Remote Consumer Benefits Account Processing Specialist – Full‑Cycle FSA & DCA Claims Management with Customer Service Excellence

Welcome to Businessolver – Pioneering Benefits Technology Since 1998

At Businessolver, we have spent more than two decades transforming the way organizations design, manage, and communicate employee benefits. Our cloud‑native SaaS platform empowers HR leaders to deliver intuitive, cost‑effective solutions that drive employee engagement, reduce administrative risk, and unlock measurable value for every stakeholder. Founded by seasoned HR professionals, our culture is built on a deep commitment to service, innovation, and security. Whether you’re a Fortune 500 powerhouse or a fast‑growing startup, Businessolver’s flexible suite of Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA), COBRA, and retirement solutions enables clients to create benefits programs that truly resonate with their workforce.

The Opportunity: Remote Consumer Benefits Account Processing Specialist

We are seeking a highly motivated, detail‑oriented professional to join our remote processing team as a Consumer Benefits Account Processing Specialist. In this role, you will serve as the frontline guardian of data integrity, compliance, and exceptional customer experience for our FSA, DCA, and related benefit programs. Your expertise will help ensure that every claim, balance, and transaction is processed accurately, securely, and in alignment with federal, state, and client‑specific regulations.

Key Responsibilities – What You’ll Do Every Day

• Claims Evaluation & Processing: Review, verify, and adjudicate health care and dependent care FSA claims with precision, ensuring compliance with IRS guidelines and client policies.
• Customer Interaction & Support: Deliver Tier II phone and email support to clients, employees, and internal partners, resolving inquiries, escalations, and complex issues courteously and efficiently.
• Data Integration & Reconciliation: Synchronize employee and claim data between Businessolver’s platform and third‑party systems, identifying and rectifying balance discrepancies.
• Regulatory Compliance: Maintain up‑to‑date knowledge of local, state, and federal benefit regulations (e.g., IRS Notice 2008‑59, HIPAA) and apply them to daily processing tasks.
• Process Improvement & Automation: Proactively identify bottlenecks, recommend workflow enhancements, and champion automation initiatives that reduce manual effort and increase throughput.
• Cross‑Functional Collaboration: Partner with Benefits Administration, COBRA, Retirement, and IT teams to share insights, streamline hand‑offs, and deliver a seamless end‑to‑end client experience.
• Documentation & Reporting: Generate accurate reports for internal stakeholders and external vendors, ensuring transparency and audit readiness.
• Administrative Excellence: Perform related data‑entry tasks across health‑welfare, COBRA, and retirement modules, adhering to strict confidentiality and security standards.
• Project Participation: Contribute to special projects, system upgrades, and change‑management initiatives as directed by leadership.

Essential Qualifications – What You Must Bring

• Education & Experience: Bachelor’s degree in Business, Finance, Human Resources, or a related field, OR equivalent professional experience in benefits administration.
• Benefits Administration Background: Direct experience with Health Spending Accounts, FSA/DCA processing, COBRA administration, or verification services is highly preferred.
• Detail‑Oriented Mindset: Proven track record of maintaining high accuracy while handling large volumes of data and complex transactions.
• Customer Service Excellence: Demonstrated ability to provide superior phone and written support, with polished etiquette and a solutions‑focused approach.
• Technical Proficiency: Strong command of Microsoft Office, especially Excel (pivot tables, formulas) and Word; comfortable navigating Windows OS and web‑based applications.
• Communication Skills: Exceptional written and verbal communication skills, capable of translating technical policy language into clear, user‑friendly explanations.
• Confidentiality & Security Awareness: Understanding of data privacy regulations (e.g., GDPR, HIPAA) and a commitment to uphold Businessolver’s stringent security protocols.
• Adaptability & Team Spirit: Willingness to roll up your sleeves, assist teammates across functions, and thrive in a fast‑changing remote environment.

Preferred Qualifications – Nice‑to‑Have Extras

• Professional certification such as Certified Employee Benefit Specialist (CEBS) or Life & Health Insurance License.
• Experience with SaaS platforms, API data transfers, or ERP integration projects.
• Familiarity with workflow automation tools (e.g., UiPath, Automation Anywhere) and scripting languages.
• Background in data analysis or reporting using Business Intelligence tools (Power BI, Tableau).

Core Skills & Competencies for Success

• Analytical Thinking: Ability to interpret complex claim data, spot trends, and make data‑driven recommendations.
• Problem‑Solving: Skilled at troubleshooting ambiguous issues and delivering timely resolutions.
• Time Management: Efficiently prioritize multiple tasks while meeting strict SLAs and processing deadlines.
• Empathy & Service Orientation: Understand client pain points and respond with patience, professionalism, and genuine care.
• Collaboration: Comfortable working across departmental lines, sharing knowledge, and fostering a supportive team culture.
• Continuous Learning: Eagerness to stay current on benefits legislation, technology trends, and industry best practices.

Career Growth & Learning Opportunities

Businessolver invests heavily in the development of its people. As a Remote Consumer Benefits Account Processing Specialist, you will have access to a robust learning ecosystem, including:

• Certification Programs: Support for obtaining CEBS, life and health licensing, and other industry credentials.
• Mentorship & Coaching: Pairing with seasoned Benefits Administrators and senior leaders who will guide your professional trajectory.
• Cross‑Training Initiatives: Opportunities to rotate through COBRA, Retirement, and Payroll modules, broadening your expertise.
• Leadership Pathways: Clear, merit‑based advancement tracks toward Senior Specialist, Team Lead, and Managerial roles.
• Innovation Labs: Participation in pilot projects that explore AI‑driven claim adjudication, robotic process automation, and next‑gen client experience platforms.

Our Remote Work Environment & Culture

At Businessolver, remote doesn’t mean isolated. We have cultivated a vibrant virtual community that values transparency, inclusion, and work‑life harmony.

• Collaborative Communication: Daily stand‑ups, virtual coffee chats, and cross‑team huddles keep everyone aligned and connected.
• Inclusive Culture: Employee resource groups (ERGs) celebrate diversity and provide supportive networks for all identities.
• Well‑Being Programs: Access to mental‑health resources, fitness stipends, and flexible scheduling to promote holistic wellness.
• Technology Enablement: Company‑provided laptops, secure VPN access, and collaboration suites (Microsoft Teams, Slack) to empower seamless remote productivity.
• Recognition & Rewards: Regular shout‑outs, performance‑based bonuses, and “Spotlight” awards highlight outstanding contributions.

Compensation, Benefits & Perks

We offer a competitive hourly wage ranging from $14 to $22, calibrated based on your education, experience, and skill set. In addition to a fair base rate, eligible employees receive a comprehensive benefits package that may include:

• Medical, dental, and vision coverage with multiple plan options.
• Retirement savings plans (401(k) with company match).
• Paid time off (vacation, sick leave, holidays) and flexible work hours.
• Employee Assistance Program (EAP) for personal and professional support.
• Professional development budget for courses, conferences, and certifications.
• Technology stipend to maintain a productive home office.

Full details of our virtual benefits guide can be found on our internal portal.

The Businessolver Way – Values That Drive Us

Our two‑decade legacy is anchored in four guiding principles:

• Client‑Centricity: Every decision is made with the client’s success in mind.
• Innovation: We continuously experiment with emerging technologies to stay ahead of the benefits curve.
• Integrity: Protecting confidential data and upholding ethical standards are non‑negotiable.
• Teamship: Collaboration, respect, and fun are woven into the fabric of daily work.

Equal Opportunity & Inclusion

Businessolver is proud to be an affirmative‑action, equal‑opportunity employer. We celebrate diversity and are committed to creating an environment where every individual—regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic—can thrive. We also consider qualified applicants with criminal histories in accordance with applicable laws.

Apply Today – Your Future Starts Here

If you are ready to blend analytical rigor with heartfelt service, to work from the comfort of your home while contributing to industry‑leading benefits solutions, we want to hear from you. Take the next step in your career and join a team that celebrates success, fosters growth, and makes a tangible difference in the lives of millions of employees worldwide.

Click the link below to submit your application and begin your journey with Businessolver.

Apply Now – Remote Consumer Benefits Account Processing Specialist