**Experienced Senior Assistant Manager – Retail Operations and Customer Experience**

Are you a results-driven retail professional with a passion for delivering exceptional customer experiences and driving business growth? Do you have a proven track record of leading high-performing teams and managing store operations with ease? If so, we want to hear from you! As an Experienced Senior Assistant Manager at Hobby Lobby, you will play a critical role in supporting our Store Manager in achieving store goals and creating a positive shopping experience for our customers. **About Hobby Lobby** Hobby Lobby is a leading arts and crafts retailer with a rich history of innovation and customer satisfaction. With over 800 stores across the United States, we offer a wide range of products and services that inspire creativity and bring joy to our customers. Our mission is to provide high-quality products, exceptional customer service, and a welcoming shopping environment that makes our customers feel valued and appreciated. **Job Summary** As an Experienced Senior Assistant Manager, you will be responsible for assisting the Store Manager in all aspects of store operations, including customer service, inventory management, and team leadership. You will be expected to provide guidance and support to store team members, ensure a clean and safe shopping environment, and drive sales growth through effective inventory management and visual merchandising. If you are a motivated and results-driven retail professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As an Experienced Senior Assistant Manager, your key responsibilities will include: * **Assist the Store Manager in hiring, training, scheduling, and motivating store team members**: You will work closely with the Store Manager to recruit, train, and develop a high-performing team that is passionate about delivering exceptional customer experiences. * **Provide excellent customer service and lead by example in creating a positive shopping experience for each customer**: You will be responsible for ensuring that every customer interaction is positive and memorable, and that our store team members are equipped to provide exceptional customer service. * **Manage inventory levels and ensure products are displayed in a professional and visually appealing manner**: You will work closely with the Store Manager to manage inventory levels, ensure that products are displayed in a way that is visually appealing and easy to shop, and that our store is always well-stocked and organized. * **Ensure a clean and safe shopping environment for customers and employees by maintaining store standards**: You will be responsible for ensuring that our store is always clean, safe, and well-maintained, and that our store team members are equipped to maintain these standards. * **Monitor sales performance and implements strategies to achieve store goals**: You will work closely with the Store Manager to analyze sales data, identify areas for improvement, and implement strategies to drive sales growth and achieve store goals. * **Communicate with the Store Manager to ensure all store operations are running smoothly**: You will be responsible for communicating regularly with the Store Manager to ensure that all store operations are running smoothly, and that any issues or concerns are addressed promptly. * **Act as the Store Manager in their absence**: You will be responsible for acting as the Store Manager in their absence, and for ensuring that the store is always well-run and customer-focused. **Requirements** To be successful in this role, you will need to have: * **High School Diploma or equivalent; Bachelor's Degree preferred**: You will need to have a high school diploma or equivalent, and a bachelor's degree in a related field such as business, marketing, or retail management is preferred. * **3+ years of retail management experience**: You will need to have at least 3 years of retail management experience, with a proven track record of leading high-performing teams and managing store operations. * **Excellent communication, organizational, and leadership skills**: You will need to have excellent communication, organizational, and leadership skills, and be able to motivate and inspire a team of store team members. * **Ability to perform effective problem-solving**: You will need to be able to analyze problems, identify solutions, and implement effective solutions to drive business growth and improve customer satisfaction. * **Ability to work a flexible schedule including nights, weekends, and holidays**: You will need to be able to work a flexible schedule, including nights, weekends, and holidays, and be available to work a variety of shifts as needed. * **Passionate about the Hobby Lobby brand and the products we sell**: You will need to be passionate about the Hobby Lobby brand and the products we sell, and be able to communicate this passion to our customers and store team members. **Skills and Competencies** To be successful in this role, you will need to have the following skills and competencies: * **Leadership skills**: You will need to be able to motivate and inspire a team of store team members, and provide guidance and support to help them achieve their full potential. * **Communication skills**: You will need to be able to communicate effectively with customers, store team members, and other stakeholders, and be able to provide clear and concise information. * **Problem-solving skills**: You will need to be able to analyze problems, identify solutions, and implement effective solutions to drive business growth and improve customer satisfaction. * **Organizational skills**: You will need to be able to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced retail environment. * **Customer service skills**: You will need to be able to provide exceptional customer service, and be able to resolve customer complaints and issues in a professional and courteous manner. **Career Growth Opportunities and Learning Benefits** As an Experienced Senior Assistant Manager at Hobby Lobby, you will have the opportunity to: * **Develop your leadership skills**: You will have the opportunity to develop your leadership skills, and to take on new challenges and responsibilities as you grow and develop in your career. * **Gain experience in retail management**: You will have the opportunity to gain experience in retail management, and to develop a deep understanding of the retail industry and the skills and competencies required to succeed. * **Participate in training and development programs**: You will have the opportunity to participate in training and development programs, and to develop new skills and competencies that will help you to succeed in your career. * **Work with a talented team**: You will have the opportunity to work with a talented team of store team members, and to be part of a dynamic and fast-paced retail environment. **Work Environment and Company Culture** As an Experienced Senior Assistant Manager at Hobby Lobby, you will work in a fast-paced retail environment that is dynamic and constantly changing. You will be part of a talented team of store team members who are passionate about delivering exceptional customer experiences and driving business growth. Our company culture is built on a set of core values that include: * **Customer satisfaction**: We are committed to providing exceptional customer service, and to ensuring that every customer interaction is positive and memorable. * **Teamwork**: We believe in the power of teamwork, and in working together to achieve common goals and objectives. * **Innovation**: We are committed to innovation, and to finding new and better ways to serve our customers and drive business growth. * **Integrity**: We believe in doing the right thing, and in upholding the highest standards of integrity and ethics in all that we do. **Compensation, Perks, and Benefits** As an Experienced Senior Assistant Manager at Hobby Lobby, you will be eligible for a competitive salary, and a range of benefits and perks that include: * **Competitive salary**: You will be eligible for a competitive salary that reflects your experience and qualifications. * **Benefits package**: You will be eligible for a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan and other benefits. * **Perks and discounts**: You will be eligible for a range of perks and discounts, including discounts on Hobby Lobby products and services, and other benefits. **Conclusion** If you are a motivated and results-driven retail professional with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. As an Experienced Senior Assistant Manager at Hobby Lobby, you will have the opportunity to develop your leadership skills, gain experience in retail management, and participate in training and development programs. You will be part of a talented team of store team members who are passionate about delivering exceptional customer experiences and driving business growth, and you will have the opportunity to work in a fast-paced retail environment that is dynamic and constantly changing. Apply now to take the first step in your career with Hobby Lobby! Apply for this job