Experienced Customer Service and Quote Representative – Delivering Exceptional Support in a Fast-Paced Environment at blithequark

Introduction to blithequark

blithequark is a global leader in designing, manufacturing, and distributing innovative solutions for water, wastewater, stormwater, and industrial markets. With products sold in over 100 countries, we are committed to providing top-notch gaskets, pipe sealing solutions, and other rubber products that play a critical role in the distribution of treated water from treatment plants to homes, businesses, and individual facilities. Our mission is to build great innovative solutions to global water infrastructures, and we are dedicated to making a positive impact on people's lives by ensuring access to clean and safe water.

About the Role

We are seeking an experienced Customer Service and Quote Representative to join our dynamic team in The Woodlands, Texas. As a key member of our customer service team, you will report to our Customer Service Manager and be responsible for delivering exceptional support to our customers, vendors, and internal stakeholders. This is an exciting opportunity to work in a fast-paced environment, learn about our products and vendors, and develop your skills in customer service, quote management, and project coordination.

Key Responsibilities

• Enter customer orders into our Global Shop ERP system, ensuring accuracy and attention to detail.
• Update and allocate inventory, managing stock levels to meet customer demands.
• Follow up with customers on orders and quotes, providing timely updates on lead times, prices, and delivery schedules.
• Manage the production of quotes, including outlining content, required forms, deadlines, and coordinating with internal personnel to drive completion.
• Track performance of quotes, identifying potential problems and coordinating with customers and the shipping department to ensure timely and accurate receipt of products.
• Interface with salesmen and international staff to ensure inventory levels are kept at optimum levels, anticipating customers' future needs.
• Review RFQs to understand intent, requirements, details, timing, and scope, establishing timing plans to accomplish SOW.
• Perform risk analysis of projects as required, managing and coordinating incoming requests for proposals, prioritizing and scheduling team members to meet customer requirements.

Requirements and Qualifications

To be successful in this role, you will need:

• A high school diploma or GED, with excellent planning, organizational, and communication skills.
• Ability to prioritize and manage multiple tasks simultaneously, paying close attention to details and maintaining a positive, professional, and enthusiastic attitude.
• Strong interpersonal skills, with the ability to function in a team-oriented environment and interact with all levels of management.
• Proficiency in MS Word, PowerPoint, and advanced Excel skills, with experience in ERP systems and project management a plus.
• Ability to work well in a fast-paced, time-sensitive, and deadline-oriented environment, with a strong focus on customer satisfaction and delivery.

What We Offer

At blithequark, we value our employees and offer a range of benefits, including:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development, with training and support to help you succeed.
• A dynamic and supportive work environment, with a team-oriented culture that encourages collaboration and innovation.
• Recognition and rewards for outstanding performance, with a focus on employee satisfaction and well-being.

Our Culture and Values

At blithequark, we believe in the power of teamwork and collaboration. We encourage our employees to work together to achieve common goals, sharing knowledge, expertise, and ideas to drive innovation and success. We value hard work, dedication, and a commitment to excellence, with a focus on delivering exceptional customer service and support. Our culture is built on a foundation of respect, trust, and open communication, with a strong emphasis on employee development and growth.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Opportunities

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, age, disability, or genetics. We are dedicated to creating a work environment that is inclusive, respectful, and supportive of all employees, with opportunities for growth and development available to everyone.

Conclusion

Join our team at blithequark and become part of a global leader in innovative solutions for water, wastewater, stormwater, and industrial markets. As a Customer Service and Quote Representative, you will play a critical role in delivering exceptional support to our customers, vendors, and internal stakeholders. With a focus on career growth, professional development, and employee satisfaction, we offer a dynamic and supportive work environment that is perfect for motivated and customer-focused individuals. Apply today and take the first step towards an exciting and rewarding career with blithequark!