Remote Customer Care Representative – UP Derm‑Face Skin Center – Full‑Time Patient Services, Insurance Coordination & Scheduling Specialist

Join a Trailblazing Healthcare Institution from Anywhere

Welcome to the University of Mississippi Medical Center (UMMC), the state’s premier academic health system, where research, education, and world‑class patient care intersect. As part of our mission to improve the health and well‑being of Mississippians, we are expanding our remote workforce to include a dedicated Customer Care Representative for the UP Derm‑Face Skin Center. This fully remote, full‑time role offers you the chance to contribute to a highly respected dermatology practice while enjoying the flexibility of working from home.

Why UMMC? A Culture of Excellence and Innovation

UMMC isn’t just a hospital—it’s a community of over 3,000 students, thousands of faculty members, and a research ecosystem that tackles the most pressing health challenges, from heart disease to advanced cancer therapies. Our commitment to cutting‑edge technology, compassionate care, and continuous learning creates an environment where every employee can thrive. As a remote team member, you’ll still feel the pulse of our vibrant campus culture through virtual collaboration tools, regular webinars, and a supportive network of peers and mentors.

Position Overview

The Remote Customer Care Representative serves as the first point of contact for patients seeking dermatological services at the UP Derm‑Face Skin Center. You will guide patients through registration, insurance verification, appointment scheduling, and billing inquiries—all while delivering a warm, professional experience that reflects UMMC’s standards of excellence.

Key Responsibilities

• Patient Intake & Registration: Conduct thorough interviews to capture accurate demographic, insurance, and medical information; enter data into the practice‑management system with precision.
• Insurance Verification & Authorization: Review patient coverage, confirm benefit eligibility, and obtain prior authorizations from payors as required for dermatologic procedures.
• Scheduling & Coordination: Book initial consultations, follow‑up visits, and ancillary services (e.g., labs, imaging); adjust appointments in response to patient needs and provider availability.
• Financial Counseling Referral: Identify patients who may benefit from financial assistance, refer them to the counseling team, and document all interactions.
• Payment Processing: Collect co‑pays, deductibles, and outstanding balances; reconcile daily cash collections and ensure accurate posting to patient accounts.
• Documentation & Reporting: Maintain meticulous records of all patient interactions, insurance confirmations, and billing activities; generate routine reports for management review.
• Collaboration with Clinical Teams: Communicate patient needs and insurance constraints to physicians, nurses, and administrative staff to facilitate seamless care delivery.
• Quality Assurance & Compliance: Uphold HIPAA and UMMC privacy standards; participate in ongoing training to stay current with regulatory changes.

Essential Qualifications

• Education: High school diploma or GED required; an associate’s or bachelor’s degree in health administration, business, or a related field is a plus.
• Experience: Minimum of two (2) years of customer service experience, preferably in a healthcare or medical‑office environment.
• Technical Proficiency: Comfortable using personal computers, Microsoft Office suite, and practice‑management software (e.g., EPIC, Athenahealth).
• Knowledge Base: Familiarity with medical terminology, patient registration workflows, and basic insurance claim processes.
• Communication Skills: Clear, courteous verbal and written communication; ability to explain complex insurance concepts in layman’s terms.
• Organizational Ability: Strong multitasking and time‑management skills; proven track record of meeting deadlines in a fast‑paced environment.
• Professionalism: Demonstrated empathy, patience, and a service‑oriented mindset; ability to maintain confidentiality and professionalism at all times.

Preferred Qualifications & Additional Assets

• Prior experience within a dermatology or cosmetic‑medicine setting.
• Certification in Medical Billing & Coding (CPC, CCS, or equivalent).
• Exposure to telehealth platforms and virtual patient intake processes.
• Fluency in a second language (Spanish, French, or Arabic) to serve diverse patient populations.
• Demonstrated ability to work independently with minimal supervision.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering outstanding service that exceeds patient expectations.
• Analytical Thinking: Ability to interpret insurance benefits, identify gaps, and propose actionable solutions.
• Problem‑Solving: Quick, effective resolution of scheduling conflicts, billing discrepancies, and patient concerns.
• Attention to Detail: Precise data entry and error‑free documentation to support accurate billing and compliance.
• Technology Adaptability: Willingness to learn new software tools and stay current with industry trends.
• Team Collaboration: Strong interpersonal skills to foster partnership with clinicians, finance staff, and leadership.
• Resilience & Stress Management: Capacity to remain calm and professional during high‑volume periods.

Work Environment & Culture

Although this role is remote, you will be an integral part of UMMC’s collaborative culture. Our virtual workspace includes:

• Secure, HIPAA‑compliant communications platforms (Microsoft Teams, Zoom for Healthcare).
• Regular virtual “huddles” with the dermatology team to discuss schedule changes, policy updates, and patient feedback.
• Access to a digital library of training modules, webinars, and professional development resources.
• Opportunities to earn internal recognition awards for exemplary service and innovation.

We provide the technology stipend necessary for a reliable home office setup—including high‑speed internet, a headset, and a second monitor—so you can perform at your best.

Career Growth & Learning Opportunities

UMMC invests heavily in the professional advancement of its staff. As a Remote Customer Care Representative, you will have access to:

• Continuing education courses in health information management, patient experience, and medical billing.
• Mentorship programs linking you with senior clinical administrators and department leaders.
• Clear pathways to advance into senior customer service roles, patient financial counseling, or health‑services coordination.
• Eligibility for internal job postings across UMMC’s nine health‑science schools and affiliated hospitals.

Compensation, Perks & Benefits

While the exact salary will be competitive and commensurate with experience, our total rewards package includes:

• Hourly pay with eligibility for overtime, based on FLSA non‑exempt status.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with employer match (401(k) or 403(b)).
• Generous paid time off, including holidays, sick leave, and vacation accrual.
• Employee assistance program (EAP) offering counseling, legal, and financial services.
• Wellness initiatives such as virtual fitness classes, mindfulness workshops, and employee discounts.

Application Process & Important Instructions

To be considered for this role, please prepare the following before you begin your application:

• Complete work‑experience history covering all relevant positions.
• Upload copies of your highest education credentials and any certifications.
• Ensure your contact information, including a reliable email address and phone number, is up‑to‑date.
• Review the job posting in its entirety and confirm that you meet every listed requirement at the time of submission.

Once you submit your application, you will not be able to edit or add additional documents. Make sure all attachments are finalized before clicking “Submit.” Applications will be accepted until the posting closes; however, we encourage early submission as positions may be filled on a rolling basis.

Equal Opportunity Employer Statement

The University of Mississippi Medical Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, applicants, students, and patients. Discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic will not be tolerated.

Take the Next Step – Apply Today!

If you are a reliable, compassionate professional who enjoys helping patients navigate the complexities of healthcare, we want to hear from you. This low‑stress, high‑impact role offers the flexibility of remote work combined with the fulfillment of contributing to a leading dermatology practice.

Click the link below to submit your application now. Join us in delivering world‑class skin care to Mississippians, wherever they call home.