Experienced Spanish Speaking Customer Support Specialist – Remote Work Opportunity with Blithequark

Introduction to Blithequark

Are you looking for a new home for your career where you can utilize your Spanish language skills and passion for customer support? Look no further than blithequark, a leading provider of outsourced omnichannel customer experience management. With a global presence and a commitment to delivering exceptional customer interactions, blithequark is the perfect place to grow your career. As a subsidiary of the blithequark group, our team in Romania has been providing top-notch services to first-line players in various industries since 2004. We operate with a multicultural and friendly environment, making us an ideal choice for talented individuals looking for a supportive and inclusive workplace.

Job Overview

We are seeking client-oriented candidates who are native or near-native Spanish speakers to join our Customer Support team. As a Customer Support Specialist, you will be responsible for managing customer interactions via inbound calls, providing an optimum level of service, and advising customers on the best approach based on their needs and requests. No previous experience is required, but we appreciate candidates who are tech-savvy and gifted communicators. Our super-fast recruitment process, paid online training, and competitive salary make this an opportunity you won't want to miss.

Key Responsibilities

• Manage customer interaction via inbound calls, ensuring a high level of service and resolving customer issues in a timely and professional manner.
• Provide an optimum level of service with the aim of achieving the best resolution for the customer, taking into account their needs and requests.
• Advise customers on the best approach based on their needs and requests, demonstrating a deep understanding of our products and services.
• Utilize analytical skills and problem-solving abilities to resolve complex customer issues, escalating when necessary to ensure a positive outcome.
• Work collaboratively as part of a team, respecting authority and contributing to a positive and supportive work environment.

Qualifications

To be successful in this role, you will need:

• Fluency in Spanish, with excellent written and verbal communication skills.
• Customer-oriented and compassionate, with a strong desire to help and support our customers.
• Patient, empathetic, and eager to help, with a calm and composed demeanor in high-pressure situations.
• Analytical skills and problem-solving abilities, with sound judgment and decision-making skills.
• Team player with a respectful attitude towards authority, and a strong attention to detail.
• Computer proficiency in Windows and MS Office, with the ability to learn new systems and technologies quickly.
• A strong social support system, autonomy, and the ability to work from home effectively, with a dedicated workspace and minimal distractions.

What We Offer

In return for your hard work and dedication, we offer a range of benefits, including:

• Full-time contract with a competitive salary and flexible schedule.
• Work-from-home opportunity, with the freedom to work in a comfortable and convenient environment.
• Super-fast recruitment process, with a quick and efficient onboarding process.
• Paid online training, with opportunities for professional development and growth.
• Meal tickets, discounts cards, and a medical plan to a private health center.
• Internal events, international talent competition, and a range of other perks and benefits.

Career Growth Opportunities