**Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support**

Join our dynamic team at blithequark, a pioneering force in the animal health industry, and be part of a mission to revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. As a Customer Support Associate, you will play a pivotal role in engaging with our vibrant community of veterinary professionals, providing exceptional support, and helping them navigate the blithequark platform. **About blithequark** blithequark is a growth-stage company backed by prominent investors in Silicon Valley and NYC, with a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians. Our eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and enabling them to focus on what matters most – delivering exceptional care to their patients. With a growing team and a bold vision, we're seeking exceptional talent to join our mission to modernize the $50B+ animal health industry. **The Role** As a Customer Support Associate, you will be the face of blithequark, providing top-notch support to our users through live chats, phone calls, emails, internal discussion boards, and platform demos. You will work collaboratively with our team to ensure a positive and delightful experience for every user leveraging the platform for their supply ordering needs. Your proactive approach, self-motivation, and passion for delivering exceptional customer experiences will make you an invaluable asset to our team. **Key Responsibilities** • Respond to user inquiries via live chat, email, and phone in a timely manner, providing clear and concise solutions to their queries. • Troubleshoot issues quickly and effectively, explaining scenarios and solutions in an easily digestible manner. • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more. • Work cross-functionally with our engineering, partner, and corporate teams to provide information on feature requests and recommendations for enhancements to our tools. • Collaborate with vendor and industry partners to streamline communication and alerts between systems. • Help develop and expand processes to streamline support workflows, ensuring efficiency and effectiveness. **You Should Have** • 1 year of relevant, customer-facing work experience, with a passion for delivering exceptional customer experiences. • A 2-year Associate Degree or 4-year College Degree, with a strong foundation in communication, customer service, or a related field. • Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner. • Experience in chat support is preferred, but not required. • Patience and compassion when handling difficult situations, with a strong desire to help our customers succeed. • The ability to adapt quickly and manage many concurrent responsibilities, with a positive attitude and one-for-all team mentality. • Tech/start-up work experience is a plus, but not required. **Benefits (Full-Time Roles)** • 100% remote work within the USA, with the flexibility to work from anywhere. • Comprehensive medical, dental, and vision insurance, ensuring your physical and mental well-being. • Automatic 401k contribution, helping you plan for your future. • Employee referral program, rewarding your referrals with incentives and bonuses. • At-home office setup, providing you with the tools and equipment you need to succeed. • Bi-annual company retreats, fostering team bonding and camaraderie. • Open vacation policy, allowing you to recharge and relax. • Equity, giving you a stake in the company's success. • Monthly team events, celebrating milestones and achievements. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. **Scam Alert** We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout! **How to Apply** If you're passionate about delivering exceptional customer experiences and joining a dynamic team on a mission to revolutionize the animal health industry, apply now! Visit our careers page to submit your application, and let's work together to make a difference in the lives of veterinarians and their patients. Apply Job! Apply for this job