Experienced Customer Support Agent – Remote Work Opportunity with blithequark for Local Charlotte, NC Candidates

Introduction to blithequark and the Role

At blithequark, we are dedicated to making a positive impact in our community through our mission. As a leader in our field, we recognize the importance of having a talented and compassionate team. We are currently seeking an experienced Customer Support Agent to join our team, working from the comfort of your own home. This is an exceptional opportunity for local Charlotte, NC candidates who are passionate about delivering outstanding customer service and making a difference in the lives of others.

Job Overview

In this role, you will be responsible for performing a variety of tele-recruiting functions, including contacting blood donors by telephone to recruit for blood donation. You will use a dialer system and multiple computer systems to target appropriate blood drives, update donor records, and record outcomes of calls. Your goal will be to provide a positive service experience, maximize donor show rates, and maintain daily production standards. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Perform tele-recruiting functions to support the defined goals for the Division, including contacting blood donors by telephone to recruit for blood donation
• Use a dialer system and multiple computer systems to target appropriate blood drives, update donor records, and record outcomes of calls
• Schedule appointments while providing a positive service experience to maximize donor show rates
• Follow a process and scripting for conducting calls with donors to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors and ensure sufficient donor availability
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned, including coordinating support of community and business donor groups

Qualifications and Requirements

To be successful in this role, you will need to possess a high school diploma or equivalent, as well as a minimum of one year of telemarketing, customer service, or call center experience. You should be proficient in using multiple computer applications simultaneously in a fast-paced environment and have excellent customer service and problem-solving skills. Effective verbal communication skills and the ability to work with potentially difficult customers are also essential.

Essential Qualifications

• High school diploma or equivalent required
• Minimum one year of telemarketing, customer service, or call center experience
• Proficient in using multiple computer applications simultaneously in a fast-paced environment
• Excellent customer service and problem-solving skills
• Effective verbal communication skills and the ability to work with potentially difficult customers

Preferred Qualifications

• Previous experience working in a call center or customer service environment
• Knowledge of donor criteria and blood donation processes
• Experience with dialer systems and multiple computer applications
• Strong organizational and time management skills

Training and Development

At blithequark, we are committed to providing our employees with the training and development they need to succeed. As a new hire, you will participate in a comprehensive training program, which includes:

Training Schedule

• Week 1: In-house training, Monday to Friday, 7:45 am - 4:30 pm (Monday) and 10:00 am - 6:30 pm (Tuesday to Friday)
• Week 2: Remote learning at home, Monday to Friday, 10:00 am - 6:30 pm
• Week 3: Continued remote learning, Monday to Thursday, 10:00 am - 6:30 pm, and production on Friday

Work Schedule and Environment

After completing the three-week training program, you will work a full-time schedule, Sunday to Thursday, with hours varying between 11:30 am - 8:00 pm and 12:00 pm - 8:30 pm. You will be working from home, so it is essential that you have a quiet and dedicated workspace with minimal interruptions.

Work Environment

• Work from the comfort of your own home
• Quiet and dedicated workspace with minimal interruptions required
• Opportunity to work with a talented and compassionate team
• Comprehensive training and development program

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Agent, you will have opportunities to develop new skills, take on new challenges, and advance your career within the organization. We offer a supportive and dynamic work environment that encourages innovation, creativity, and collaboration.

Career Growth Opportunities

• Opportunities to develop new skills and take on new challenges
• Advancement opportunities within the organization
• Comprehensive training and development program
• Supportive and dynamic work environment

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package to our employees. As a Customer Support Agent, you can expect:

Compensation and Benefits

• Competitive hourly rate
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for career growth and development
• Supportive and dynamic work environment

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Agent, you will play a critical role in supporting our mission and making a positive impact in our community. Don't miss out on this opportunity to work with a talented and compassionate team and advance your career in a dynamic and supportive work environment. Apply today!

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Vaccination Update

Please note that all new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.