Experienced Bilingual Financial Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and inclusive workplace that values diversity and promotes growth.

Benefits of Working with blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
• Competitive Wages: We offer competitive wages that reflect our employees' value to our organization.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We prioritize our employees' well-being and offer programs and initiatives to support their physical and mental health.

blithequark and You

At blithequark, we are committed to making people's lives simpler, faster, and safer through our high-tech and high-touch approach. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. As a Bilingual Financial Customer Service Representative, you will play a key role in making this happen, working in a collaborative and engaging environment where no two days are the same.

Job Responsibilities

As a Bilingual Financial Customer Service Representative, your responsibilities will include:

• Fielding Customer Inquiries: You will connect with customers via phone to resolve their questions, issues, or concerns, finding innovative ways to respond to varying queries.
• Escalating and Transferring Calls: You will escalate, transfer, or complete conference calls to banks, loan originators, financial institutions, and more, as needed.
• De-escalating Issues: You will calmly attempt to resolve and de-escalate any issues that may arise, providing excellent customer service and support.
• Tracking Call-Related Information: You will track all call-related information for auditing and reporting purposes, ensuring that our systems are up-to-date and accurate.
• Providing Feedback: You will provide feedback on call issues, helping us to identify areas for improvement and optimize our processes.

Qualifications

We are looking for fearless and inspired individuals who are passionate about delivering exceptional customer service. To be successful in this role, you will need:

• Bilingual Spanish/English: You must be fluent in both Spanish and English, with excellent communication skills in both languages.
• High School Diploma or GED: You must have a high school diploma or equivalent.
• Minimum Age Requirement: You must be at least 18 years old.
• Customer Service Experience: You must have at least 6 months of customer service experience, with a minimum of 6 months of call center experience preferred.
• Technical Skills: You must be able to type 25 wpm, be comfortable with desktop computer systems, and have proven oral and written communication skills.
• Problem-Solving Skills: You must have logical problem-solving skills, be able to work independently, and be comfortable in a fast-paced environment.
• Availability: You must be available to work various shifts, including evenings and weekends.

Work from Home Requirements

To work from home with blithequark, you will need to meet the following requirements:

• Internet Connection: You must have a reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• ISP Requirements: Your ISP must have no packet loss and a ping under 50ms.
• Proof of Internet Speed: You must be able to provide proof of your internet speed.
• Clean and Quiet Workspace: You must have a clean and quiet workspace that is free from distractions and interruptions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

• Comprehensive Training: We provide comprehensive training to ensure that our employees have the skills and knowledge needed to excel in their roles.
• Mentorship Programs: We offer mentorship programs that pair employees with experienced colleagues who can provide guidance and support.
• Career Advancement Opportunities: We offer career advancement opportunities, including promotions and lateral moves, to help our employees achieve their career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in:

• Teamwork: We believe in the power of teamwork and collaboration, and we encourage our employees to work together to achieve common goals.
• Diversity and Inclusion: We value diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive to all employees.
• Employee Recognition: We recognize and reward our employees' achievements and contributions, and we celebrate their successes.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Competitive Salary: We offer a competitive salary that reflects our employees' value to our organization.
• Benefits Package: We offer a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid Time Off: We offer paid time off, including vacation days, sick leave, and holidays.

Conclusion

If you are a motivated and inspired individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity with blithequark. As a Bilingual Financial Customer Service Representative, you will play a key role in making people's lives simpler, faster, and safer, and you will have the opportunity to grow and develop in your career. Don't miss out on this chance to join our dynamic and inclusive team – apply today!