Experienced Seasonal Full-Time Event Technician, Audio Visual – Hospitality and Convention Center Environment

Introduction to Encore and the Role

Imagine being part of a dynamic team that brings events to life with cutting-edge audiovisual technology. At Encore, we are passionate about delivering world-class service and creating unforgettable experiences for our clients. As a Seasonal Full-Time Event Technician, Audio Visual, you will play a vital role in ensuring the seamless execution of events at Disney's Coronado Spring Resort. This is an exceptional opportunity to join our team and gain valuable experience in the hospitality and events industry.

Position Overview

This Seasonal Full-Time position is available until May 2025, with the potential to extend based on performance and business needs. As an Event Technician, Audio Visual, you will be responsible for setting up and operating basic to small-scale audiovisual systems in a fast-paced hospitality environment. Your primary goal will be to deliver exceptional customer service, ensuring that every event exceeds our clients' expectations. You will report to an Operations Manager, Operations Director, or Director, Event Technology, and work closely with our team to achieve success.

Key Job Responsibilities

• Equipment Operation: Ensure the accurate and timely setup, operation, and breakdown of basic audiovisual equipment, including but not limited to sound systems, projectors, and lighting.
• Customer Service: Strive to exceed client expectations through effective communication, maintaining a positive relationship with internal and external customers, and addressing any concerns or issues promptly.
• Technical Ability: Demonstrate a basic understanding of audiovisual equipment and software, troubleshooting and problem-solving skills, and the ability to handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately, utilizing equipment sheets to determine scheduled setups and strikes.

Essential and Preferred Qualifications

To be successful in this role, you should possess:

• High School Diploma: Required, with an Associate's degree preferred.
• Technical Certification: Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• Customer Service Experience: 1 year of customer service or hospitality experience is preferred, with a focus on delivering exceptional service and ensuring customer satisfaction.
• Audio Visual Experience: 1 year of audiovisual experience or equivalent in an educational environment is preferred, with a basic understanding of audiovisual equipment and software.
• Valid Driver's License: Required for team members who may operate company vehicles, with additional DOT requirements potentially applicable.

Skills and Competencies

To excel in this role, you should possess:

• Deliver World Class Service: Hospitality, ownership, and a customer-centric approach.
• Do The Right Thing: Instill trust, demonstrate safety consciousness, and uphold our company values.
• Drive Results: Action-oriented, tech-savvy, and able to see the big picture.
• Value People: Communicate effectively, work collaboratively, and foster a positive team environment.

Career Growth Opportunities and Learning Benefits

At Encore, we are committed to the growth and development of our team members. As an Event Technician, Audio Visual, you will have access to:

• Comprehensive Training: Ongoing training and development programs to enhance your technical skills and knowledge.
• Career Advancement Opportunities: Potential for career advancement within the company, with opportunities to move into leadership roles or specialize in specific areas of audiovisual technology.
• Industry Recognition: The chance to work with a leading provider of audiovisual services, with a reputation for excellence in the industry.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. As an Event Technician, Audio Visual, you will work in a hotel/convention center environment, with moderate exposure to outdoor temperatures and potential noise levels. You will also have the opportunity to work in multiple hotel locations, with irregular hours and on-call status, including days, evenings, weekends, and holidays.

At Encore, we pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. We are committed to providing a positive and inclusive work environment, with a focus on diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive hourly pay range of $15.09 - $18.49, with potential overtime, bonuses, or incentives. Our benefits package includes a range of options, such as medical, dental, and vision insurance, as well as retirement savings plans and paid time off. We also offer a comprehensive employee recognition and rewards program, with opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual with a passion for audiovisual technology, we encourage you to apply for this exciting opportunity. As an Event Technician, Audio Visual, you will play a vital role in delivering exceptional events and creating unforgettable experiences for our clients. Join our team and take the first step in an exciting and rewarding career with Encore.

Apply now and become part of our dynamic team, where you will have the opportunity to grow, learn, and succeed in a fast-paced and exciting environment. We look forward to hearing from you!