**Experienced Customer Service Representative – Remote Freight Specialist at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Remote Freight Specialist. As a key member of our cargo operations, you will play a vital role in ensuring the smooth and efficient transportation of freight, connecting directly with clients and stakeholders to provide top-notch service. **About blithequark** At blithequark, we are a leading organization in the private sector, dedicated to providing innovative solutions and exceptional customer experiences. Our commitment to our core values of Care, Integrity, Versatility, Employee Empowerment, and Collaboration drives everything we do. We believe in empowering our employees to achieve their full potential, and we offer a comprehensive range of benefits and opportunities to support their growth and well-being. **Job Summary** As a Remote Freight Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their freight is transported on time, securely, and efficiently. This is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to work independently in a remote environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service to clients via phone, email, and in-person interactions * Ensure that freight is transported on time, securely, and efficiently, meeting or exceeding customer expectations * Collaborate with internal stakeholders to resolve issues and improve processes * Maintain accurate records and reports, ensuring compliance with regulatory requirements * Work independently in a remote environment, with minimal supervision * Participate in ongoing training and development to enhance skills and knowledge * Adhere to blithequark's policies and procedures, upholding our commitment to excellence and customer satisfaction **Advantages and Benefits** At blithequark, we offer a comprehensive range of benefits and advantages to support your growth and well-being. Some of the highlights include: * Competitive compensation, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * Paid time off, including vacation, holidays, and personal days * Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance * Family care support through fertility assistance, surrogacy and adoption support, lactation support, and programs that help with family care in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial well-being, including access to a employee assistance program, free financial education, and extensive resources supporting mental health * Domestic and international flight privileges for employees and qualified family members * Career development programs to achieve your long-term career goals * Opportunities to participate in community engagement and innovative projects focused on sustainability and reducing our carbon footprint * Business Asset Gatherings to connect employees with shared interests, provide perspective, and help implement solutions * Recognition rewards and grants through the Relentless Together platform * Access to over 500 discounts, specialty savings, and intentional benefits through Deltaperks, including vehicle and hotel rentals, auto, home, and pet insurance, legal services, and childcare **Requirements** * Bachelor's degree in a relevant field (e.g., business, communications, logistics) * 2+ years of experience in customer service, preferably in a remote environment * Excellent communication and interpersonal skills * Ability to work independently with minimal supervision * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and other software applications * Ability to adapt to changing priorities and deadlines * Strong commitment to customer satisfaction and service excellence **Preferred Qualifications** * Experience in the logistics or transportation industry * Knowledge of regulatory requirements and compliance * Certification in customer service or a related field * Bilingual or multilingual skills * Experience with CRM software and other customer service tools **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Job! Apply for this job