Summer 2025 Remote Content Publishing Internship – IT Services & Digital Documentation Specialist (Hybrid Work Model)

Why Great American Insurance Group? – A Tradition of Trust and Innovation

Great American Insurance Group has been safeguarding families, businesses, and communities for nearly a century and a half. With a heritage that dates back to 1879, we have built a reputation for delivering specialized insurance solutions across more than 30 distinct Property & Casualty (P&C) lines of business. Our unique blend of a “small‑company” entrepreneurial spirit and the resources of a large, financially robust organization creates an environment where fresh ideas thrive, and every employee’s contribution can make a tangible impact.

Our culture celebrates diversity, inclusion, and collaboration. We recognize that bringing together people from varied backgrounds, experiences, and perspectives fuels creativity and drives better business outcomes. As a member of the Great American family, you will experience a workplace that values empowerment, continuous learning, and a clear pathway for personal and professional growth.

Position Overview – What You’ll Do as a Content Publishing Intern

This internship is designed for ambitious, detail‑oriented students who are eager to gain hands‑on experience in the world of insurance documentation and IT services. Working primarily from the comfort of your home with occasional visits to our Remote office, you will become an integral part of the Content Publishing team within the Property & Casualty IT Services division. You’ll assist in designing, testing, and deploying variable forms and policy documents that directly support our agents, customers, and internal stakeholders.

Core Responsibilities – Your Day‑to‑Day Impact

• Document Design & Development: Utilize Exstream/Inspire Designer to craft variable forms, policy letters, and other customer‑facing documents based on detailed business requirements.
• Word & PDF Production: Convert policy forms created in Microsoft Word into high‑quality PDF files, ensuring formatting consistency and compliance with regulatory standards.
• Content Verification: Perform meticulous compare‑and‑contrast checks between newly built forms and source documents to validate content accuracy.
• Functional Testing: Generate test XML payloads and employ tools such as SoapUI and Postman to simulate real‑world scenarios, confirming that forms behave correctly across various data inputs.
• Data Retrieval: Write basic SQL and Oracle queries to extract form‑related data, supporting downstream reporting and analysis.
• Collaboration & Communication: Participate in daily stand‑up meetings, provide status updates, and actively collaborate with cross‑functional IT teams, business analysts, and subject‑matter experts.
• Process Acumen: Gain exposure to Great American’s IT development lifecycle, including change management, version control, and release processes.
• Professional Development: Enroll in Great American University courses, webinars, and self‑study modules covering insurance fundamentals, document management best practices, and emerging industry trends.
• Continuous Improvement: Identify opportunities to streamline form creation workflows, propose automation ideas, and contribute to knowledge‑base documentation.

Essential Qualifications – What We’re Looking For

• Academic Performance: Minimum 3.0 cumulative GPA (3.5 preferred) in a bachelor’s degree program. Graduates expected to complete studies by May 2026 or May 2027 are highly favored.
• Relevant Major: Enrolled in a program such as Digital Media, Business, Information Technology, Communications, or a related field. While programming experience is not required, an interest in technology‑enabled documentation is essential.
• Software Proficiency: Strong command of Microsoft Office Suite—especially Word, Excel, and Outlook—and familiarity with PDF creation tools, XML editing, and basic database querying.
• Communication Skills: Excellent written and verbal abilities, with a proven track record of delivering clear, concise updates to diverse audiences.
• Analytical Thinking: Ability to dissect complex business requirements, translate them into actionable documentation, and spot inconsistencies early.
• Self‑Motivation & Independence: Demonstrated capacity to thrive in a remote setting, manage time effectively, and take ownership of deliverables without constant supervision.
• Team Orientation: Comfortable collaborating in multidisciplinary teams, valuing diverse viewpoints, and contributing to a positive group dynamic.

Preferred Qualifications – Nice‑to‑Have Extras

• Experience with document design tools such as Exstream, Inspire Designer, or similar variable‑data platforms.
• Basic knowledge of insurance terminology, policy structures, and regulatory considerations.
• Exposure to API testing tools (e.g., SoapUI, Postman) or experience creating test harnesses.
• Familiarity with version‑control systems (Git, SVN) or software development lifecycle concepts.
• Previous internship or co‑op experience within an IT, finance, or insurance environment.

Key Skills & Competencies for Success

• Detail‑Oriented Mindset: Precision in formatting, data entry, and compliance verification.
• Problem‑Solving Ability: Quickly diagnose issues in form logic, testing results, or data extraction, and propose effective remedies.
• Organizational Skills: Manage multiple tasks, prioritize deadlines, and maintain thorough documentation of work performed.
• Adaptability: Embrace evolving tools and processes, and stay current with industry best practices.
• Customer‑Centric Perspective: Understand how accurate, well‑designed documents enhance the end‑user experience, from agents to policyholders.
• Ethical Judgement: Uphold data privacy, security, and compliance standards in every aspect of work.

Career Growth & Learning Opportunities

Great American is committed to nurturing talent from day one. As an intern, you will benefit from:

• Mentorship: Direct guidance from seasoned Content Publishing professionals who will share insights, feedback, and career advice.
• Structured Learning Paths: Access to Great American University courses covering insurance fundamentals, document lifecycle management, and emerging fintech trends.
• Networking Events: Virtual and in‑person gatherings that connect you with peers across the IT Services ecosystem, fostering relationships that can lead to future full‑time opportunities.
• Potential Full‑Time Placement: High‑performing interns are frequently considered for graduate‑entry roles within the organization, providing a seamless transition to a rewarding career.
• Skill‑Building Projects: Participation in real‑world initiatives that enhance your resume and prepare you for diverse roles in documentation, compliance, and digital transformation.

Work Environment & Culture Highlights

Our hybrid model blends the flexibility of remote work with the collaborative energy of on‑site interaction. You’ll experience:

• Inclusive Community: A workplace where every voice matters, and diversity of thought is celebrated.
• Innovation‑Driven Atmosphere: Teams are encouraged to experiment with new technologies, propose process improvements, and challenge the status quo.
• Supportive Leadership: Managers who prioritize employee well‑being, provide clear expectations, and celebrate achievements.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a results‑focused culture that values output over hours logged.
• Health & Wellness Resources: Programs focused on mental health, physical fitness, and overall well‑being.

Compensation, Perks, & Benefits Overview

While exact salary details will be discussed during the interview process, Great American offers a competitive total rewards package that includes:

• Medical, Dental, and Vision Coverage: Comprehensive plans available from day one of employment.
• Paid Time Off (PTO) & Paid Holidays: Generous vacation accruals and recognized holidays to recharge and celebrate.
• 401(k) Retirement Plan: Company match helps you build a solid financial future.
• Employee Stock Purchase Plan: Opportunity to own a piece of the company you help grow.
• Education Reimbursement: Support for tuition, certifications, and professional development courses.
• Parental Leave & Adoption Assistance: Benefits that support growing families.
• Commuter Benefits & Remote Work Stipends: Assistance for transportation or home‑office setup.
• Wellness Programs: Access to mental‑health resources, fitness challenges, and health‑coach services.

Your recruiter will provide additional details about the total rewards package, ensuring transparency and alignment with your personal goals.

How to Apply – Take the Next Step Toward an Exciting Future

If you are ready to contribute to a legacy of excellence, expand your technical and insurance expertise, and launch a career with a company that truly values its people, we encourage you to submit your application today. Join us in shaping the future of insurance documentation and become part of a team where your ideas matter.

Be Here. Be GREAT.

Click the button below to apply now and start your journey with Great American Insurance Group.