**Experienced Overnight Call Center Customer Service Representative – Multicultural Communication Support**

At blithequark, we're on a mission to bridge the gap between people and companies in a rapidly changing global environment. As a passionate advocate for exceptional customer experiences, you'll join our team of dedicated professionals who strive to make a meaningful impact every day. With a strong commitment to employee development and a friendly, casual work atmosphere, we're the perfect fit for those who thrive in multicultural settings. **A Brief Introduction to blithequark** Founded in 1991 by Laura K.T. Schriver, blithequark has grown into a leading provider of language-based services, catering to the diverse communication needs of over 2,000 clients worldwide. With a network of over 3,000 global linguists and a team of 240 employees, we're proud to offer a comprehensive range of services that facilitate seamless communication across languages and cultures. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. **Responsibilities** As an Overnight Call Center Customer Service Representative at blithequark, you'll play a vital role in delivering exceptional customer experiences to our clients. Your primary responsibilities will include: * Assisting clients by gathering accurate information and connecting them with an Interpreter over the phone * Handling high-volume calls with a pleasant and efficient demeanor * Providing top-notch customer service that exceeds client expectations * Maintaining confidentiality of sensitive information * Collaborating with our team to ensure seamless communication and efficient resolution of client issues **Requirements** To succeed in this role, you'll need: * A personal computer with a working camera and internet connection (required for remote work during the Covid-19 pandemic) * Strong computer skills and the ability to learn new software * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and conflict resolution skills * Ability to maintain a high level of productivity and accuracy in a fast-paced environment * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines **Qualifications** We're looking for candidates with: * A high school diploma or equivalent * Proven success in a previous customer service or call center position * Ability to work remotely in emergency situations * Strong computer skills and ability to learn new software * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving and conflict resolution skills **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong computer skills and ability to learn new software * Ability to maintain a high level of productivity and accuracy in a fast-paced environment **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to employee development and growth. As a member of our team, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that encourages collaboration and innovation **Work Environment and Company Culture** Our office is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. We offer a casual and friendly work atmosphere that's perfect for those who thrive in multicultural settings. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a meaningful impact every day. **Compensation, Perks, and Benefits** As a full-time employee of blithequark, you'll enjoy a comprehensive benefits package that includes: * Medical, dental, and vision insurance * 401(k) with partial match * Other employer-covered benefits * Generous paid time off and holidays * Opportunities for professional growth and development * A supportive and inclusive work environment **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer/Veterans/Disabled. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company and submit your application. Apply for this job