Experienced Non-Voice Customer Service Agent – Temporary US-Based Position for Delivering Exceptional Client Experiences

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow and scale is at the heart of everything we do. We empower our team to innovate and deliver beyond expectations, and we are now seeking talented individuals to join our team as Non-Voice Customer Service Agents for a temporary employment opportunity.

Our Mission and Values

Our mission is to empower our team to innovate and deliver beyond expectations. We are driven by a passion for excellence and a deep commitment to our clients and team members. If you share our values and are looking for a dynamic, client-focused team to join, we would love to hear from you. At blithequark, we believe in providing a fun, inclusive workplace culture that fosters personal and professional growth, and we are excited to offer this opportunity to the right candidates.

What We Offer

• Competitive compensation and excellent benefits to support your well-being and financial goals
• Comprehensive training and development programs to help you grow and succeed in your role
• A fun, inclusive workplace culture that values diversity, equity, and inclusion
• Opportunities for personal and professional growth, including career advancement and skill development

About the Role

Our Customer Experience (CX) Team drives customer loyalty, engagement, and value by providing exceptional customer experiences across all channels and touch-points. As a Non-Voice Customer Service Agent, you will be responsible for delivering an exceptional, differentiated, and "concierge-like" customer experience to our community of customers. You will provide world-class customer service in all interactions with customers, thinking creatively about ways to optimize each customer's experience.

Key Responsibilities

• Support customers contacting our brand via email, responding to a wide variety of inquiry types and ensuring customer satisfaction
• Provide world-class customer service in all interactions with customers, tailoring solutions to provide the best experience possible
• Receive inbound inquiries via email, verify required information, and do your utmost to solve customer problems
• Actively listen and remain empathetic to the needs of each and every customer, demonstrating appropriate empathy and understanding of the customer's emotional state
• Strive to meet and exceed quality and performance metrics, maintaining thorough knowledge of systems and processes to provide accurate and helpful information to customers
• Proactively identify and share key insights observed in handling customer inquiries with leadership, contributing to the continuous improvement of our customer experience
• Attend team meetings and additional training sessions as scheduled, staying up-to-date on new processes and procedures

Requirements and Qualifications

We are looking for individuals with above-average written communication skills, including the ability to write clearly and professionally, using proper grammar, spelling, and tone. You should be able to actively listen and use the information provided by the customer to meet their needs, demonstrating empathy and understanding of their emotional state. You should also be able to maintain courtesy, politeness, and confidence throughout interactions, even in sensitive or escalated scenarios.

• Above-average written communication skills, including the ability to write clearly and professionally
• Ability to actively listen and use the information provided by the customer to meet their needs
• Demonstrated empathy and understanding of the customer's emotional state
• Courtesy, politeness, and confidence in all interactions, including sensitive or escalated scenarios
• Ability to adapt and thrive in a fast-paced, rapidly changing environment
• Demonstrated critical thinking skills, including the ability to analyze problems and develop effective solutions

Technical Requirements

To be successful in this role, you will need a reliable computer, headset, and camera that passes our tech check to ensure seamless participation in training and day-to-day responsibilities. You should also be comfortable working in a remote environment, with strong communication and responsiveness skills to stay connected with the team and leadership.

Blackout Periods and Time Off

Please note that there will be blackout periods during this contract, specifically from November to January, when time off may not be granted due to coverage requirements. We appreciate your flexibility and understanding in this regard, and we will work with you to ensure that you have the time off you need outside of these blackout periods.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. We offer comprehensive training and development programs, as well as opportunities for career advancement and skill development. We believe in promoting from within, and we are excited to support the career goals and aspirations of our team members.

Work Environment and Company Culture

Our work environment is fun, inclusive, and dynamic, with a strong focus on teamwork and collaboration. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming and supportive of all team members. We offer a range of perks and benefits, including competitive compensation and excellent benefits, to support the well-being and financial goals of our team members.

Compensation and Benefits

We offer competitive compensation and excellent benefits to our team members, including comprehensive health insurance, retirement savings plans, and paid time off. We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to exclusive events and experiences.

Conclusion

If you are a motivated and customer-focused individual who is looking for a dynamic and supportive team to join, we encourage you to apply for this exciting opportunity. At blithequark, we are passionate about delivering exceptional customer experiences, and we are committed to the growth and development of our team members. We look forward to hearing from you and exploring how you can contribute to our team's success.