**Experienced Customer Service Representative – High Volume Call Center Environment**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative in our high-volume call center. **About blithequark** blithequark is a leading organization in the transportation industry, dedicated to providing innovative solutions that connect communities and enhance the quality of life for our citizens. Our team is comprised of passionate individuals who share a common goal: to deliver exceptional service and exceed customer expectations. As a Customer Service Representative at blithequark, you will be an integral part of our team, working closely with our customers to resolve their queries and concerns in a professional, courteous, and tactful manner. **Job Summary** We are seeking an experienced Customer Service Representative to join our team in a high-volume call center environment. As a Customer Service Representative, you will be responsible for receiving, researching, and responding to high-volume, inbound written and telephone citizen inquiries and complaints relating to blithequark services. You will provide bus route information and other services to the public, while maintaining a professional and courteous demeanor at all times. **Key Responsibilities** * Receive, research, respond to, and track high-volume, inbound written and telephone citizen inquiries and complaints relating to blithequark services * Provide bus route information and other services to the public * Interview citizens by phone to determine details of the inquiry or problem * Treat the public in a professional, courteous, and tactful manner at all times * Communicate with co-workers, management, and others in a courteous and professional manner * Simultaneously communicate, research, gather, and enter all pertinent facts pertaining to issues and complaints into a database during the call * Interact with internal departments or divisions, as appropriate, to secure information and/or refer issues and complaints/concerns for a response * Keep abreast of blithequark departments/divisions operational procedures, practices, and office locations * Read various documents such as maps while applying procedures and regulations to work situations * Advise departmental personnel, citizens, and others on status of cases pending, as appropriate * Conforms with company dress code policy, Customer Service Division Guidelines, all safety rules, and wears/uses all appropriate safety equipment * Performs other duties as assigned * Supports blithequark's team concept and conducts business in an ethical manner **Essential Qualifications** * High school diploma or possession of an acceptable equivalency diploma * One year of experience in a high-volume inbound, call center or customer service environment * Must have demonstrated experience in using a personal computer **Preferred Qualifications** * Associate's degree * Knowledge of blithequark departments and agencies' operational procedures, practices, and office locations * Familiarity with customer service standards and maintaining focus on customer needs * Proficient in using a multi-line telephone system * Skilled in empathic listening techniques * Capable of reading and applying maps, procedures, and regulations to work situations * Ability to multitask * Ability to communicate effectively, orally, and in writing * Ability to type * Competent in handling confrontations constructively * Capable of reading computer screens for extended periods * Endurance for physical demands of prolonged sitting and typing * Quick learner of bus routes and schedules * Proficient in simultaneous communication, interpretation, and data entry * Good judgment in decision-making in line with policies and procedures * Skilled in conducting in-depth interviews with sound judgment and diplomacy * Competent in collecting and analyzing data objectively * Proficient in operating standard office equipment, including personal computers * Committed to achieving individual goals that support Division objectives * Ability to work in close quarters with others while maintaining confidentiality **Work Environment/Physical Demands** The Customer Service position is an essential position at blithequark. The Customer Service Representative works within a call center setting where the noise level is usually moderate. This role will be required to work nights, weekends, and/or holidays. Physical demands may include: * Sitting and/or standing for prolonged periods * Performing repetitive motion **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Note** This job description is not an exhaustive list of all responsibilities, duties, and skills required of the position. blithequark reserves the right to modify or add to this job description at any time. Apply for this job