Remote Entry-Level Customer Support Specialist – 24/7 Aviation Supply Chain Call Center – Flexible Hybrid Role with Boeing Global Services

Welcome to Your Next Career Adventure with Boeing Global Services

Imagine joining a world‑class aerospace organization where every interaction you have can literally keep aircraft in the sky. At Boeing Global Services, we power the lifeline of commercial aviation by delivering spare parts, technical expertise, and unmatched support to airlines around the globe. Our Supply Chain Call & Contact Center, based in Dallas, TX, operates 24 hours a day, 365 days a year, ensuring that every airline, repair facility, and maintenance crew receives the information they need, exactly when they need it.

We are looking for enthusiastic, detail‑oriented individuals who are eager to launch a career in customer support and who thrive in a fast‑paced, technology‑driven environment. If you love solving problems, communicating clearly, and learning the intricacies of aviation supply chain operations, this remote‑first, hybrid position is your gateway to a rewarding future with a global industry leader.

Why Choose Boeing Global Services?

Working with Boeing means becoming part of a legacy of innovation, safety, and excellence. Our employees enjoy:

• Exposure to cutting‑edge aerospace technologies and processes.
• Opportunities to collaborate with seasoned professionals from engineering, logistics, and operations.
• A culture that values curiosity, continuous learning, and a commitment to customer success.
• A flexible work model that blends remote productivity with occasional on‑site collaboration in Dallas.
• Competitive compensation, comprehensive benefits, and clear pathways for career advancement.

Key Responsibilities – What You’ll Do Every Day

As an Entry‑Level Customer Support Specialist, you will be the voice and trusted partner for our airline and MRO (Maintenance, Repair & Overhaul) customers. Your primary duties include, but are not limited to:

• Retrieve, research, and resolve inbound customer emails and service requests, ensuring timely and accurate responses.
• Enter, track, monitor, and coordinate customer order delivery requirements using our internal order management tools.
• Analyze spare‑parts inquiries, interpret technical specifications, and facilitate solutions to delivery challenges.
• Provide proactive advice to customers regarding order status, change requests, and improvement opportunities, maintaining a high level of satisfaction.
• Manage multiple orders simultaneously, keeping detailed research lists and status updates for each client.
• Research and analyze data trends to identify recurring issues, emerging patterns, or opportunities for process enhancements.
• Support Customer Program Managers (CPMs) by maintaining accurate reports, updating customer data, and helping manage expectations throughout the order lifecycle.
• Collaborate with cross‑functional teams (logistics, inventory, finance, and engineering) to resolve complex problems that span multiple departments.
• Maintain compliance with Boeing’s security and data‑privacy policies while handling sensitive customer and order information.

Essential Qualifications – The Foundations You Bring

To succeed in this role, you should demonstrate the following baseline competencies and experiences:

• 1+ year of experience in a customer‑service or support environment, with a proven track record of handling inbound inquiries via phone, email, or chat.
• Solid experience interfacing directly with external customers and delivering clear, courteous, and solution‑focused communication.
• Proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and comfort navigating multiple applications simultaneously.
• Basic understanding of supply‑chain concepts, such as order fulfillment, inventory management, and logistics flow.
• Willingness and ability to work a rotating 3/36 schedule (12‑hour shifts on Fridays, Saturdays, and Sundays) and to adapt to evening or midnight shifts as operational needs dictate.
• Strong written and verbal communication skills, with a focus on clarity, professionalism, and empathy.
• Ability to work both independently and as part of a collaborative, cross‑functional team.

Preferred (Nice‑to‑Have) Qualifications – What Sets You Apart

While not mandatory, the following experiences will give you a distinct advantage:

• 1+ year of experience in the aviation or aerospace sector, especially in a customer‑service capacity.
• Hands‑on experience with SAP modules related to supply‑chain or order management.
• Familiarity with Customer Relationship Management (CRM) platforms and processes.
• Exposure to supply‑chain strategies such as inventory reduction, parts kitting, supplier consolidation, flow optimization, or lead‑time reduction.
• Demonstrated adaptability in rapidly changing environments and an ability to anticipate evolving customer needs.

Core Skills & Competencies – The Traits That Drive Success

Beyond qualifications, our top performers consistently exhibit the following attributes:

• Problem‑solving mindset: Ability to dissect complex inquiries, identify root causes, and propose actionable solutions.
• Attention to detail: Precise data entry, thorough documentation, and vigilant tracking of order statuses.
• Time management: Prioritizing multiple tasks, meeting SLAs (Service Level Agreements), and handling high‑volume periods without compromising quality.
• Customer‑centric attitude: Proactively listening, empathizing, and ensuring every interaction leaves a positive impression.
• Tech‑savvy approach: Quick learning of proprietary tools, navigation of dashboards, and comfort with remote‑work technology stacks.
• Team collaboration: Sharing knowledge, supporting peers, and contributing to collective problem resolution.
• Continuous learning: Eagerness to acquire new skills, stay current on aerospace supply‑chain trends, and pursue professional certifications.

Career Development & Learning Opportunities

At Boeing Global Services, your growth is as important as your contributions. We invest heavily in employee development through:

• Structured onboarding programs that immerse you in aviation supply‑chain fundamentals, Boeing’s service philosophy, and essential software platforms.
• Access to online learning portals offering courses in logistics, SAP, CRM, data analysis, and communication excellence.
• Mentorship from seasoned Customer Program Managers who guide you toward mastery of complex support scenarios.
• Opportunities to pursue industry‑recognized certifications such as Certified Supply Chain Professional (CSCP) or Aviation Customer Service credentials.
• Clear career ladders that move from entry‑level specialist to senior support analyst, team lead, and eventually managerial roles within the contact center or broader supply‑chain organization.

Work Environment & Company Culture

Our hybrid model blends the flexibility of remote work with the collaborative energy of in‑person interactions at our Dallas hub. You can expect:

• A dynamic, inclusive, and safety‑first culture where diverse perspectives are celebrated.
• Regular virtual town halls, team‑building events, and recognition programs that keep morale high.
• State‑of‑the‑art communication tools (video conferencing, instant messaging, shared workspaces) that keep you connected with teammates across time zones.
• An environment that encourages innovation—your ideas for process improvements are welcomed and often implemented.
• Work‑life harmony supported by flexible shift assignments, generous paid‑time‑off policies, and resources for mental and physical well‑being.

Compensation, Perks & Benefits

We offer a competitive salary that reflects your experience and the critical nature of the role, complemented by a comprehensive benefits package, including:

• Medical, dental, and vision insurance plans with a range of provider options.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) to cover qualified expenses.
• Retirement savings plans, featuring company matching contributions to help you build long‑term financial security.
• Life and disability insurance, providing peace of mind for you and your loved ones.
• Paid holidays, vacation, and sick leave, plus additional paid time off for personal milestones.
• Employee assistance programs, wellness initiatives, and access to counseling services.
• Opportunities for tuition reimbursement and professional development funding.

How to Apply – Take the First Step Toward an Exciting Future

If you are ready to launch your career in a high‑impact, globally respected organization, we want to hear from you. Follow the simple steps below to submit your application:

• Prepare an up‑to‑date résumé highlighting relevant customer‑service and supply‑chain experience.
• Craft a concise cover letter that explains why you are passionate about aviation support and how your skill set aligns with the responsibilities listed above.
• Click the “Apply” button below, upload your documents, and complete the short online questionnaire.

Our recruiting team reviews applications on a rolling basis, so we encourage you to apply promptly. We look forward to meeting the next generation of customer‑focused professionals who will help keep the world’s airplanes flying safely and efficiently.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step toward a rewarding new role with Boeing Global Services.

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