Experienced Customer Service Representative - Utilities Account 100% Remote/Hybrid Opportunity with Competitive Salary and Benefits

Introduction to Continuum Global Solutions

Continuum Global Solutions, a leading provider of outsourced business processing solutions, is seeking exceptional customer service representatives to join our team. As a subsidiary of Continuum Global Solutions LLC, we operate with a vision to be the leader in customer experience, connecting the right people with innovative solutions to deliver outstanding results. Our company culture is built on empowering and supporting our employees to reach new heights while making a global impact. We believe in making the ordinary exceptional through our can-do culture, where teamwork and passion come together to provide extraordinary customer experiences.

Job Overview

We are hiring customer service representatives who will deliver excellent customer service and create sustainable value for our clients via phone, email, chat, and correspondence. As a customer service representative, you will handle calls about billing and payments, service requests from customers looking to start or stop services, and provide essential support in navigating customer inquiries. This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks. If you possess a positive personality, a desire to understand concerns, build trust, and show care for every customer, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for
• Provide essential support in navigating customer inquiries and explaining solutions in simple terms
• Discover solutions using tools and resources to help meet customer needs
• Empathize and resolve concerns to simplify the customer experience
• Navigate through multiple computer applications with speed and accuracy

Hybrid Work at Home Requirements

To be successful in this role, you must have a dedicated, quiet, and secured workspace with no distractions. Additionally, you will need:

• High-speed internet with at least 10 Mbps download speed and 5 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services)
• A hard-wired internet connection via Ethernet cable to a modem/router that you own or are responsible for (Continuum will ship you company equipment to use)
• A USB wired headset with a noise-canceling microphone

Additional Requirements

To be considered for this role, you must:

• Be 18 years or older and have a high school diploma or equivalent
• Have a minimum of 1 year of customer service call center experience
• Be self-driven and able to focus on the same task/objective for long periods
• Have exceptional customer service, active listening, and verbal and written communication skills
• Have high computer proficiency and overall technical knowledge
• Be available to work between 8:00 am-5:00 pm Monday through Friday, Central Standard Time (training hours may vary)
• Have a professional, positive attitude and courteous telephone etiquette
• Be customer-focused and motivated to achieve goals
• Pass a background check, including credit review and assessments in training

Benefits and Perks

At Continuum Global Solutions, we offer a competitive salary and a range of benefits, including:

• Hybrid work environment (onsite and remote)
• Pay of $16.50 per hour + performance-based incentives
• Free, secure, and gated parking
• Access to up to 50% of your pay immediately after your shift
• Health insurance (medical, dental, vision) and other benefits
• Pet insurance
• Paid training
• Opportunities for professional development and growth

About Our Company Culture

At Continuum Global Solutions, we pride ourselves on our can-do culture, where teamwork and passion come together to provide extraordinary customer experiences. We believe in empowering and supporting our employees to reach new heights while making a global impact. Our company values include:

• AIMS HIGHER. REACHES FARTHER: We strive for excellence in everything we do
• ACT BOLD. BE PASSIONATE: We are passionate about delivering exceptional customer experiences
• BE ONE. HELP MANY: We work together as a team to make a positive impact on our customers and communities
• BE DIFFERENT. BE YOU: We celebrate diversity and individuality in our workplace
• LEARN MORE. TAKE ACTION: We are committed to continuous learning and improvement

Career Growth Opportunities

At Continuum Global Solutions, we are committed to helping our employees grow and develop in their careers. We offer opportunities for professional development, training, and advancement, as well as a range of benefits and perks to support your well-being and success.

Work Environment

Our hybrid work environment offers the flexibility to work from home and onsite. Our office is located at 2350 Market St in St. Louis, Missouri, and we offer free, secure, and gated parking. We believe in creating a positive and supportive work environment that allows our employees to thrive and succeed.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a customer service representative at Continuum Global Solutions, you will have the chance to make a positive impact on our customers and communities, while also growing and developing in your career. Don't miss out on this opportunity to join our team and start your future with us. Apply now!

Continuum Global Solutions is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.