Experienced Customer Service Representative – blithequark Locker+ Retail Locations, Delivering Exceptional Customer Experiences and Driving Business Growth

Introduction to blithequark

Imagine being part of a dynamic team that revolutionizes the way customers interact with packages, making returns and pickups seamless and convenient. At blithequark, we're passionate about creating an exceptional customer experience that goes beyond just assisting with orders – we connect with our customers on a personal level, making a positive impact on their lives. As a blithequark Locker+ Customer Service Associate, you'll be the face of our brand, working in designated retail locations where customers can easily access our services. If you're a customer-obsessed individual with a can-do attitude, a passion for problem-solving, and a knack for working in fast-paced environments, we want to hear from you!

Job Overview

As a blithequark Locker+ Customer Service Associate, you'll play a vital role in ensuring our customers have an outstanding experience when interacting with our brand. Your primary responsibilities will include receiving, picking, and stowing customer orders, processing returns, and preparing packages for delivery. You'll also be the go-to person for customers with questions or concerns, using your excellent communication skills to resolve issues and provide personalized support. Our ideal candidate is someone who is flexible, adaptable, and thrives in an ever-changing environment, with a strong focus on delivering exceptional customer service and driving business growth.

Key Responsibilities

• Receive, pick, and stow customer orders, process returns, and prepare packages for delivery, ensuring accuracy and attention to detail
• Assist customers with questions, concerns, or issues, providing personalized support and resolving problems in a timely and professional manner
• Maintain a clean, safe, and organized workspace, adhering to blithequark's high standards of quality and safety
• Manage responsibilities for a Locker+ location, including opening and closing the site, and ensuring all operations run smoothly and efficiently
• Use technology such as smartphones and handheld devices to sort, scan, and prepare orders, staying up-to-date with the latest tools and systems
• Receive truck deliveries, verifying shipments and ensuring all packages are handled with care

Physical Requirements

As a blithequark Locker+ Customer Service Associate, you'll need to be able to perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation. You'll also need to stand and walk during shifts lasting up to five hours, with or without reasonable accommodation, and use carts, dollies, hand trucks, and other gear to move items around. Additionally, you may need to go up and down stairs (where applicable) and be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week.

What it's like at blithequark Locker+ locations

At blithequark, we prioritize our employees' safety and well-being, providing safe working conditions and a comfortable, climate-controlled environment. You'll work behind a counter, interacting with customers and sorting packages, with minimal noise levels and a relaxed dress code (with a few rules to follow for safety). We also offer a $110 Zappos gift code towards the purchase of shoes to ensure you're prepared for your first day on the job.

Work Environment

Our Locker+ locations are designed to be convenient for our customers, and we're committed to creating a positive and inclusive work environment for our employees. You'll work in a team-oriented setting, with opportunities to collaborate with colleagues and develop new skills. We're proud of our diverse and inclusive workplace, and we're committed to equal employment opportunities for all employees and applicants.

Why You'll Love blithequark

At blithequark, we offer a range of benefits and perks to support our employees' goals and well-being. From schedule flexibility to state-of-the-art facilities, we're committed to creating a workplace that's engaging, supportive, and fun. Some of the benefits you can expect include:

• Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed
• Shift options: Work when it works for you, with shifts including overnight, early morning, day, evening, and weekend, and the option to have four-day workweeks and three-day weekends
• Anytime Pay: Instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups)
• State-of-the-art facilities: Modern warehouses that are clean and well-organized, with protective gear and safety tips shared daily
• Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups, with a strong focus on diversity, equity, and inclusion
• Team environment: Work on small or large teams that support each other, with opportunities to develop new skills and advance your career
• New skills: Learn how to use the latest blithequark technology, including handheld devices and robotics, and take advantage of our free training and development programs
• Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more
• Career advancement: We're committed to upskilling our employees, with tuition support options for select employee groups and opportunities to advance your career within the company

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. With a range of training and development programs, including leadership development, technical skills training, and mentorship opportunities, you'll have the chance to advance your career and take on new challenges. We also offer tuition support options for select employee groups, so you can pursue your educational goals while working with us.

Learning and Development

We believe in investing in our employees' learning and development, with a range of programs and resources to help you build new skills and advance your career. From on-the-job training to formal education programs, we're committed to helping you grow and develop as a professional. Some of the learning and development opportunities you can expect include:

• On-the-job training: Learn the skills and knowledge you need to succeed in your role, with guidance and support from experienced colleagues
• Formal education programs: Pursue your educational goals with our tuition support options, and take advantage of our partnerships with leading educational institutions
• Mentorship opportunities: Work with experienced colleagues who can provide guidance, support, and feedback to help you advance your career
• Leadership development: Develop the skills and knowledge you need to take on leadership roles, with training and development programs tailored to your needs and goals

Requirements

To be successful in this role, you'll need to be at least 18 years old, with the ability to understand and adhere to all job requirements and safety guidelines in English. You'll also need to be able to work in a fast-paced environment, with a focus on delivering exceptional customer service and driving business growth.

Essential Qualifications

• High school diploma or equivalent required
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and driving business growth
• Basic computer skills and ability to learn new technology
• Physical ability to lift up to 49 pounds, stand and walk during shifts, and use carts, dollies, hand trucks, and other gear to move items around

Preferred Qualifications

• Previous customer service or retail experience
• Ability to work flexible schedules, including evenings and weekends
• Basic math skills and ability to handle cash and operate a point-of-sale system
• High school diploma or equivalent required, with a degree in a related field preferred

How to Get Started

If you're excited about the opportunity to join our team and deliver exceptional customer service, please apply above. If you need help with your application or have questions about our hiring process, you can find support here: https://hiring.blithequark.com/hiring-process#/. We're committed to creating a diverse and inclusive workplace, and we encourage applications from all qualified candidates.

Accommodations

If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit https://hiring.blithequark.com/people-with-disabilities#/ or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.

Equal Employment Opportunity

blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace, and we encourage applications from all qualified candidates.

Conclusion

If you're passionate about delivering exceptional customer service, driving business growth, and working in a fast-paced environment, we want to hear from you! Apply now to join our team as a blithequark Locker+ Customer Service Associate, and take the first step towards an exciting and rewarding career with blithequark. With our commitment to diversity, equity, and inclusion, and our focus on creating a positive and supportive work environment, you'll have the opportunity to grow and develop as a professional, while making a real difference in the lives of our customers.