Experienced Bilingual Customer Success Manager - Remote Opportunity for Payments Industry Expertise

Introduction to G2 Risk Solutions

G2 Risk Solutions (G2RS) is a pioneering leader in merchant risk onboarding and monitoring solutions for the payments industry, boasting over 20 years of experience and unparalleled expertise. By combining cutting-edge technology with a vast repository of unique merchant data and tenured risk expertise, we empower merchant payments providers to expand their businesses while mitigating the risk of costly fines and reputational damage. Our commitment to delivering exceptional customer service is unwavering, and we are now seeking a highly skilled and dedicated Bilingual Customer Success Manager to join our team.

About the Role

As a Customer Success Manager at G2 Risk Solutions, you will serve as the primary point of contact for our diverse client base, providing comprehensive account management, training, and support to ensure seamless onboarding and long-term satisfaction. Your expertise will be instrumental in driving business growth, identifying opportunities for upselling and cross-selling, and fostering strong relationships with clients across the globe. This is a full remote position, offering the flexibility to work from the comfort of your own home, with a competitive salary range of $65,000 - $75,000, depending on your experience, background, and location.

Key Responsibilities

• Serve as the primary point of contact for a diverse client base, providing exceptional account management, training, and support
• Manage account setup, onboarding, and training for newly acquired clients, ensuring a seamless transition and optimal utilization of our services
• Deliver outstanding ongoing account management and customer support, addressing client inquiries, resolving issues, and providing guidance on industry best practices
• Identify opportunities for upselling and cross-selling, educating existing clients on the value of additional G2 services and solutions
• Collaborate with internal teams, including Sales, Marketing, and Operations, to drive business growth, share knowledge, and provide feedback on client needs and market trends
• Manage time effectively to complete assigned projects, assist teammates, and meet strict deadlines in a fast-paced environment
• Communicate effectively with colleagues, providing regular updates, and contributing to the development of best practices and process improvements

Essential Qualifications

• 2-5 years of experience in business development, customer success, or a related field, with a focus on payment, risk management, or a similar industry
• Fluency in English and Spanish and/or Portuguese, with excellent written and verbal communication skills
• Proven track record of customer focus and excellence, with the ability to anticipate and meet the needs of clients
• Superior organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• Negotiation and presentation skills, with the ability to articulate complex ideas and solutions to clients and internal stakeholders
• Strong team player with a collaborative mindset, able to work effectively with cross-functional teams and contribute to the development of a positive, inclusive work environment
• Bachelor's degree or higher, with a strong foundation in business, marketing, or a related field

Preferred Qualifications

• Experience working in a remote or virtual environment, with a proven ability to self-motivate and manage time effectively
• Familiarity with MS Office, particularly Excel, and a strong foundation in data analysis and interpretation
• Knowledge of the payments industry, with a focus on merchant risk onboarding and monitoring solutions
• Experience working with clients across multiple time zones, with a strong understanding of cultural and linguistic nuances
• Certifications or training in customer success, account management, or a related field, with a commitment to ongoing learning and professional development

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders
• Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues
• Strong attention to detail, with a focus on quality and accuracy in all aspects of work
• Ability to adapt to changing priorities, with a flexible and resilient approach to work
• Strong technical skills, with a foundation in MS Office and a willingness to learn new systems and technologies

Career Growth Opportunities and Learning Benefits

At G2 Risk Solutions, we are committed to the growth and development of our employees, providing opportunities for professional development, training, and education. As a Customer Success Manager, you will have access to a range of resources, including:

• Comprehensive onboarding and training programs, designed to equip you with the skills and knowledge needed to succeed in your role
• Ongoing coaching and mentoring, with regular feedback and performance evaluations
• Opportunities for career advancement, with a focus on internal promotions and career development
• Access to industry-leading training and certification programs, with a focus on customer success, account management, and related fields

Work Environment and Company Culture

At G2 Risk Solutions, we pride ourselves on our positive, inclusive work environment, with a focus on collaboration, teamwork, and mutual respect. As a remote employee, you will be part of a dynamic, distributed team, with opportunities to connect with colleagues and contribute to the development of our company culture. We offer a range of benefits, including:

• Flexible working hours, with the ability to work from the comfort of your own home
• Comprehensive benefits package, including medical, dental, vision, LTD, and 401(k) matching
• Paid time off, with a focus on work-life balance and employee well-being
• Opportunities for socialization and connection, with regular virtual events and team-building activities

Compensation, Perks, and Benefits

We offer a competitive salary range of $65,000 - $75,000, depending on your experience, background, and location. In addition to your salary, you will be eligible for a range of benefits, including:

• Comprehensive benefits package, including medical, dental, vision, LTD, and 401(k) matching
• Paid time off, with a focus on work-life balance and employee well-being
• Opportunities for career advancement, with a focus on internal promotions and career development
• Access to industry-leading training and certification programs, with a focus on customer success, account management, and related fields

Conclusion

If you are a motivated, results-driven professional, with a passion for customer success and a commitment to excellence, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Success Manager at G2 Risk Solutions, you will be part of a dynamic, fast-growing company, with a focus on innovation, teamwork, and mutual respect. Don't hesitate to submit your application today, and take the first step towards a rewarding and challenging career in customer success.

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