Experienced Customer Success Consultant for Business-to-Business Solutions – Full Remote Opportunity

Introduction to blithequark

At blithequark, we pride ourselves on being a business-to-business solutions provider, dedicated to understanding the unique needs of our customers and delivering tailored products and services to meet those needs. Our world-class sales and sales support teams work directly with businesses of all sizes, utilizing best-in-class sales tools and technology to find the best solutions for our clients. We are committed to investing in the growth and development of our team members, providing lucrative opportunities for career advancement and professional development.

About the Role

We are seeking an experienced Customer Success Consultant to join our team in a full remote capacity. As a Customer Success Consultant at blithequark, you will play a critical role in resolving customer inquiries, onboarding new customers, and ensuring a seamless experience for our commercial contract accounts and new program implementations. Your expertise will enable our Account Managers and Account Executives to focus on selling, while you provide exceptional support to our customers.

Key Responsibilities

• Resolve customer inquiries related to service/non-selling issues, ensuring successful resolution and a positive customer experience
• Collaborate with Account Managers to onboard new customers, ensuring a smooth transition and implementation of our products and services
• Determine the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries
• Facilitate installations and communicate updates to customers and Account Managers/Executives
• Record and report on issues resolved, tracking all activity handled in Salesforce and submitting reports to management
• Educate end-users on self-service options and customer service, promoting efficiency and effectiveness
• Implement or facilitate improvements to procedures, services, or products, and develop new ideas, methods, techniques, services, and products

What You Bring to the Table

To be successful in this role, you will possess:

• Strong business acumen and the ability to interface with customers at the Manager, Director, or VP levels
• Excellent problem-solving skills, with the ability to manage a demanding and unpredictable workload with efficiency and poise
• Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products
• The ability to function independently with minimal daily supervision, prioritizing tasks and managing your time effectively

Essential Qualifications

• High School Diploma or GED
• 2+ years of business experience
• 6+ months experience using Microsoft Office

Preferred Qualifications

• Bachelor's degree

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment, with a range of benefits and perks, including:

• An inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

Career Growth and Development

We believe in investing in the growth and development of our team members, providing opportunities for career advancement and professional development. As a Customer Success Consultant at blithequark, you will have access to:

• Training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, with a focus on:

• Associate-led Business Resource Groups, promoting diversity and inclusion
• A collaborative and supportive work environment, with a focus on teamwork and mutual respect
• A commitment to social responsibility and community involvement

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including:

• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) matching program, with a generous company match
• Flexible PTO and holiday schedule, with opportunities for remote work and flexible scheduling

Conclusion

If you are a motivated and customer-focused professional, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Success Consultant at blithequark, you will be part of a dynamic and supportive team, with opportunities for career growth and development. Apply now to join our team and take the first step towards a rewarding and challenging career in customer success.