Experienced Live Chat Customer Service Advisor – Remote Opportunity for Dynamic and Inclusive Team at blithequark

Introduction to blithequark

Imagine being part of a global EdTech ecosystem that supports over 150 million users in 80 countries, providing dynamic, data-informed experiences to the education community. At blithequark, we believe in the power of diversity, inclusion, and belonging, and we're committed to making these values a foundational part of our hiring practices and company culture. As we expand globally, we're looking for talented individuals to join our team and help us achieve our mission of empowering learners and educators to reach their full potential.

About Student Success at blithequark

Our Student Success team is dedicated to delivering virtualized support and technology-enabled solutions to progressive institutions worldwide. We provide IT Help Desk and comprehensive Student Lifecycle Management services that enhance student engagement and accelerate learning. Our platform offers institutions an efficient and financially sustainable way to deliver services throughout the enrollment and learning process. By joining our team, you'll be part of a dynamic group that's passionate about building a better educational experience for everyone.

Job Overview

We're seeking an experienced Live Chat Customer Service Advisor to join our remote team. As a Live Chat Customer Service Advisor, you'll play a vital role in resolving end-user inquiries, providing accurate information, and handling customer situations in a timely and effective manner. If you're passionate about delivering exceptional customer service and have a strong background in live chat support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries
• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handle and resolve situations with customers in a timely and effective manner
• Assist management with special projects relating to customer service
• Respond to all inbound chats and assist management for the entire shift, with the exception of assigned break times
• Handle multiple job tasks at one time and escalate issues in a timely manner

Candidate Requirements

To be successful in this role, you'll need to meet the following requirements:

• Willing to accept a temporary assignment
• Minimum of 3 months live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state
• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL), 40 Mbps Download, 15 Mbps Upload, 100ms Ping or less, Jitter: 40 MS or less, Hardwired Connection

Preferred Skills:

• College degree or some level of college completed
• Able to easily operate a computer and learn and adapt quickly to software applications
• Able to troubleshoot caller issues and provide supporting help documentation
• Committed to quality and service matrix and culture
• Able to quickly adapt to face changing situations
• Able to provide positive customer experience for customers
• Self-motivated, accountable approach combined with strong sense of teamwork
• Strong sense of customer service with enthusiastic, energetic, and professional behavior
• Good organizational skills and detail-oriented
• Excellent time management skills

What We Offer

At blithequark, we're committed to providing a competitive compensation package and a dynamic work environment that supports your growth and development. As a Live Chat Customer Service Advisor, you'll enjoy:

• A competitive pay rate of $12/hour
• Opportunities for professional growth and development in a rapidly expanding company
• A diverse and inclusive work environment that values your unique perspective and contributions
• A flexible schedule that allows you to work from the comfort of your own home
• Access to cutting-edge technology and software applications
• A comprehensive benefits package that includes opportunities for advancement and professional development

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Live Chat Customer Service Advisor, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement and promotion within the company
• A mentorship program that pairs you with experienced professionals who can provide guidance and support
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and inclusive company culture. As a Live Chat Customer Service Advisor, you'll be part of a team that values:

• Diversity, inclusion, and belonging
• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and exceptional service
• Professional growth and development

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

At blithequark, we're committed to empowering learners and educators to reach their full potential. As a Live Chat Customer Service Advisor, you'll play a vital role in helping us achieve our mission. If you're looking for a challenging and rewarding career opportunity with a dynamic and inclusive company, we encourage you to apply for this exciting role. Join our team and help us shape the future of education!