Veterinary Receptionist - Full-time / Part-time

Remote, USA Full-time Posted 2025-05-22

Veterinary Receptionist - Careers At Wellhaven Pet Health

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pCareer Opportunities with Wellhaven Pet Health/p
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divCareers At Wellhaven Pet Health/div
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h2Veterinary Receptionist/h2

bDepartment:/b
Hospital
bLocation:/b
Denver, CObr /
bSalary:/b
$19 - $22 Per Hourbr /

divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3502871source=3502871-CJB-0"START YOUR APPLICATION/a/divdiv/div/div

divpWellHaven Pet Health is built on a foundation of "Well People, Well Pets, Well Practice, and Well Community" it's the heart of everything we do. With over 40 hospitals and growing, we are committed to supporting our teams with a positive culture, strong mentorship, and opportunities for growth. Our collaborative, team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!/p

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pstrongJob Summary /strong/p

pAs the first point of contact, the Receptionist plays a crucial role in setting a positive and caring tone for each client s experience. The primary responsibility of this position is to convert incoming calls into scheduled appointments, ensuring that every interaction is positive and welcoming and results in client engagement. This role requires a proactive approach to managing calls, educating clients, and fostering relationships encouraging repeat visits and client loyalty. Receptionists play a key role in driving our veterinary business forward by saying "YES" to pets and booking client appointments./p

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pstrongKey Responsibilities /strong/p

pstrongMain Accountabilities: /strong/p

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pThe primary purpose of this role is to fill the client schedule each day. This is how we provide access to care. /p
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pGreet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive. /p
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pMaximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets. /p
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pConvert 20% of New Client incoming calls to scheduled appointments. /p
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pPromote the practice s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options. /p
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pPerform weekly proactive reminder phone calls to clients that are coming due or overdue for services. The purpose of these outbound calls is to book the client for appointments, as outlined in the Client Reminder SOP. This is critical to supporting the WellHaven mission of delivering patient-centered care. /p
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pAdminister essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process. /p
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pFacilitate client education and utilization of client-facing online pharmacy. /p
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pHandle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes with precision and efficiency. /p
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pMaintain accurate medical charts for all patients, ensure thorough documentation, and facilitate a smooth transition from phone calls to in-person care. /p
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pWork closely with the veterinary team to streamline patient flow and enhance the client s experience, converting inquiries into scheduled appointments. /p
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pEnsure the reception area remains clean and inviting, supporting an excellent first impression and facilitating smooth call-to-appointment transitions. /p
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pstrongCustomer Service Delivery: /strong/p

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pProvide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and a strong knowledge of available services. /p
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pExhibit strong communication and organizational skills to manage client calls effectively, providing accurate information and personalized service to increase appointment conversion rates. /p
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pAdapt to each client s unique needs, ensuring calls are handled with empathy and responsiveness, ultimately increasing client satisfaction and fostering long-term relationships. /p
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pProactively resolve customer complaints, ensuring each client feels heard and valued, resulting in continued trust and repeat visits. /p
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pstrongOther Responsibilities: /strong/p

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pAdhere to OSHA standards and regulations as outlined in company policies to maintain a safe and compliant working environment. /p
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pLearn basic veterinary technical skills, such as animal restraint and lab duties, to enhance client service and support the smooth flow of calls and appointments. /p
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pTake on other responsibilities as assigned to contribute to overall team success and improve call-to-conversion efficiency. /p
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pstrongRequired Skills and Knowledge /strong/p

pstrongDemonstrated ability to: /strong/p

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pConvert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills. /p
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pMulti-task in a fast-paced environment while maintaining accuracy, especially during busy call periods. /p
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pRemain calm and focused while addressing high call volumes and ensuring a positive experience for every caller. /p
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pLearn new computer software systems (PIMs, scheduling, etc.) and use them to streamline client calls and appointments. /p
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pstrongDemonstrated experience with/knowledge of: /strong/p

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pHandling dogs, cats, and exotic animals. /p
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pTyping 40+ wpm (keyboard). /p
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pBasic MS Office products (Word, Excel) and email systems. /p
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pstrongAble to demonstrate/strong: /p

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pA strong customer service focus with the ability to adapt to individual clients, creating a personalized experience that encourages appointment booking. /p
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pExcellent phone demeanor, displaying a professional, empathetic tone while converting calls into scheduled visits. /p
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pEffective communication skills to handle various client emotions and needs, ensuring each call is both productive and client-centered. /p
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pstrongEducation and Experience /strong/p

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pHigh School Diploma or equivalent. /p
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p1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment. /p
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p1+ years of experience working with computers (typing, email, other software). /p
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pVeterinary experience a plus, but not required. /p
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pstrongWork Location, Environment, and Physical Requirements /strong/p

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pReception position performed onsite at our hospital or offsite event locations. Remote work is not available. /p
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pHospital environment includes pet-related sounds, smells, and space constraints. /p
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pFlexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays. /p
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pAbility to lift 25+ pounds and perform physical activities, such as standing, walking, and reaching. /p
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pMay be exposed to pets that may bite or scratch, as well as biological hazards and medications. /p
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pstrongEqual Opportunity Employer Commitment to Diversity /strong/p

pWellHaven is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We comply with all applicable federal, state, and local laws prohibiting discrimination and provide reasonable accommodation for qualified employees with disabilities. /p

pFor more information, please contact WellHaven HR at a href="mailto:[email protected]"[email protected]/a. /p

pstrongPay Transparency Disclaimer/strongbr /
WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page: a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwellhaven.com%2Fjoin-the-team%2Fdata=05%7C02%7CRachel.Callada%40wellhaven.com%7C05af92f08f52437651f208ddda6d8183%7C2cf4e44d11f3478a87e791ab1804a990%7C0%7C0%7C638906886039605934%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7Csdata=ctq99hJfgYWevTmO2SUde5QFQBp0D0iRMLUrZx3SttE%3Dreserved=0"https://wellhaven.com/join-the-team//a./p
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Veterinary Receptionist - Careers At Wellhaven Pet Health