**Experienced External Support Engineer – Content Tools and Workflow Specialist at blithequark**
Are you a tech-savvy individual with a passion for problem-solving and collaboration? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as an External Support Engineer, where you'll play a vital role in bridging the gap between content creation teams and our internal development team.
As a key member of our External Support team, you'll be the first point of contact for content teams experiencing issues with our tools, filtering and escalating complex problems to our tools engineering team. Your expertise will help drive feature development, improve workflow efficiency, and ensure seamless collaboration between teams.
**About blithequark**
blithequark is a cutting-edge technology company that's revolutionizing the way content is created and consumed. Our innovative tools and platforms empower content creators to bring their visions to life, and our External Support team is at the forefront of ensuring these tools are always running smoothly. As a member of our team, you'll be part of a dynamic and supportive community that's passionate about innovation and excellence.
**Key Responsibilities**
As an External Support Engineer at blithequark, your primary responsibilities will include:
* Providing technical support to content/external teams regarding the use of content tools
* Creating reference materials and delivering training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Essential Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
**Education and Experience**
While a Computer Science or related degree is preferred, we also welcome candidates with equivalent work experience. Relevant experience in supporting a live service or tool environment, Unity 3D game and tool development, Jira, Confluence, or other defect tracking software, iOS and Android mobile development, and delivering production-level code in a professional environment are highly valued.
**Position Type and Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. However, we understand that flexibility is essential in today's fast-paced work environment, and we're open to discussing flexible work arrangements that suit your needs.
**Other Duties**
Please note that this job description is not exhaustive, and duties, responsibilities, and activities may change at any time with or without notice.
**Compensation and Benefits**
At blithequark, we're committed to providing our employees with a competitive compensation package that reflects their skills, experience, and location. Our market range for this role is typically $150,000 - $325,000, and we carefully consider a wide range of compensation factors to determine your personal top of market. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for technology and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!