**Experienced Full Stack Delivery Station Customer Service Associate – Last-Mile Logistics and Customer Experience Expert**

About Amazon and the Role

At Amazon, our mission is to be Earth's most customer-centric company, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key member of our Customer Service team, you will play a vital role in ensuring that our customers receive their packages on time, as promised. This is a unique opportunity to work at the heart of Amazon's logistics, developing logistical and customer expertise that sets us apart from the competition.

Job Summary

We're seeking an experienced and passionate Delivery Station Customer Service Associate to join our team. As a Delivery Station Customer Service Associate, you will be responsible for providing in-station real-time, hands-on support to ensure our customers receive their packages on time. You will also connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities

• Communicate with customers directly in-person, via phone, and via email to ensure their needs are met and exceeded.
• Empathize with and prioritize customer needs, upholding company values and respecting every customer.
• Resolve issues and set appropriate expectations with customers, consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Make quick and effective decisions on behalf of the customer.
• Work a flexible Full-Time (40+ hours per week) schedule, performing tasks that may require standing, walking, and lifting up to 49 pounds.

About the Team

Our Customer Service team is an inclusive and dynamic group of individuals who are passionate about delivering exceptional customer experiences. We're committed to reducing customer effort every way we can, helping them get the best results quickly and efficiently. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. We're always looking for ways to make Amazon's customer service even better, and we need excellent people to make that happen.

Requirements

To be successful in this role, you will need:

• A Bachelor's Degree or equivalent work-related experience.
• Proficiency in verbal and written communication skills.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Preferred Qualifications

We're looking for individuals with:

• Experience in customer-facing roles, preferably in a logistics or delivery environment.
• Knowledge of Amazon's products and services, as well as our logistics and delivery processes.
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Ability to work independently and as part of a team, with excellent communication and problem-solving skills.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
• Strong problem-solving and analytical skills, with the ability to approach problems logically and with good judgment.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work independently and as part of a team, with excellent collaboration and communication skills.

Career Growth Opportunities and Learning Benefits

At Amazon, we're committed to helping our employees grow and develop their careers. As a Delivery Station Customer Service Associate, you will have access to:

• Training and development programs to help you develop your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A collaborative and inclusive work environment that encourages innovation and creativity.
• A comprehensive benefits package, including medical, financial, and other benefits.

Work Environment and Company Culture

As a Delivery Station Customer Service Associate, you will be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You will work in a fast-paced, dynamic environment with multiple priorities and deadlines, and will be required to stand, walk, and lift up to 49 pounds. We offer a comprehensive benefits package, including medical, financial, and other benefits, as well as a collaborative and inclusive work environment that encourages innovation and creativity.

Compensation, Perks, and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $62,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and we offer a comprehensive benefits package, including medical, financial, and other benefits.

How to Apply

If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you! Click the link below to apply for this exciting opportunity:

Simple Application Process

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!