Experienced Remote Customer Service Representative – Delivering Personalized Health Care Solutions from the Comfort of Your Home in Virginia

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle empowers us to deliver human-centric health care solutions that make a meaningful difference in the lives of our members and the communities we serve. As a leader in the health care industry, blithequark is committed to innovation, accessibility, and affordability. Our brand is built on a foundation of compassion, empathy, and a relentless pursuit of excellence. If you share our passion for transforming the health care experience, we invite you to join our team as a Remote Customer Service Representative.

Job Overview

In this critical role, you will provide exceptional telephone support to Aetna Medicaid members and providers, addressing a wide range of inquiries and concerns with professionalism, patience, and understanding. As a key ambassador of the blithequark brand, you will embody our Heart At Work Behaviors, fostering a culture of empathy, inclusivity, and customer-centricity in every interaction. To succeed in this position, you must reside within 50 miles of Richmond, VA, and be willing to commute to our Richmond office when technical issues require on-site support.

Key Responsibilities

• Respond to inbound calls from members and providers, resolving inquiries related to benefits, eligibility, services, prior authorization requirements, and other health care-related topics.
• Provide accurate, timely, and personalized support to ensure an exceptional customer experience.
• Utilize high-speed internet connectivity via a secure ethernet connection to access our systems and tools (note: Wi-Fi is not permitted).
• Participate in comprehensive training programs, including an initial 6-week training schedule, to develop the skills and knowledge necessary for success in this role.
• Meet performance standards, attendance requirements, and call quality goals, demonstrating a commitment to excellence and continuous improvement.

Essential Qualifications

• High school diploma or equivalent required.
• Ability to communicate effectively with members and providers, both orally and in written form.
• Self-motivated and disciplined, with a proven ability to work independently from home.
• Reliable high-speed internet connection and a dedicated workspace that meets our technical requirements.
• Willingness to commute to our Richmond office when necessary, due to technical issues or other business needs.

Preferred Qualifications

• Experience working remotely in a call center environment, with a track record of success in a similar role.
• Familiarity with Medicaid and Medicare programs, as well as health care industry trends and developments.
• Previous experience with customer service software and technology platforms.

Career Growth and Development

At blithequark, we are committed to the growth and development of our colleagues. As a Remote Customer Service Representative, you will have access to a range of training programs, development opportunities, and career advancement paths. Our comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan, demonstrates our investment in your well-being and future success.

Work Environment and Culture

Our company culture is built on a foundation of inclusivity, empathy, and respect. We strive to create a work environment that is supportive, collaborative, and empowering, where every colleague feels valued and empowered to contribute their best work. As a remote worker, you will be an integral part of our virtual team, connected through technology and a shared commitment to our mission and values.

Compensation and Benefits

The typical pay range for this role is $17.00 - $27.90 per hour, depending on experience, education, and other relevant factors. In addition to your base compensation, you will be eligible for a range of benefits, including:

• Medical, dental, and vision coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Paid Time Off (PTO) and vacation pay
• Paid holidays throughout the calendar year
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners

COVID-19 Vaccination Policy

blithequark requires certain colleagues to be fully vaccinated against COVID-19, including any booster shots if required, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons. You will be required to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Conclusion

If you are a compassionate, customer-focused individual with a passion for health care, we invite you to join our team as a Remote Customer Service Representative. With a commitment to innovation, accessibility, and affordability, blithequark is an exciting and rewarding place to work. Apply today to embark on a fulfilling career journey that makes a meaningful difference in the lives of our members and the communities we serve.