Experienced Customer Service Representative I - Remote Opportunity for Empowering Independent Living

Welcome to blithequark: Pioneers in Empowering Independent Living

At blithequark, we are driven by a visionary mission to empower individuals with disabilities and those aging to live independent and quality lives. Our team is dedicated to providing innovative technology and financial services that aid individuals and their families in thriving within their homes and communities. As a trusted partner with government agencies and Fortune 500 managed care organizations across the country, we strive to create exceptional outcomes for our clients and the millions of people who rely on them. Our commitment to a highly organized work environment, solid work-life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities makes us an ideal place to grow your career.

About the Role: Customer Service Representative I

We are seeking a highly skilled and compassionate Customer Service Representative I to join our team. As a primary customer-facing employee, you will provide assistance and support to individuals self-directing Medicaid services in their homes and to their caregivers. Your expertise in specific program rules and qualifications, combined with exceptional customer service skills, will enable you to promptly and accurately address issues, provide support, and ensure customer satisfaction. You will maintain a thorough understanding of our company systems, sensitive information handling procedures, and ensure the privacy of our customers remains paramount.

Key Responsibilities:

• Handle 40+ inbound and outbound calls, determining customer needs and providing one-call resolution
• Communicate effectively with individuals of varying educational levels, disabilities, and communication styles
• Respond to customer inquiries with timely and accurate information, using person-centered techniques in all interactions
• Provide information on self-direction, enabling individuals to make informed decisions about their care
• Assist individuals in completing paperwork and understanding program requirements
• Represent blithequark in all public interactions, ensuring quality service to internal staff and external clients
• Initiate required actions for caller requests, including additional support from other blithequark staff or document requests
• Conduct follow-up phone calls to ensure quality and satisfaction
• Participate in development, training, and departmental meetings, adhering to corporate policies
• Access blithequark software to retrieve information, update contact notes, and maintain digital case records

Essential Qualifications:

To excel in this role, you should possess a combination of education and experience that has provided the necessary knowledge, skills, and abilities for satisfactory job performance. This may include:

• High school graduate or equivalent
• One year of experience in customer support activities, preferably in a call center environment
• Working knowledge of contact with the public, telephone, and modern office procedures
• Good verbal and written communication skills
• Ability to electronically document records in a web-based chart
• Intermediate skills with Microsoft Office, email, and internet
• Good problem-solving and listening skills
• Ability to work with the public under stressful circumstances in a fair, calm, and understanding manner

Preferred Qualifications:

• CRM experience and/or Medicaid experience
• Bilingual skills

Career Growth and Development:

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative I, you will have opportunities to advance your career, develop new skills, and take on additional responsibilities. Our comprehensive training programs, mentorship, and performance feedback will support your professional growth and help you achieve your career goals.

Work Environment and Company Culture:

Our remote work environment is designed to provide flexibility, autonomy, and a healthy work-life balance. We foster a culture of collaboration, trust, and open communication, where every employee is valued and empowered to make a difference. Our team is passionate about delivering exceptional customer service, and we strive to create a positive, supportive, and inclusive work environment that reflects our values.

Compensation and Benefits:

We offer a competitive compensation package, generous paid time off, bonus potential, and a range of benefits that support your well-being and career growth. Our benefits may include:

• Comprehensive health insurance
• Retirement savings plan
• Paid holidays and vacation time
• Professional development opportunities
• Recognition and reward programs

Conclusion:

If you are a motivated, customer-focused individual who is passionate about empowering independent living, we encourage you to apply for this exciting opportunity. As a Customer Service Representative I at blithequark, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of others. Join us in our mission to deliver exceptional customer service, promote independence, and create a better future for all.

blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis.