**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

Are you a customer-centric sales professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team of customer sales and service representatives. As a key member of our V Team, you will play a vital role in empowering our customers to live, work, and play to their fullest potential by connecting them to what brings them joy. **About blithequark** At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. We're a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers. **Your Role** As an Experienced Customer Sales and Service Representative, you will deliver an exceptional customer experience to our valued customers, leveraging your superior sales and customer service skills and excitement for technology. You will be the face of blithequark, providing top-notch support and guidance to our customers, helping them navigate our products and services. Your responsibilities will include: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about blithequark products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters most. **Essential Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with blithequark's products and services * Proven track record of meeting or exceeding sales goals * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities **Work Environment and Culture** As a remote employee, you will work from home with occasional in-person trainings and meetings. You will be part of a dynamic team that values collaboration, inclusivity, and authenticity. We strive to create a work environment that encourages growth, learning, and innovation. Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark. **Compensation and Benefits** The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Our benefits package includes: * Health and wellness benefits * 401(k) Savings Plan * Stock incentive programs * Paid time off * Adoption assistance * Tuition assistance **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a motivated and customer-focused sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our V Team. Apply for this job