**Experienced Customer Service Representative – Clinical Support (Remote, $15/hour)**

Are you a customer service professional with a passion for delivering exceptional support to individuals nationwide? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's high-volume call center team as a Clinical Customer Service Representative. As a key member of our team, you will play a vital role in empowering individuals to live healthier and longer by providing top-notch customer service and support for our specialty network programs. **About blithequark** At blithequark, we are dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower individuals to take control of their health. Our team of passionate professionals is committed to delivering exceptional customer service, and we are seeking like-minded individuals to join our mission. **Job Summary** As a Clinical Customer Service Representative, you will be responsible for providing exceptional customer service to our members nationwide. You will respond to customer inquiries, provide information regarding all aspects of the members' association with blithequark, and work closely with our team to resolve complex issues. This is a remote, full-time or part-time position that offers a competitive hourly rate of $15/hour, with opportunities for advancement and bonus incentives. **Responsibilities** * Answer incoming calls in a professional, accurate, timely, and courteous manner. * Ascertain the nature of the call and record information in the Communication Log. * Look up member information using proprietary blithequark systems and provide information to the caller. * Forward logs requiring further research to the appropriate department. * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.). * Utilize appropriate resources, including those online, to provide timely responses. * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner. * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position. * Document all calls appropriately. * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel. * Respond to requests for internal and external customers and/or clients, as required. **Qualifications** * High school diploma or equivalent required. * Minimum of one year of experience performing customer service duties; inbound call center experience preferred. * Basic computer skills. * Strong verbal communication skills. **Core Competencies** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. * Ability to effectively organize, prioritize, multi-task, and manage time. * Demonstrated accuracy and productivity in a changing environment with constant interruptions. * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. * Ability to exercise strict confidentiality in all matters. **Mobility and Physical Requirements** * Primarily sedentary, able to sit for long periods of time. * Ability to speak, see, and hear other personnel and/or objects. * Ability to communicate both in oral and written form. * Ability to travel within the facility. * Capable of using a telephone and computer keyboard. * Ability to lift up to 10 lbs. **Environmental Conditions** * Work-from-home (WFH) environment with company-provided technology equipment. * Must have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** * Starting hourly rate of $15/hour, with opportunities for advancement and bonus incentives. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Opportunities for professional growth and development. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to individuals nationwide, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at blithequark. Apply Job! **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified individuals of all backgrounds. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job