Experienced Part-Time Remote Customer Success Representative for Dynamic Team at blithequark

Introduction to blithequark and the Role

blithequark is on a mission to revolutionize the way businesses operate, and we're looking for an exceptional Customer Success Representative to join our team. As a passionate and humble individual with a knack for data-driven decision making, you'll play a pivotal role in helping us scale to new heights. This part-time, remote position is a unique blend of Customer Success and Customer Support, requiring a proactive and reactive approach to addressing customer needs. If you're obsessed with delivering exceptional customer experiences and thrive in fast-paced environments, we want to hear from you!

Job Overview

In this exciting role, you'll be responsible for onboarding new clients, addressing customer issues, and ensuring seamless communication with our Operations, Product, and Account Management teams. Your day-to-day activities will be a mix of independent work and collaboration with other Customer Success Representatives, with minimal oversight. As the operational eyes and ears of our business, you'll be the customer's advocate, always keeping their experience at the forefront of your mind.

Key Responsibilities

• Monitor real-time metrics to maintain healthy call center production, proactively addressing signs of poor health and promptly responding to customer inquiries and service requests.
• Communicate effectively with blithequark's Operations, Product, and BPO leads to resolve issues related to the ordering platform or agent staffing, escalating to Account Management and Leadership as needed.
• Support the onboarding of new customers by creating accounts in blithequark's database, verifying telephony setup, and answering questions.
• Maintain and contribute to blithequark's knowledge base for customers, assisting in the creation of new Standard Operating Procedures (SOPs).
• Track and document all activities in HubSpot, following up on open tickets and ensuring timely resolution.
• Contact Restaurant partner locations as needed to facilitate order recovery and ensure customer satisfaction.

What We Offer

At blithequark, we're committed to providing our team members with a flexible, supportive, and empowering work environment. As a part-time Customer Success Representative, you can expect:

• Flexible, part-time hours with competitive hourly pay.
• A generous stock option plan, giving you a stake in our company's success.
• Unlimited Paid Time Off (PTO), because we believe in work-life balance.
• 100% remote work, allowing you to work from the comfort of your own space.
• The opportunity to wear multiple hats, accelerate your career, and take ownership of your projects.
• Incredible teammates and a caring workplace culture that values collaboration and growth.

Essential Qualifications

To succeed in this role, you'll need:

• 3+ years of experience in a data-heavy, technical-product-focused customer support or success role, with true call center experience being a plus.
• Flexible and open availability, with a willingness to adapt to changing priorities.
• Metrics-savvy and proactive, with experience monitoring metrics in real-time and making data-driven decisions to protect business stability and efficiency.
• Accountable and independent, with a self-directed approach to your work and a strong investment in your own professional growth.
• Tech-savvy, with computer skills and experience with CRM/ticketing systems (preferred but not required).

Preferred Qualifications

While not essential, the following skills and qualities will give you a competitive edge:

• Experience with HubSpot or similar CRM platforms.
• Knowledge of the food delivery or restaurant industry.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Success Representative, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and conferences.
• Mentorship and coaching from experienced professionals in the industry.
• Opportunities for career advancement and professional growth, with a clear path for progression.
• A culture of continuous learning, with a focus on innovation and experimentation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive, supportive, and inclusive work environment. You can expect:

• A collaborative and dynamic team culture, with regular team-building activities and social events.
• A flexible and autonomous work environment, with the freedom to work from anywhere.
• A strong focus on work-life balance, with unlimited PTO and flexible working hours.
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture.

Compensation, Perks, and Benefits

As a part-time Customer Success Representative at blithequark, you can expect a competitive compensation package, including:

• Hourly pay, with opportunities for bonuses and incentives.
• A generous stock option plan, giving you a stake in our company's success.
• Unlimited PTO, with flexible working hours and a focus on work-life balance.
• Access to a range of perks and benefits, including mental health support, wellness programs, and social events.

Conclusion

If you're a motivated, customer-focused, and data-driven individual looking for a challenging and rewarding role, we want to hear from you! As a Customer Success Representative at blithequark, you'll have the opportunity to make a real impact on our business and our customers, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark family!