Experienced Remote Festival Digital Operations Coordinator – Film and Media Event Support Specialist

Introduction to Sundance Institute

Imagine being part of a vibrant and dynamic team that celebrates the art of independent filmmaking and media creation. Sundance Institute, a renowned nonprofit organization, is dedicated to discovering, supporting, and inspiring independent film and media artists from the United States and around the world. Our mission is to introduce audiences to new and innovative works, fostering a community that values creativity, diversity, and inclusion. As a Festival Digital Operations Coordinator, you will play a vital role in helping us achieve our goals, working remotely as part of our friendly and collaborative team.

Job Overview

The Festival Digital Operations Coordinator will provide essential remote support to our Digital Operations team, working closely with the Director, Collab and Digital Operations. This temporary position, available from November 18, 2024, to February 4, 2025, offers a unique opportunity to be part of a fast-paced and exciting environment, with a variable hour schedule of 20-32 hours per week. You will be required to work extended hours, including evenings, weekends, and holidays, to meet shift needs and respond to on-call requirements, ensuring the success of our film festival events.

Key Responsibilities

• Assist the Digital Ops team in entering film and screening data into our Content Management System (CMS), ensuring accuracy and attention to detail.
• Support the process of setting up and maintaining quality assurance (QA) for product rules in the Eventive streaming platform, collaborating with the team to resolve any issues that may arise.
• Lead the process of setting up the Jury site, enabling jury members to watch films and select award winners, and provide technical support as needed.
• Support the online film QA process, working with the Digital Ops team and volunteers to ensure all films are watched, signed off on, and reassigned as necessary.
• Create and update documentation, including the CMS User Guide, to help team members and stakeholders understand our processes and systems.
• During the Festival, work alongside the Digital Ops team to provide support to the Sundance Tech teams, Eventive teams, Customer Support team, and Ticketing team, resolving issues and editing product rules as needed.
• Complete a comprehensive written wrap report, summarizing your experiences and providing insights for future improvements.

Essential Qualifications

To be successful in this role, you will need:

• Legal authorization to work in the United States.
• 1-2 years of project coordination experience, with a strong understanding of digital operations and media streaming devices (e.g., Zoom and YouTube).
• Ability to type 30 words per minute (WPM) and maintain a high level of accuracy in your work.
• Outstanding interpersonal and oral communication skills, with the ability to work effectively in a remote team environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and maintain a suitable home work environment free from noise and distractions.

Preferred Qualifications

While not essential, the following skills and experiences are highly desirable:

• Previous experience working in a fast-paced, dynamic environment, with a strong ability to remain calm and focused under pressure.
• Experience with content management systems, quality assurance processes, and media streaming platforms.
• Strong analytical and problem-solving skills, with the ability to identify potential issues and recommend solutions.
• Excellent written and verbal communication skills, with the ability to create clear and comprehensive process documentation.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong attention to detail and ability to maintain accuracy in your work.
• Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
• Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation.
• Strong analytical and problem-solving skills, with the ability to identify potential issues and recommend solutions.
• Ability to adapt to changing priorities and deadlines, with a flexible and positive attitude.

Career Growth Opportunities and Learning Benefits

As a Festival Digital Operations Coordinator, you will have the opportunity to develop your skills and knowledge in digital operations, media streaming, and content management. You will work closely with our experienced team members, gaining insights and expertise in the following areas:

• Digital operations and media streaming platforms.
• Content management systems and quality assurance processes.
• Project coordination and team collaboration.
• Communication and interpersonal skills, with a focus on remote team work.

Work Environment and Company Culture

At Sundance Institute, we value creativity, diversity, and inclusion, and we strive to create a work environment that is supportive, collaborative, and inspiring. As a remote team member, you will be part of a dynamic and flexible work environment, with opportunities to connect with colleagues and stakeholders through virtual meetings and online collaboration tools. Our company culture is built on the following values:

• Respect and inclusivity, with a commitment to diversity and equal opportunities.
• Creativity and innovation, with a focus on experimentation and learning.
• Collaboration and teamwork, with a emphasis on open communication and mutual support.
• Integrity and accountability, with a commitment to transparency and ethical practices.

Compensation, Perks, and Benefits

In recognition of your skills and experience, we offer a competitive hourly rate of $20.32, as well as a range of benefits and perks, including:

• Paid sick leave and Institute holidays.
• Employee assistance program.
• Employee Wellness Initiatives.
• Sundance Film Festival passes and benefits (varies each year).

Conclusion

If you are a motivated and detail-oriented individual with a passion for digital operations and media streaming, we encourage you to apply for this exciting opportunity. As a Festival Digital Operations Coordinator, you will play a vital role in supporting our team and contributing to the success of our film festival events. With a competitive hourly rate, comprehensive benefits, and opportunities for career growth and development, this is an ideal role for anyone looking to advance their skills and experience in a dynamic and supportive environment. Apply now and join our team of dedicated professionals who are passionate about independent filmmaking and media creation.