Experienced Customer Experience Professional for Remote Opportunities in CST Time Zone – Delivering Exceptional Support Across Multiple Communication Channels

Introduction to blithequark

At blithequark, we are dedicated to providing an outstanding customer experience that sets us apart from the rest. As a leader in our industry, we understand the importance of delivering exceptional support to our customers across multiple channels of communication. Our mission is to create a seamless and personalized experience for every customer, and we are looking for talented individuals to join our team as Customer Experience Professionals. In this role, you will have the opportunity to work remotely and make a real difference in the lives of our customers.

Job Overview

The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. As a Customer Experience Professional at blithequark, you will be responsible for communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. You will deliver effective, customer-centric support across multiple channels of communication, including phone, email, chat, and text, while supporting all contact center programs.

Key Responsibilities

• Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage blithequark
• Navigates several computer systems simultaneously and multitasks efficiently in order to accurately input data while gathering necessary information to address customer inquiries
• Determines and assists with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general blithequark inquiries
• Provides adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions
• Leverages problem-solving skills and remains calm under pressure to resolve increasingly complex problems
• Recognizes and acts on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions
• Connects on a personal level and shows empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy
• Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires
• Listens attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems
• Practices continuous learning and self-development by remaining actively engaged in ongoing learning of blithequark's business and Contact Center resources in order to effectively carry out activities

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this role, blithequark requires a minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD. You can run an internet speed test on a computer using your home internet network (do not use a cell phone or blithequark device). Go to Google Internet Speed Test, to verify your speeds.

Required Education/Experience:

• H.S. Diploma or Equivalent
• 1 year customer service or sales experience
• Proficiency using basic computer tools and navigating between application
• Intermediate/advanced knowledge of customer service, reading, writing

What We Offer

At blithequark, we offer a competitive pay range of $14.77 - $24.63 per hour, depending on factors including location, education, training, and experience. Our benefits program is designed to support the well-being and success of our employees, and we encourage you to visit our benefits page to learn more about our offerings.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Professional, you will have access to ongoing training and development opportunities to help you build your skills and advance your career. Our goal is to create a culture of continuous learning and improvement, where every employee has the opportunity to thrive and succeed.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on values of respect, empathy, and teamwork, and we strive to create a workplace where every employee feels valued and appreciated. As a remote employee, you will be part of a virtual team that is connected and collaborative, with regular opportunities for communication and feedback.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are excited to hear from you and explore how you can join our team of dedicated and passionate professionals at blithequark. Apply now and take the first step towards a rewarding and challenging career as a Customer Experience Professional.