**Experienced Live Chat Customer Service Advisor – Virtualized Support and Education Technology**

At blithequark, we're revolutionizing the education sector with our cutting-edge EdTech ecosystem, supporting over 150 million users in 80 countries. Our mission is to empower learners and educators worldwide by providing dynamic, data-informed experiences that help them achieve their goals. As a Live Chat Customer Service Advisor, you'll play a vital role in delivering exceptional support to our global community, ensuring that every interaction is a positive and memorable experience. **The Opportunity** Join our diverse and inclusive workforce at blithequark, where we're committed to making diversity, inclusion, and belonging a foundational part of our company culture. As we continue to expand globally, we're seeking talented individuals who share our passion for education and customer service. If you're looking for a remote opportunity with flexibility and a competitive compensation package, we invite you to explore this exciting role. **About Student Success** Student Success is a pioneering division of blithequark, providing virtualized support and technology-enabled solutions to the world's most progressive institutions. Our comprehensive Student Lifecycle Management services improve student engagement and accelerate learning, while our platform offers an efficient and financially sustainable way to deliver services throughout the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. **Primary Responsibilities** As a Live Chat Customer Service Advisor, your primary responsibilities will include: * Resolving end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries * Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently * Handling and resolving situations with customers in a timely and effective manner * Assisting management with special projects relating to customer service * Responding to all inbound chats and assisting management for the entire shift, with the exception of assigned break times * Handling multiple job tasks at one time and escalating issues in a timely manner **The Ideal Candidate** We're seeking a highly motivated and customer-focused individual with a minimum of 3 months of live chat experience. The ideal candidate will possess: * A minimum of 3 months of live chat experience * Ability to pass a typing speed test and type 50 WPM * At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent * Ability to sit and work at a desk and on the computer for extended periods of time * Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift * Ability to take inbound (voice) phone calls in a conversation-heavy environment * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * High School diploma or GED * Must be at least 18 years old * Ability to work a variable schedule, including evenings and weekends, based on call center needs * Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills * Must reside within an approved state* * Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported; this is satellite, wireless/cellular hotspot service, and point-to-point internet service + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges **Preferred Skills** While not required, the following skills are highly desirable: * College degree or some level of college completed * Able to easily operate a computer and adapt quickly to software applications * Able to troubleshoot caller issues and provide supporting help documentation * Committed to quality and service matrix and culture * Able to quickly adapt to face-changing situations * Able to provide positive customer experience for customers * Self-motivated, accountable approach combined with strong sense of teamwork * Strong sense of customer service with enthusiastic, energetic, and professional behavior * Good organizational skills and detail-oriented * Excellent time management skills **Compensation and Benefits** As a Live Chat Customer Service Advisor, you'll enjoy a competitive compensation package, including: * $12/hour pay rate, determined using national and industry-specific survey data * Variable pay for some roles * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and professional development **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our remote work setup allows for flexibility and work-life balance, while our company culture emphasizes collaboration, innovation, and customer satisfaction. **How to Apply** If you're a motivated and customer-focused individual with a passion for education and customer service, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company and career opportunities. To apply, click on the link below: Apply Job! **Equal Employment Opportunity** blithequark is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. **Approved States** This position is available for candidates residing in the following states: * AL * AR * GA * IN * KY * LA * MS * NC * NV * OH * OK * PA * SC * TN * TX * WI * WV Apply for this job