Remote 3rd‑Shift Crisis Intervention Specialist – Telehealth & Emergency Mental Health Support (Entry‑Level)

About Centerstone – A National Leader in Compassionate Behavioral Health Care

Centerstone stands at the forefront of nonprofit behavioral health, delivering life‑changing services to individuals, families, and communities across the United States. With a workforce of thousands, we provide a broad continuum of care that includes outpatient clinics, residential programs, inpatient hospital services, and innovative telehealth solutions. Our mission‑driven organization is rooted in a trauma‑informed philosophy, meaning every interaction is guided by an understanding of how trauma impacts mental health and resilience. By fostering an environment where respect, expertise, integrity, and empowerment thrive, we empower our staff to make a measurable difference in the lives of those we serve.

Our reach extends beyond traditional mental‑health treatment. We support specialized populations such as veterans, military families, children in therapeutic foster care, and employees through comprehensive Employee Assistance Programs. Additionally, Centerstone’s Research Institute drives evidence‑based practice, while the Centerstone Foundation secures philanthropic resources to sustain and expand our impact. If you’re looking for a purpose‑filled career where your work truly matters, you’ve arrived at the right place.

Why This Remote 3rd‑Shift Crisis Intervention Role Is a Game‑Changer

In today’s fast‑moving world, mental‑health crises can emerge at any hour—often when the rest of the world is asleep. As a Remote 3rd‑Shift Crisis Intervention Specialist, you will be the calm, reliable voice that guides individuals and families through moments of acute distress, using phone, video, and in‑person (when applicable) modalities. This entry‑level position offers immediate employment, a competitive hourly wage, and a clear pathway to professional growth within a supportive, mission‑aligned organization.

Key benefits of joining our team include:

• Fully remote work—no commute, flexible home‑office setup.
• Night‑shift schedule (10 PM – 6 AM) that can complement daytime responsibilities or personal preferences.
• Hands‑on experience with crisis assessment, de‑escalation, and referral processes, laying a solid foundation for future clinical roles.
• Access to comprehensive training, supervision, and continuing‑education resources.
• A collaborative culture that values every voice, celebrates diversity, and prioritizes employee well‑being.

Core Responsibilities – What Your Day (or Night) Will Look Like

As a crisis specialist operating on the third shift, you will be the front line of support for individuals experiencing mental‑health emergencies. Your duties will include, but are not limited to:

• Immediate Response: Answer inbound crisis calls, video chats, and telehealth requests promptly, adhering to Centerstone’s standards for rapid triage.
• Comprehensive Assessment: Conduct thorough risk assessments to determine the level of danger to self or others, documenting findings with clarity and precision.
• De‑Escalation Techniques: Apply evidence‑based crisis intervention strategies to calm heightened emotional states and stabilize the situation.
• Resource Connection: Identify and refer callers to the least restrictive, most appropriate services—including outpatient therapy, inpatient care, community shelters, or emergency medical services—while ensuring follow‑up continuity.
• Documentation & Data Entry: Maintain accurate, timely records of each interaction in Centerstone’s electronic health record system, capturing all assessment details, interventions, and referral outcomes.
• Collaboration & Communication: Liaise with internal teams, external agencies, and family members when appropriate, representing Centerstone professionally and reinforcing our trauma‑informed values.
• Shift Coverage: Provide coverage beyond scheduled hours when needed, ensuring 24/7 crisis availability for our clients.
• Professional Development: Participate in mandatory team meetings, clinical supervision, and required online training modules to continuously sharpen skills.

Essential Qualifications & Education

We are looking for candidates who demonstrate a genuine passion for mental‑health advocacy and possess the foundational knowledge needed to succeed in a high‑stakes environment.

• Education: Bachelor’s degree from an accredited institution in Psychology, Social Work, Counseling, Behavioral Health, or a closely related field.
• Eligibility: Must be authorized to work in the United States without sponsorship.
• Availability: Able to commit to full‑time, third‑shift hours (10 PM – 6 AM), including occasional overtime or on‑call responsibilities.
• Technology: Reliable high‑speed internet connection, a private, quiet workspace, and a headset suitable for extended phone and video sessions.
• Personal Attributes: Strong empathy, calm demeanor under pressure, excellent listening skills, and a commitment to confidentiality.

Preferred Skills, Competencies, and Experience

While this is an entry‑level role, candidates who bring additional strengths will stand out.

• Prior experience (paid or volunteer) providing crisis support, suicide prevention hot‑line work, or community outreach.
• Familiarity with crisis intervention models such as ASIST (Applied Suicide Intervention Skills Training) or CIT (Crisis Intervention Team).
• Proficiency in electronic health record (EHR) platforms and basic data entry skills.
• Excellent written communication—ability to craft concise, accurate case notes and referral letters.
• Comfort using video‑conferencing tools and telehealth platforms while maintaining HIPAA compliance.
• Demonstrated cultural humility and experience working with diverse populations, including veterans, LGBTQ+ individuals, and people of color.
• Basic knowledge of community resources, shelters, substance‑use treatment options, and emergency psychiatric services.

Career Growth, Learning Opportunities, and Professional Development

Centerstone is committed to investing in its people. As a crisis specialist, you will gain exposure to a rich tapestry of clinical practices that pave the way for advanced roles.

• Mentorship & Supervision: Regular one‑on‑one clinical supervision with seasoned clinicians to refine assessment techniques and intervention strategies.
• Continuing Education: Access to tuition reimbursement, certifications (e.g., Certified Crisis Intervention Specialist, Mental Health First Aid), and attendance at national conferences.
• Internal Mobility: Opportunities to transition into roles such as Behavioral Health Counselor, Case Manager, Clinical Supervisor, or Program Director within Centerstone’s extensive network.
• Skill‑Building Workshops: Monthly webinars on trauma‑informed care, resiliency building, telehealth best practices, and cultural competence.
• Leadership Track: High‑performing individuals may be considered for team lead or shift coordinator responsibilities, overseeing peer specialists and contributing to policy development.

Compensation, Benefits, and Perks – Investing in Your Well‑Being

We recognize that caring for others starts with caring for yourself. Centerstone offers a competitive hourly wage ranging from $18.20 to $25.50, commensurate with experience and regional cost of living. Our comprehensive benefits package includes:

• Health Coverage: Medical, dental, and vision plans with multiple plan options to fit individual and family needs.
• Financial Security: 403(b) retirement plan with employer match, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and life/AD&D insurance.
• Paid Time Off: Generous PTO accrual, ten paid holidays, and additional paid leave for bereavement or jury duty.
• Wellness Programs: Employee Assistance Program (EAP), mental‑health days, wellness challenges, and mindfulness resources.
• Professional Resources: Subscription to professional journals, access to online library resources, and reimbursement for licensure fees.
• Diversity & Inclusion: Participation in employee resource groups (ERG) focused on race, ethnicity, LGBTQ+ identity, veteran status, and disability advocacy.
• Remote‑Work Support: Stipends for home office equipment, ergonomics, and high‑speed internet to ensure a productive and comfortable work environment.

Our Culture, Values, and Commitment to Diversity, Equity & Inclusion

At Centerstone, we live our core values every day:

• Respect: We honor each person’s story, background, and perspective, fostering a safe space for open dialogue.
• Expertise: Continuous learning and evidence‑based practice guide our clinical decisions.
• Integrity: Transparency, accountability, and ethical conduct are non‑negotiable.
• Empowerment: We encourage staff to take initiative, innovate, and advocate for both clients and colleagues.

Our inclusive workplace celebrates the unique contributions of every employee. We actively recruit and retain a workforce that reflects the diverse communities we serve, ensuring that our services are culturally responsive and equitable. By joining Centerstone, you become part of a team that champions quality, safety, and compassion in every interaction.

How to Apply – Take the First Step Toward a Rewarding Crisis‑Care Career

If you’re ready to make a meaningful impact while growing your professional skill set, we want to hear from you. The application process is straightforward:

1. Click the “Apply Now” button below to be directed to our secure online portal.
2. Complete the short application form, upload your résumé, and share a brief cover letter highlighting why you’re passionate about crisis intervention.
3. Our talent acquisition team will review your submission and contact you within 5–7 business days to discuss next steps.

Don’t miss the chance to join a purpose‑driven organization where your work truly changes lives. Apply today and become a vital part of Centerstone’s 24/7 crisis response team.

Simple Application Process

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