Experienced Remote Front End Pharmacy Technician - Healthcare Customer Service and Data Processing Specialist

Introduction to Workwarp and the Role

Workwarp, a leading company in the healthcare industry, is seeking an experienced and certified Front End Pharmacy Technician to join our team in a fully remote capacity. As a Front End Pharmacy Technician, you will play a vital role in providing exceptional customer service, processing prescriptions, and supporting our pharmacy operations. This is an exciting opportunity to work with a dynamic team and contribute to the delivery of high-quality patient care. Although this position is fully remote, the successful candidate must reside in the state of Pennsylvania.

Job Summary

The Front End Pharmacy Technician will be responsible for entering new prescriptions, processing exceptions, and making contact with physician offices and patients. You will also assist in Back End efforts, such as picking, packing, and manifesting, based on business needs. As a key member of our team, you will provide pharmacist call back and/or patient quality assurance support, enter patient demographics and prescriptions into our data processing system, and work with new patient/new referral imaging folders.

Key Responsibilities

• Provides pharmacist call back and/or patient quality assurance support to ensure high-quality patient care
• Enters patient demographics and prescriptions into the data processing system with accuracy and attention to detail
• Works with new patient/new referral imaging folders to ensure seamless onboarding and processing
• Loads insurance plan and coordination of benefits into the data processing system for new patients and referrals
• Participates in the review/audit of test claims for new patients and referrals to ensure compliance and accuracy
• Handles processing of reorders and emails distribution as needed to provide timely and effective support
• Responsible for image indexing, AE report filing, and other administrative tasks as required
• Provides primary support and expertise for specialized programs, such as ETT or Pharma, to drive business growth and development
• Performs job responsibilities listed for programs that require special handling or provide support for specific disease states
• Other registered and/or licensed responsibilities as judgment or necessity dictate to ensure the delivery of high-quality patient care

About Workwarp and the Industry

Workwarp is a leading company in the healthcare industry, dedicated to providing high-quality patient care and exceptional customer service. As a Front End Pharmacy Technician, you will be part of a dynamic team that is passionate about delivering innovative solutions and driving business growth. The healthcare industry is rapidly evolving, and we are committed to staying at the forefront of this evolution. Our company purpose is to create more joyful lives through better health, and we are proud to be a neighborhood health destination serving millions of customers each day.

Essential Qualifications

• High school diploma from an accredited school or equivalent GED
• Must have an active pharmacy technician license or certification as required by the state Board of Pharmacy
• 1 year of work experience in healthcare, specialty pharmacy, PBM, and/or call center settings
• Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction
• Basic knowledge of and skills using MS Windows, MS Office Suite, and/or similar operating/software programs

Preferred Qualifications

• Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner
• Experience working in a fast-paced environment with multiple priorities and deadlines
• Ability to work independently and as part of a team to achieve common goals and objectives
• Strong problem-solving and analytical skills with attention to detail and accuracy

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Front End Pharmacy Technician, you will have access to training and development programs, mentorship, and career advancement opportunities. You will be part of a dynamic team that is passionate about delivering innovative solutions and driving business growth. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are proud to be an equal opportunity employer.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. We believe in work-life balance and offer flexible scheduling and remote work options to support your personal and professional needs.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including an hourly rate between $16.50 to $22.00, depending on experience, seniority, geographic location, and other factors permitted by law. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible scheduling, remote work options, and professional development opportunities.

Conclusion

If you are a motivated and experienced Front End Pharmacy Technician looking for a new challenge, we encourage you to apply for this exciting opportunity. As a key member of our team, you will play a vital role in delivering high-quality patient care and driving business growth. Don't miss out on this opportunity to join a dynamic team and contribute to the success of our company. Apply now and take the first step towards a rewarding and challenging career as a Front End Pharmacy Technician.

We encourage you to apply, even if you feel you're not a perfect match. We are looking for great people to join our friendly team, and we are committed to creating a work environment that is inclusive, supportive, and empowering. Don't wait – apply now and start your journey as a Front End Pharmacy Technician with Workwarp.