Experienced Customer Support Representative – Remote Work Opportunity in Video Streaming and Content Creation

Introduction to Restream and Our Mission

Imagine being part of a vibrant community that empowers video content creators to share their stories with the world. At Restream, we're dedicated to crafting top-quality tools for these creators, and we're now seeking a talented and customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, we'd love to hear from you. As a remote team member, you'll have the opportunity to work from the comfort of your own home, collaborating with a diverse and driven team to drive success and make a lasting impact in people's lives.

About the Role and Responsibilities

As a Customer Support Representative at Restream, you will play a vital role in providing exceptional support to our users through various channels, including live chat, email, and social media. Your primary goal will be to deliver personalized and timely communication, ensuring that our customers receive the assistance they need to succeed with our product. Some of your key responsibilities will include:

• Providing accurate and personalized communication to Restream users through live chat, email, and social media in a timely manner
• Staying updated on the latest trends and developments in the video and streaming world to provide expert solutions to our customers
• Contributing to ongoing learning and team success by participating in experimentation efforts that drive meaningful improvements to the customer experience
• Acting as an advocate for Restream, sharing product knowledge with customers to foster engagement and loyalty to our product
• Passing customer feedback onto the product or sales team to improve the organization's offerings and drive growth

Essential Qualifications and Skills

To succeed in this role, you'll need to possess a unique blend of skills and experience. We're looking for candidates who:

• Have experience in streaming with Restream or similar platforms
• Understand how to go live to an RTMP or sites such as Facebook, X, Instagram, or Twitch
• Have experience in a customer-facing role and maintain a keen interest in providing outstanding customer support experiences
• Are proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
• Have experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc.
• Can multitask and handle multiple client conversations simultaneously
• Are resourceful, flexible, and can hold themselves accountable
• Are available to work assigned shift rotations as needed, including the ability to work a shift of 5 PM - 2 AM UTC, with days off on Monday and Tuesday

Preferred Qualifications and Skills

While not essential, the following skills and qualifications would be highly desirable:

• Previous experience working in a remote or distributed team environment
• Familiarity with video content creation and streaming platforms
• Basic knowledge of HTML, CSS, and JavaScript
• Experience with project management tools such as Asana, Trello, or Jira
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At Restream, we believe in rewarding talent and providing opportunities for growth and development. As a Customer Support Representative, you'll have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge
• A flat company structure, allowing you to work closely with founders and team members to build and grow the product
• The opportunity to make a meaningful impact on the evolution of the product and influence people's lives
• Equity packages, allowing you to truly be a part of the Restream journey
• A dynamic and supportive team environment, with regular feedback and coaching to help you succeed

Work Environment and Company Culture

At Restream, we pride ourselves on our vibrant and inclusive company culture. As a remote team member, you'll be part of a global community that values diversity, creativity, and collaboration. We offer:

• A startup environment that's fast-paced, innovative, and always evolving
• A flat company structure, with open communication and transparency
• Regular team-building activities and social events to foster connections and camaraderie
• A flexible and autonomous work environment, with the freedom to work from anywhere and create your own schedule
• A strong focus on work-life balance, with generous paid time off and flexible working hours

Compensation, Perks, and Benefits

We offer a competitive salary and a range of perks and benefits to support your well-being and success. These include:

• A comprehensive compensation package, with a competitive salary and benefits
• Access to the latest technology and tools to help you perform your job
• Opportunities for professional growth and development, with regular training and feedback
• A dynamic and supportive team environment, with regular social events and team-building activities
• A flexible and autonomous work environment, with the freedom to work from anywhere and create your own schedule

Conclusion and Call to Action

If you're a motivated and customer-centric individual who is passionate about video streaming and content creation, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at Restream, you'll have the chance to make a meaningful impact on the lives of our users, while also growing and developing your skills and career. Don't miss out on this opportunity to join a vibrant and dynamic team and be part of something bigger. Apply now and take the first step towards an exciting and rewarding career with Restream!

Ready to apply? We're excited to review your application and discuss this opportunity further. Please submit your application, including your resume and a cover letter, and we'll be in touch soon.