Remote 3rd‑Shift Crisis Specialist – Certified Community Behavioral Health Center (CBCH) Tele‑Crisis Response & Assessment Professional

Why Join Centerstone? – A Mission‑Driven Leader in Behavioral Health

Centerstone stands among the nation’s premier nonprofit behavioral health systems, delivering transformative care to thousands of individuals across the United States. With a storied history of innovation, research, and community partnership, Centerstone operates a diverse portfolio that includes outpatient clinics, residential treatment programs, tele‑health services, inpatient hospitals, specialized military‑family programs, therapeutic foster care, and an industry‑leading Research Institute. Our core values—Respect, Expertise, Integrity, and Empowerment—guide every interaction, ensuring that each employee feels valued, supported, and empowered to make a real difference in the lives of those we serve.

As a remote organization, we recognize the power of flexibility, collaboration, and technology to reach people wherever they are. Whether you’re providing a life‑saving crisis assessment via phone, video, or text, you’ll be part of a compassionate, high‑performing team that prioritizes safety, dignity, and recovery. If you thrive in fast‑paced environments, possess a deep commitment to mental health advocacy, and are looking for a role that blends clinical expertise with innovative tele‑health delivery, we invite you to explore the exciting opportunity below.

Position Overview – Remote 3rd‑Shift Crisis Specialist (CBCH)

The Remote 3rd‑Shift Crisis Specialist serves as a critical frontline responder for individuals experiencing acute mental health crises during evenings and overnight hours. Working from the comfort of your home, you will provide immediate, evidence‑based crisis assessment, de‑escalation, safety planning, and referral services via phone, video, and secure chat platforms. You will act as a trusted liaison between clients, their families, and a network of community resources, ensuring that each person receives the least restrictive, most appropriate level of care.

Key Responsibilities – What Your Day (or Night) Will Look Like

• Immediate Crisis Response: Answer inbound crisis calls, video sessions, and secure messages promptly, adhering to established service level agreements for 3rd‑shift coverage.
• Comprehensive Assessment: Conduct thorough risk assessments to evaluate potential harm to self or others, documenting findings in Centerstone’s electronic health record (EHR) with precision and clarity.
• De‑Escalation & Stabilization: Apply validated crisis intervention techniques (e.g., Collaborative Problem Solving, Motivational Interviewing) to calm heightened emotional states and develop short‑term safety plans.
• Resource Navigation: Identify and connect callers with the least restrictive treatment options, including community mental health agencies, emergency services, crisis stabilization units, and peer‑support networks.
• Follow‑Up Coordination: Document follow‑up needs, schedule check‑ins, and communicate critical information to the on‑call treatment team for continuity of care.
• Collaboration & Communication: Participate in nightly shift huddles, multidisciplinary case conferences, and regular supervision to share insights, discuss challenging cases, and refine intervention strategies.
• Data Integrity: Maintain accurate, timely records of all contacts, outcomes, and referrals, ensuring compliance with regulatory standards (HIPAA, 42 CFR Part 2) and Centerstone’s quality‑assurance protocols.
• Professional Representation: Uphold Centerstone’s brand and values when interacting with external agencies, community partners, and the public, reinforcing trust and credibility.
• Continuous Learning: Complete mandatory online trainings, certifications, and competency assessments as required, staying current with emerging best practices in crisis care.

Essential Qualifications – The Foundations of Success

• Education: Bachelor’s degree in Psychology, Social Work, Counseling, Behavioral Health, or a related field. Equivalent professional experience may be considered with supervisory approval.
• Licensure/Certification: While a state‑licensed mental health credential is not required for this entry‑level role, candidates who hold a Certified Crisis Intervention Specialist (CCIS) or similar certification are strongly preferred.
• Experience: Demonstrated experience (paid or volunteer) providing crisis intervention, suicide prevention, or mental health support in a call‑center, tele‑health, or community‑based setting.
• Technical Proficiency: Comfortable navigating EHR systems, secure messaging platforms, and video conferencing tools; strong typing speed and internet connectivity that meets Centerstone’s security standards.
• Communication Skills: Exceptional verbal and written communication abilities, including the capacity to convey empathy, establish rapport, and document clinical information concisely.
• Professionalism: Ability to maintain composure under pressure, exercise sound judgement, and adhere to ethical standards and confidentiality regulations.

Preferred Qualifications – What Sets Candidates Apart

• Master’s degree in Clinical Psychology, Social Work, Counseling, or a related discipline.
• Current licensure (LCSW, LMFT, LPC, or RN) with experience in crisis or emergency psychiatry.
• Certification in Applied Suicide Intervention Skills Training (ASIST) or similar evidence‑based programs.
• Familiarity with the Certified Community Behavioral Health Center (CBCH) model and its regulatory framework.
• Prior experience working exclusively in a remote or tele‑health environment.
• Fluency in a second language (e.g., Spanish, French) to broaden service accessibility.

Core Skills & Competencies – The Toolkit for Excellence

• Crisis Intervention Techniques: Mastery of de‑escalation, safety planning, and rapid risk assessment methodologies.
• Empathy & Active Listening: Ability to validate client experiences while maintaining professional boundaries.
• Critical Thinking: Quick synthesis of information to determine appropriate level of care and referral pathways.
• Collaboration: Strong team orientation, with willingness to share insights and seek guidance from supervisors and peers.
• Time Management: Efficient handling of multiple calls and documentation tasks within shift constraints.
• Technology Literacy: Proficiency with secure video conferencing (e.g., Zoom for Healthcare), electronic health records, and digital scheduling tools.
• Cultural Competence: Sensitivity to diverse populations, including LGBTQIA+, veterans, individuals with disabilities, and various socioeconomic backgrounds.

Career Growth & Learning – Your Pathway to Advancement

Centerstone is deeply committed to the professional development of its staff. As a Crisis Specialist, you will have access to a robust learning ecosystem that includes:

• Continuing Education Stipends: Financial support for conferences, certifications, graduate coursework, and relevant workshops.
• Mentorship Programs: Pairing with senior clinicians who provide guidance, case consultation, and career coaching.
• Leadership Tracks: Opportunities to transition into supervisory, program management, or specialty roles such as Suicide Prevention Coordinator or Tele‑Health Clinical Director.
• Research Participation: Collaboration with Centerstone’s Research Institute on projects that shape national best practices in crisis care.
• Cross‑Functional Rotations: Short‑term assignments within outpatient, residential, or community outreach teams to broaden clinical acumen.

Work Environment & Culture – What It’s Like to Be Part of the Team

Even though you will be working from home, you are never truly isolated. Centerstone fosters a vibrant, inclusive community through:

• Virtual Team Huddles & Social Events: Regular video meetings, wellness challenges, and virtual coffee chats that strengthen camaraderie.
• Employee Resource Groups (ERGs): Networks focused on diversity, equity, inclusion, LGBTQIA+ allies, veterans, and parenting support.
• Culture of Psychological Safety: Encouragement to speak up, share ideas, and provide feedback without fear of retaliation.
• Technology Support: Dedicated IT help‑desk, secure VPN access, and provision of ergonomic equipment (e.g., headset, webcam) for a comfortable remote workspace.
• Transparent Communication: Frequent updates from senior leadership about organizational goals, performance metrics, and strategic initiatives.

Compensation, Benefits & Perks – Investing in You

Centerstone offers a competitive hourly wage ranging from $18.20 to $25.50, reflective of experience, education, and certifications. In addition to base pay, you will receive a comprehensive benefits package that includes:

• Health Coverage: Medical, dental, and vision plans with multiple carrier options and low employee contributions.
• Financial Security: 403(b) retirement plan with generous employer matching, plus flexible spending (FSA) and health savings (HSA) accounts.
• Paid Time Off: Accrual of vacation days, sick leave, and ten paid holidays each year to support work‑life balance.
• Insurance Protection: Employer‑paid life insurance, short‑ and long‑term disability coverage, and accidental death & dismemberment (AD&D) insurance.
• Wellness Resources: Employee Assistance Program (EAP), confidential mental‑health counseling, and access to mindfulness and resiliency workshops.
• Professional Development: Tuition reimbursement, certification exam fee coverage, and internal training modules.
• Technology Stipend: Monthly allowance for internet service or home office enhancements.

Commitment to Diversity, Equity, & Inclusion

At Centerstone, diversity is not a buzzword—it is a strategic imperative. We actively recruit, retain, and promote talent from a wide array of backgrounds, believing that varied perspectives foster innovation and better client outcomes. Our DEI initiatives include:

• Regular DEI training for all staff.
• Inclusive hiring practices and blind resume screening.
• Support for veterans, individuals with disabilities, and under‑represented minorities through tailored mentorship.
• Celebration of cultural holidays and observances across our national network.

How to Apply – Take the Next Step

If you are ready to bring your compassion, clinical acumen, and dedication to a leading nonprofit that truly changes lives, we encourage you to submit your application today. Join a team where every call you answer, every assessment you complete, and every referral you make contributes directly to safety, recovery, and hope for people in crisis.

Apply Now

Click the link below to begin your application process. We look forward to meeting you and exploring how your talents can thrive at Centerstone.