Experienced Virtual Customer Support Agent - Remote Work Opportunity with Flexible Hours and Professional Growth

Introduction to ECS Virtual Support, LLC

Welcome to ECS Virtual Support, LLC, a leading full-service customer support company that operates in a virtual setting, providing infinite reach and capabilities to our clients. We are a dynamic and family-oriented organization that values professionalism, relatable personalities, and a "bend-over-backwards" mentality to deliver exceptional customer experiences. As we continue to expand our virtual family, we are seeking highly motivated and experienced customer support professionals to join our team as Virtual Customer Support Agents.

Job Overview

As a Virtual Customer Support Agent, you will be responsible for providing top-notch customer service to our clients in a virtual setting. This is a unique opportunity to work from the comfort of your own home, with flexible hours and 100% autonomy. You will be part of a team that is dedicated to delivering exceptional customer experiences, and you will have the opportunity to grow professionally and personally in a supportive and dynamic environment.

Key Responsibilities

• Provide exceptional customer service to clients via phone, video calls, and live chats, responding to customer-related support questions and issues in a timely and professional manner.
• Utilize your home computer and internet connection to remotely answer inbound calls and chats, ensuring seamless communication and resolution of customer issues.
• Participate in training and certification programs to enhance your skills and knowledge, with a variety of schedules available to accommodate your needs.
• Work a minimum of 40 hours per week, with the flexibility to choose your own hours, including days, evenings, nights, weekends, and overtime.
• Collaborate with our team to achieve customer satisfaction goals, and contribute to the growth and success of our organization.

Essential Qualifications

• 6+ months of customer service and/or administrative experience, with call center or phone support experience preferred.
• High level of professionalism, excellent communication, and typing skills, with the ability to work in a fast-paced environment.
• Must have a home office setting with a computer/laptop, internet connection, and headset hookups, and be willing to submit to a standard background check, drug test, technology check, and voice assessments.
• Ability to work overtime and/or weekends if necessary, with a flexible schedule to accommodate business needs.

Technical Requirements

• CPU i5 (or equivalent), i7 recommended, with no Atom, Celeron, Pentium, or Opteron processors.
• Internet download speed of 5Mbs minimum, and upload speed of 3Mbs minimum, with a network latency of 250 MS maximum.
• Operating system of Win 8.1 (64bit) or Win 10 (64bit), with a minimum of 4GB RAM, and 8GB recommended.
• Must have a home office setup with an ethernet cord connected to a nearby router or wall for firewall/security purposes.
• Chromebooks, iPads, or similar devices are not acceptable, and must be a desktop or laptop connected to a nearby router or wall.

Career Growth Opportunities and Learning Benefits

At ECS Virtual Support, LLC, we are committed to the growth and development of our team members. As a Virtual Customer Support Agent, you will have access to training and certification programs, as well as opportunities to advance in your career and take on new challenges. You will be part of a dynamic and supportive team that values collaboration, innovation, and exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on the values of professionalism, respect, and exceptional customer service. We believe in creating a positive and supportive work environment that fosters growth, innovation, and collaboration. As a Virtual Customer Support Agent, you will be part of a team that is dedicated to delivering exceptional customer experiences, and you will have the opportunity to contribute to the growth and success of our organization.

Compensation, Perks, and Benefits

We offer a competitive salary of $10/hour starting, with bonuses and incentives available based on performance, hours worked, and customer satisfaction. You will have the opportunity to earn up to $30,000-60,000+ per year, with flexible hours and 100% autonomy. We also offer a range of perks and benefits, including the opportunity to work from home, flexible scheduling, and a supportive and dynamic work environment.

Conclusion

If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Virtual Customer Support Agent, you will be part of a dynamic and supportive team that values exceptional customer experiences, professionalism, and growth. Don't miss out on this opportunity to join our virtual family and contribute to the success of our organization. Apply now and take the first step towards a rewarding and challenging career with ECS Virtual Support, LLC.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now. Please submit your application, and we will be in touch to discuss this opportunity further. We look forward to hearing from you and exploring how you can contribute to the success of our organization.