewarding career at blithequark.