**Experienced Director of Operational Risk Management – Learning, Development & Communications**

About Us

At American Express, we're committed to making a tangible difference in the lives of our customers, colleagues, and communities. As a global leader in the financial services industry, we're constantly evolving to meet the changing needs of our customers and stay ahead of the curve in terms of innovation and technology. Our team is passionate about creating a culture of risk awareness and proactivity around regulatory matters, and we're seeking a talented Director of Operational Risk Management – Learning, Development & Communications to join our Global Risk & Compliance Organization (GRC).

About the Role

As a Director of Operational Risk Management – Learning, Development & Communications, you'll play a pivotal role in shaping the strategic direction and execution of our firm's operational risk training initiatives. Reporting into the Operational Risk Project Lead, you'll lead a team responsible for designing, implementing, and evaluating comprehensive learning programs to enhance our organization's risk management capabilities. Your expertise will be instrumental in developing and executing against a strategic learning and development roadmap aligned with Amex's operational risk management objectives and regulatory requirements.

Responsibilities

* Play a lead role in developing and executing against a strategic learning and development roadmap aligned with Amex's operational risk management objectives and regulatory requirements * Create innovative and engaging training content, including e-learning modules, workshops, simulations, and experiential learning opportunities * Collaborate with subject matter experts and key stakeholders across the organization to identify learning needs and prioritize training initiatives * Drive the delivery of training programs globally, ensuring consistency in content, quality, and effectiveness * Evaluate the impact of training interventions through metrics and analytics, refining programs to drive performance improvement * Incorporate relevant insights into learning initiatives from industry practices, emerging trends, and regulatory developments in operational risk management * Serve as a thought leader and advocate for a culture of risk awareness and accountability throughout the BlueBox, promoting learning and professional development * Support audits and exams as needed

Qualifications

* Extensive experience in learning and development within the financial services industry, specific expertise in operational risk management preferred * Strong understanding of risk management principles, frameworks, and regulatory requirements (e.g., Basel III, Dodd-Frank Act, MiFID II, etc.) * Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives * Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels * Demonstrated ability to drive change and innovation, leveraging technology and data analytics to enhance learning outcomes * Strategic thinker with a results-oriented mindset, able to balance short-term priorities with long-term objectives * Relevant certifications (e.g., FRM, PRM, CFA) and membership in professional associations (e.g., GARP, PRMIA) are a plus

What We Offer

* Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities

About Our Culture

At American Express, we're committed to creating an inclusive and supportive work environment where everyone feels seen, heard, and valued. We believe that diversity and inclusion are essential to our success, and we're dedicated to fostering a culture of respect, empathy, and understanding. Our team is passionate about making a positive impact in the world, and we're seeking like-minded individuals who share our values and commitment to excellence.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job