Acute Virtual Care Program Manager – Amazon Store
Details
- Department: Virtual Care
- Schedule: Monday - Friday
- Location: Remote
- Salary: $82,825 - $115,453 (per year)
- Eligible for annual bonus incentive
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Responsibilities
The Acute Virtual Care Program Manager is responsible for the strategic and operational oversight of the health system’s hospital-based virtual care services, ensuring the delivery of high-quality, timely, and evidence-based medicine through virtual modalities. This position supports the integration and coordination of acute virtual care specialty services across multiple hospitals, facilitates provider engagement, monitors performance metrics, and serves as a liaison between clinical, operational, and IT teams. The manager ensures compliance with regulatory standards and collaborates with internal and external stakeholders to enhance systems of care. The Acute Virtual Care Program Manager plays a key role in hospital site education by coordinating training and ensuring staff are proficient in virtual care workflows, protocols, and technology to support timely and effective care. The Acute Virtual Care Program Manager also oversees the AECN telemedicine practice(s) by managing provider licensure and CME compliance, and leading the processes for privileging and credentialing to ensure regulatory alignment and clinical readiness across all sites.
- Oversee the day-to-day operations of the acute virtual care programs across participating facilities (e.g., teleneurology, telestroke, telepsychiatry, tele-infectious disease, etc.)
- Serve as the primary contact for telephysicians, emergency department staff, nursing, radiology, and hospital leaders.
- Monitor telestroke metrics, including consult volumes, door-to-needle times, transfer rates, and quality outcomes; prepare dashboards and reports for leadership in collaboration with the Teleneurology Medical Director.
- Coordinate stroke education and training for site staff, including onboarding of new telestroke providers and partner hospitals.
- Ensure compliance with Joint Commission and/or DNV Stroke Center requirements and assist with audit preparation and documentation.
- Partner with Ascension Technologies, Virtual Care team members, and vendor partners to ensure technical infrastructure (e.g., carts, connectivity, documentation systems, integrations) is functioning optimally.
- Support privileging, and credentialing processes for telestroke providers.
- Lead and facilitate recurring meetings with internal and external stakeholders to review performance, address concerns, and share best practices.
- Identify opportunities for program growth, process improvement, and innovation within virtual stroke care delivery.
Requirements
Education:
- High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
- 3 years of leadership or management experience preferred.
Additional Preferences
Education:
- Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or related field.
- Master’s degree in Nursing, Health Administration (MHA), Public Health (MPH), or Business Administration (MBA) preferred.
Preferred Licensure/Certification/Registration:
- Active RN license
- Stroke Certification (e.g., SCRN, ASC-PSC Coordinator Certificate) preferred.
- Project Management Certification (e.g., PMP) a plus.
Experience:
- Minimum 3-5 years of experience in hospital-based healthcare setting, preferably in stroke, ED, telemedicine or virtual care.
- Prior experience working with quality improvement initiatives and data analysis.
- Experience coordinating across departments and managing clinical workflows in a matrixed environment.
- Knowledge of stroke accreditation requirements and telestroke best practices is strongly desired.
#LI-Remote
Why Join Our Team
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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