Experienced Customer Service Sales Representative – Insurance Industry Professional for Gunnison County Community

Introduction to Layne Insurance Agency

Layne Insurance Agency is a dynamic and growing insurance office dedicated to providing superior customer service to the Gunnison County communities. We are passionate about making a difference in people's lives and offering a work environment that fosters growth, learning, and success. As a leader in the insurance industry, we are committed to building strong relationships with our clients and supporting our team members as they develop their skills and advance in their careers.

Job Overview

We are seeking a highly motivated and service-driven Customer Service Sales Representative to join our team. As a key member of our agency, you will play a vital role in building and developing client relationships, promoting our superior customer service, and contributing to the growth of our office. This is an exceptional opportunity for a self-driven individual to make a meaningful impact in the lives of our clients and advance their career in the insurance industry.

Key Responsibilities

• Answer phones and respond to voicemails in a timely and professional manner
• Work renewal and policy alerts within agency systems to ensure seamless customer service
• Assist current customers with payments, policy changes, and other inquiries to provide exceptional support
• Set up customer appointments for licensed agents to perform policy reviews and identify cross-sell and up-sell opportunities
• Treat each customer contact as a chance to build relationships, provide value, and drive sales growth
• Collaborate with the team to achieve sales goals, share best practices, and contribute to a positive and productive work environment

Requirements and Qualifications

To succeed in this role, you will need to possess a genuine willingness to learn, be intuitive and resourceful, and be coachable. You should have an upbeat, positive, and enthusiastic attitude, with a strong desire to provide exceptional customer service and drive sales growth. Additional requirements include:

• Proficiency in multi-tasking, follow-thru, and follow-up to ensure timely and effective customer service
• Ability to work well independently and as part of a team to achieve common goals
• Excellent communication skills, with the ability to articulate complex ideas and provide clear solutions
• Bilingual Spanish is preferred, but not required
• Must pass pre-employment background check to ensure the highest level of integrity and professionalism

Essential Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong customer service skills, with a focus on building relationships and providing value
• Ability to work in a fast-paced environment, with a sense of urgency and a focus on results
• Excellent communication and interpersonal skills, with the ability to articulate complex ideas and provide clear solutions
• Proficiency in using agency systems and technology to manage customer interactions and drive sales growth
• Ability to work independently and as part of a team, with a strong focus on collaboration and mutual support

Career Growth Opportunities and Learning Benefits